SUPPORT WORKER JOB PROFILE

The purpose of this role is to:

These are the things you will do to make this happen:

All of your actions will demonstrate your respect for the rights of the people you support, and for their decisions and choices.

You will offer guidance and advice to people where it is in their best interest.

You will take steps to find out each person’s preferred method of communication, listening to them and encouraging their communication.

You will provide physical care and assistance in accordance with people’s agreed care plans, respecting their preferences and taking steps to preserve their dignity.

You will support people to achieve their personal outcomes.

You will coach people to developnew skills and recognise and use their talents.

You will help people to generate solutions to the problems they face, assisting them to find and use relevant information.

You will support people to maintain important relationships, which may require you to intervene to help resolve conflicts.

You will connect people you support with others with whom they have shared interests and ideas.

You will encourage people to value work, supporting them to find and maintain employment.

You will promote people’s individuality, where necessary advocating on their behalf.

You will encourage and support people to exercise all of their rights, responsibilities and obligations as citizens.

You will take appropriate action to ensure that people you support are safeguarded from abuse.

You will assist people to access services and agencies necessary for their well being.

You will adventure with people, encouraging and assisting them to overcome barriers and try new things in a safe and supportive environment.

You will act in a professional manner, keeping good records, communicating effectively and sharing information as appropriate.

You will devote the whole of your working time, attention and abilities to the people you are employed to support.

You will be an effective team member, co-operating with colleagues and other people in the best interest of the people you are employed to support.

You will understandand comply with the standards that you are required to work to and you will endeavour to exceed them.

You will comply with all aspects of the statutory and local regulations in respect of Health, Safety and Environment.

You will dress and behave appropriately for the support role you are undertaking.

You will understand that this is not an exhaustive list of the things you will be required to do, and may vary within differing services.

These characteristics are essential for this role:

Innovative problem solver

Flexible attitude

Open to challenge

Willing to try new activities

Encouraging

Adaptable

Able to flex working patterns

Self aware

Considerate

Calm under pressure

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Appendix 1 Core Skills (Support Worker Job Profile)

Core Skills Level / Level / What does this mean for me
Communication
Communicates effectively at all levels and in demanding situations, promoting open communications and sharing of views / 3 /
  • Deals confidently and assertively with complaints and disputes
  • Influences others through well reasoned discussion
  • Actively encourages others to share their views
  • Accurately represents the views of others in an open manner
  • Is seen as an effective representative of the organisation
  • Acknowledges and addresses objections raised by others
  • Uses multi media to receive and convey information.
  • Uses Intermediate and system specific IT skills including Odyssey IT information systems
  • Addresses real problems

Achievement/Results Orientation
Checks and monitors performance against given standards, sets own standards and improves performance / 2 /
  • Sets realistic goals and actively strives to achieve them
  • Uses feedback to improve performance and celebrate successes
  • Rises to challenges
  • Suggests changes to systems and processes in order to improve performance of self/team
  • Spends time working through difficulties until a satisfactory solution is found

Customer Focus
Meets customer expectations in difficult circumstances and sees the bigger picture / 2 /
  • Understands the goals of the team and organisation in meeting customers’ expectations
  • Provides customers’ with options and supports the implementation of the appropriate option
  • Shares ownership of customers’ problems
  • Uses initiative in resolving problems
  • Takes an active interest in setting high standards of customer care
  • Is able to manage the requirements of diverse customers without compromising the quality of the expected service

Teamwork
Contributes to effective team working and shows a willingness to co-operate across functional boundaries / 2 /
  • Understands what colleagues need to know and keeps them informed
  • Notices when colleagues are under pressure and offers help and support
  • Is prepared to take on extra tasks in order to support the team
  • Works co-operatively with others to solve problems
  • Is willing to be flexible when asked or needed
  • Uses the ideas and advice of others
  • Recognises strengths and weaknesses of team members and plays to strengths
  • Treats team members equitably and with respect

Leadership
Demonstrates an enthusiastic and committed manner / 1 /
  • Deals with difficult situations calmly
  • Shares useful and relevant information with appropriate parties
  • Involves individuals in problem solving
  • Handles criticism positively
  • Overcomes significant obstacles to achieve an objective
  • Deals with setbacks effectively, remaining even-tempered and displaying self-control

Planning and Organising
Plans own time to ensure achievement of task within deadlines / 1 /
  • Manages time effectively, completing tasks within the given timescale
  • Focuses on the right things
  • Plans how deadlines will be met
  • Keeps files and records up to date
  • Uses to do lists, task plans and other planning tools
  • Pays attention to detail and checks accuracy of own work

Commercial and Business Awareness
Find ways to improve effectiveness / 1 /
  • Relates own activity to the need for cost effectiveness
  • Keeps up to date with relevant developments within the organisation
  • Uses knowledge of The Odyssey Trust and contacts within the organisation to take sound decisions about day-to-day activities
  • Makes full use of all set procedures to govern decisions
  • Consults with others with experience of similar tasks when formulating plans

IT CORE SKILLS / Level / What does this mean for me
Basic Skills
Know how to use a PC / 1 /
  • Recognise basic computer components e.g. Monitor, Keyboard, Mouse, Computer etc
  • Understand basic computer terminology e.g. desktop, cursor, icons, applications, shortcuts, files and folders
  • Switch on a computer and logon to the Odyssey Trust Network with a user name and password
  • Use a Mouse including left click, right click, double click, scroll and drag and drop
  • Navigate a keyboard and understand the functions
  • Be able to lock and unlock a computer
  • Shut down and log off a computer correctly
  • Launch applications within Microsoft office e.g. Outlook, Word, PowerPoint
  • Recognise default locations e.g. my documents, my pictures, my videos

Internet/Intranet
Know how to access and browse the intranet / internet / 1 /
  • Access the intranet and be able to navigate confidently
  • Access a website by typing into the address bar
  • Use a search engine (Yahoo Google etc) to locate a website or information on a specific topic
  • Use a search engine to look for images/ videos on the internet
  • Copy and download images from the internet into a drive on your computer
  • Accessing email/intranet via the internet

Email
Know how to use email to communicate / 1 /
  • Create an email in Outlook and add an attachment
  • Send an email using the address book
  • Forward and reply to an email
  • Open an email and save an email attachment
  • Organise emails into folders
  • Delete emails
  • Use outlook calendar
  • Add anOdyssey signature to your email

File Management
Know how to store and manage data / 1 /
  • Understand network drives
  • Create folders on your network drive
  • Save files to folders
  • Navigate through folder menus to open a file
  • Copying, moving & deleting and renaming files and folders

Information Security
Know how to keep your PC safe / 1 /
  • Know how to keep your data secure
  • Know your responsibility under the Data Protection Act
  • Understand the basics of safe internet browsing
  • Understand the risks of viruses
  • Know how to identify and act in relation to spam

PowerPoint
Know how to use PowerPoint / 1 /
  • Open a saved document
  • Open a new document
  • Save a document with a name
  • Save a document to a specific file / drive
  • Select slide theme
  • Changing slide layout
  • Insert a Text Box (from Picture or Drawing Toolbar)
  • Insert and format Text in a Text Box (change font / colour)
  • Move Text Boxes
  • Insert Photographs, Clipart, Animations, Scanned Images, pictures
  • Move, resize and compress pictures and images
  • Insert auto shapes
  • Add new Slides
  • Delete Slides
  • Rearranging Slides
  • Save Audio File into presentation folder
  • Insert a sound or voice clip

Basic Word
Know how to use Word / 1 /
  • Open an existing document
  • Open a new document
  • Recognise and use toolbars and basic functions including drawing tool
  • Insert and delete text in a document
  • Format text (Font, bold ,italics, change colour
  • Cut copy and paste text
  • Insert text boxes
  • Insert a table into a document
  • Insert a photo, picture or clipart into a document
  • Move, resize and compress pictures and images
  • Download templates /documents from the intranet
  • Use print preview, page set up and print documents
  • Save and rename a document
  • Save a document to a specific drive or folder

Digital Photography
Know how to use a camera / 1 /
  • Switch on a camera
  • Take a photograph
  • Take a video clip
  • Review the image on the LCD screen
  • Attach USB cable to the camera and computer
  • Upload photographs/video clips and save in the appropriate drive/folder
  • Print photographs
  • Delete photographs from the memory card

Trent Self Service
( Mii Space)
Know how to manage your personal record / 1 /
  • Update records
  • Look at courses
  • Book Training

Appendix 2 Service Specific Skills (Support Worker Job Profile)

Service Name……………………………

SKILL / Tick indicates skills required to work in this service / Qualifications
Admin of medication / LDAF
PRT theory / LDQ
PRT theory and practical / NVQ 2/Diploma 2
Epilepsy / NVQ 3/Diploma 3
Autism
Mental health
Makaton
Lone working/personal safety
Dementia
PMLD
Diabetes
Assistive technology
PEG
pressure care
Nutrition & Hydration
Pallative Care
Nebuliser/Asthma
Catheter & Continence Care
Eating & Drinking
Ability to drive car
Ability to Drive mini bus
Ability to support at Hydrotherapy
Infection Control
First Aid
Manual Handling
Food Hygiene
Health & Safety
Fire training
MCA/DOLS/Best Interest
SVA
IT (inc iTRENT)
Person centred thinking
E&D
PFL
record keeping
Infection Control
Appraisals & supervisions
Performance and conduct
Conflict management
Change management
Absence management
Finance for managers
Coaching skills
Fair treatment at work
Critical thinking
Risk assessment
Health & Safety for managers
Benefits
Confidentiality & Data protection
Compliance
Reach /Quality standards and auditing
Recruitment & Selection
Employment
Interests/activities that support workers will need to share in common with individual/s supported

PLEASE NOTE

●The Service Specific skill mix is reviewed by the locality manager annually or amended when the needs of the individuals within a service change.

● Skills within any service are therefore subject to change and should not be regarded as permanent or exhaustive and will change with the needs of the individuals and service delivery as required.

●Support workers are required to have adequate knowledge & skills to meet the needs of the individuals supported within the service for whom they are employed.

●Where a staff member needs to develop their knowledge and skills to meet the required skills set for a particular service or in the event of a move from one service to another an individual learning plan will be devised with their line manager and training will be given as soon as is practical to ensure competence.

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