Summercroft Surgery Practice Leaflet

Summercroft Surgery Practice Leaflet

1c Starts Hill Road, Farnborough, Orpington, BR6 7AR

Services

The surgery offers standard primary care services as well as additional clinical services in child immunisation, smoking cessation, cervical cytology, learning disability, osteoporosis prevention, male zoladex injections, minor surgery, sexual health, contraceptive services, post-operative suture removal, flu vaccination, travel medicine, pneumococcal vaccination and medication monitoring.

Appointments

• Two main types of doctor appointments are offered

Routine Appointments

• These appointments can be booked by telephone, at reception or by using the Emis Access online service (please register at reception for Emis Access).
• Bookings can be made up to 3 weeks in advance
• You are able to choose the doctor you would like to see. Please express your preference to the receptionist when booking your appointment.

Urgent Appointments

• These appointments are booked on the day by the duty doctor. Patients who have urgent medical problems should telephone between 8am and 10am. The duty doctor will call back.
• You will not be able to choose the doctor you see for an urgent appointment.
• There is no walk in service

Home Visits

• The decision to provide a visit at home is at the discretion of the doctor.
• They are only intended for genuinely housebound patients or for the very few patients whose current illness makes them unfit to attend the surgery.
• Lack of transport is NOT a reason to request a home visit.
• Patients requesting a home visit must contact the surgery before 10am.

Requesting Repeat Medication

• Prescriptions are printed on an FP10 form. This has a left (green) side and right (white) side. When prescriptions are submitted to a pharmacist the right side should be retained by the patient. This lists all medications which the doctor has authorised to be prescribed regularly.
• These medications can be requested by ticking the relevant entries on the list and submitting it to a local pharmacist or placing it in the designated box in reception.
• Patients are encouraged to register to use the “Emis Access” service to make online requests for repeat medication. Unique registration details should be obtained from the Reception Desk (photographic ID is required).
• It takes 2 working days for the surgery to process a prescription request.
• Prescriptions may be collected from the surgery or, preferably, delivered directly to a pharmacy but time must be allowed for the pharmacy to collect the prescription and dispense the medication.

Patient Responsibilities and Behaviour

• Patients are expected to act responsibly in their use of the surgery and ensure that they attend appointments or cancel well in advance.
• All staff members are entitled to work in a respectful and peaceful environment. Abusive or aggressive behaviour will not be tolerated. Patients who abuse the surgery or staff may be involuntarily deregistered.

Disabled Patients

• The Surgery premises has two spaces allocated for those with a Blue Badge, a ramp to the entrance and a toilet adapted for the disabled.
• We have a wheelchair for use within the building which is situated in the foyer.
• A portable induction loop is available for hearing aid users.
• Signing interpreters can be arranged where necessary.
• Hearing and guide dogs are welcome.

Confidentiality

• Patient health records are maintained in accordance with the Data Protection Act 1984.
• Access to this information is limited to your healthcare team.
• All staff are contractually bound to a strict code of confidentiality and the practice is registered under the Data Protection Act 1984, and is guided by ‘Caldicott’ recommendations.
• Anybody who wishes to access their medical record should make a request in writing to the Practice Manager.
• There is a charge for providing copies of medical records.

Training and Education

• The surgery contributes to the training and education of healthcare professionals or those considering work in this field.
• This includes, students on work experience, medical students, GP trainees and other healthcare professionals undertaking graduate and post-graduate training.

NHS Walk-in Centres provide primary care services without appointments.

• Nearest: Impact House, 2 Edridge Road, Croydon, Surrey, CR9 1PJ. Tel: 020 3040 0800

NHS Directprovides help and advice about many common problems

• 0845 46 47

Registration at the surgery

• The Practice welcomes new patients to register provided that they live within the catchment area outlined on the map below. More details can also be found at
• To register applicants should complete a GMS1 form and a health questionnaire, obtained from our reception desk or downloaded from the website. The completed forms should be presented at the reception desk along with evidence of identity and proof of address.
• New patients aged over 40 or who have long term medical problems are invited to attend a new patient medical with on of the Practice Nurses.
• When registering a child please bring the Personal Child Health Record “Red Book.”

Catchment Area

Complaints, Compliments and Suggestions

• Complaints should be made in writing to the Practice Manager, Charlotte Blyth.
• Letters are acknowledged within 4 working days receipt and matters are dealt with as promptly as possible - usually within 4 weeks.
• Compliments, addressed to the Practice Manager or a specific staff member are also welcomed.

Contract & Legal

Summercroft Surgery (also trading as Dr Bailey and Partners) is a non-limited partnership which holds a Personal Medical Services Contract with Bromley Primary Care Trust, Bassetts House, BroadwaterGardens, Farnborough, Orpington, Kent. BR6 7UA. Telephone 01689 853339. Partners: Dr Joseph Lewis Bailey, Dr John Brennan, Dr Mark Ian Davis, Dr Mark Adam Essop, Dr Jonathan Palin, Dr Rachel White. The full range of services is available to all registered patients regardless of their age or length of time between consultations or from the date of their registration.

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