Survey for Bank Staff

Results Summary

(359 responses)

Who contacts you about working a shift on the bank?

Percent
Combination of ward and bank / 43.7%
Bank / 32.1%
Ward / 24.2%

How are you usually contacted?

Percent
Text / 72.8%

If you receive texts from the bank, are the shifts offered appropriate for you

(eg correct grade)?

Percent
Always / 75.7%

Have you ever turned up for a shift that is already filled?

Percent
Yes / 17.1%

If yes, how often has this happened?

Percent
Once / 45.7%
Twice / 15.2%
Three times / 10.0%

Have you ever had a shift cancelled?

Percent
Yes / 37.3%

If yes, how often has this happened?

Percent
Once / 34.7%
Twice / 17.3%
Three times / 4.0%

Have you ever turned up for a shift that you are not trained for?

Percent
Yes / 2.8%

If yes, how often has this happened?

Percent
Once / 20.0%

Would you be happy to be allocated a bank shift but not assigned to a clinical area until the start of that shift?

Percent
Definitely / probably yes / 19.5%
Definitely / probably no / 56.0%

Free text responses(n=35) have been categorised to develop themes.

Please note: many responses contained multiple comments

Percent
Prefer to choose / be prepared for area of work / 48.6%
Not competent / confident to work in all other wards / areas / 20.0%
Dependant on having relevant skills / competencies for area of work / 14.3%
Some wards are unsupportive towards bank staff / 14.3%

What is your general impression of the organisation of the Nurse Bank?

Free text responses (n=261)have been categorised to develop themes

Please note: many responses contained multiple comments

Around 90% of comments were categorised as positive

Main themes from positively categorised free text comments:

Percent
Service provided is good / very good / excellent / 42.1%
Organisation of Nurse Bank is fine / OK / there are no problems / 16.1%
Nurse Bank is efficient / wellorganised / 14.2%
Staff bank are helpful / efficient / professional / 12.6%

Main themes from free text comments categorised as concerns:

Percent
Poorly organised / system could be improved / 4.2%
Starting process is lengthy / could be better organised / 3.4%
Do not always receive texts for available shifts / 2.3%
Issues with pay / payroll – late payment, non payment of shifts, difficult to check pay / 1.9%

Main themes from free text comments categorised as suggestions:

Percent
Online service for viewing and booking available shifts / 1.1%
Support from bank for professional development / training / 1.1%

Are you aware that the bank management system is to be upgraded in spring 2017?

Percent
Yes / 8.1%

Are you aware of the various policies and procedures relating to the staff bank that are available on the NHS Highland Intranet site?

Percent
To a great extent / 12.5%
To some extent / 60.2%

Other comments

Free text responses (n=45) have been categorised to develop themes

Please note: many responses contained multiple comments

Percent
No access to intranet / helpful to be able to access policies etc independent from intranet / 13.3%
Bank staff are helpful / efficient / professional / 11.1%
Bank staff are disadvantaged as regards training, T&Cs
(eg parental leave) / 6.7%
Good service / very satisfied / works well / 6.7%
Poorly organised / system could be improved / 6.7%

Which roles apply to you when you work on the bank?

Percent
Healthcare Support Worker / 39.9%
Registered Nurse / 49.0%
Care at Home Worker / 10.3%
Other / 3.8%

Do you have ready access to ... ?

Percent
Text messages / 87.4%
Internet / 83.6%
NHS email / 64.5%
Intranet / 52.2%

If you access the Intranet, how easy is it to find the information you need?

Percent
Easy / Very easy / 49.4%

In general how do you rate the quality of the information in the staff bank section?

Percent
Good / Very good / 66.3%

Do you automatically update the Staff Bank when you complete statutory / mandatory training?

Percent
Always / 23.1%