Recruitment: Operations
Job Description – Store Manager (SM) /
Role: / Store Manager
Description: / Protect and grow profitable market share within aStore in accordance to the Store, Division and Company strategy
Immediate Supervisor: / Divisional Manager
One Up Manager:
Subordinates: / Operations Manager
Assistant Managers, Trainee Managers and all other store personnel
Grading System: / Paterson
Grading Level: / C4
Minimum Requirement: /
  • Grade 12 or ZQF Level 2 with at least 5 (five) years retail store management experience.
  • Able to work under pressure
  • Computer literate (Basic computer literacy)
  • Strong leadership skills
  • Strong administrative skills.
  • Own transport and cell phone.
  • Able to work shifts weekends and Public Holiday’s.
  • Proven people and management skills.

Key Performance Area / Description
Strategic Management /
  • Develop, implement and manage aStore Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time

Grow and Protect Market Share /
  • Achieve growth in markets share in your Store as defined in the strategy plan
  • Achieve sales budgets and growth objectives by Category
  • Promote customer loyalty programmes (e.g. VIC, charge cards, etc)
  • Manage the distribution of advertising material to ensure maximum efficiency
  • Develop action plans proactively to protect your market where you trade when competitors enter the market

Customer Service /
  • Implementing and monitoring the Customer Service strategy
  • Maintain Customer Audits above 95%
  • Reliable, prompt Customer Delivery Service
  • Grow and maintain VIC client base
  • Achieve Transaction budgets
  • Recommend Range improvements to suite the market
  • Take action on Customer Surveys (implement action plans when required)

Asset Control: Stock /
  • Manage and control shrinkage within the Store
  • Manage the PIC process
  • Manage Wall to wall Stock take
  • Manage and control stock movement inside the store
  • End Control
  • IBT’s
  • Customer Returns
  • Receiving
  • Manage Damage, Obsolete and Slow moving stock items
  • Analyze security requirements and implement changes.
  • Manage and maintain physical measures

Asset Control: Cash /
  • Manage Debtors and RD Cheques within the Store
  • Manage Petty Cash
  • Manage daily Banking
  • Manage Shorts and overs
  • Manage Cheques and Credit Cards

Asset Control: Fixed Assets /
  • Maintenance and protection of racking and displays
  • Maintenance and protection of signage (internal & external)
  • Maintenance of forklift and generator
  • Maintenance and protection of IT Equipment and Telephone systems
  • Maintenance and protection of the Safe

Human Resource Management /
  • Recruit and Induct all Employees
  • Ensure Training & Development are in place for the Store
  • Ensure Succession Planning & Career pathing is in place within the Store
  • Manage manpower requirements in line with the Division and Store strategy and Company benchmarks
  • Ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
  • Manage Employee Relations

Store Safety (OHSA) Standards /
  • Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
  • Ensure Checklists complete
  • Appointment of Safety Reps as per OHSA Act
  • Report Incidents
  • Take immediate action on any non-compliance once identified
  • Record all incidents

Store Trading Standards /
  • Maintain Housekeeping standards
  • Manage Merchandising standards
  • Implement and maintain the correct Planograms
  • Maintain Yard and Parking Areas

Profitability /
  • Achieve operating income budget
  • Manage the Store according to the Financial Model, benchmarks and budgets

CB Way /
  • Achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
  • Implement and maintain controls and disciplines
  • Implement Corrective Action Plans where necessary

Competencies / Description
Develop a Vision /
  • Assist in evaluating strengths and weaknesses, opportunities and threats in the Store and assist within the Division

Planning /
  • Implement appropriate control mechanisms to ensure effective completion of allocated responsibilities timely and correctly.
  • Plan daily duties and review progress to implementation plan for both self and subordinates.
  • Identify problem areas and implement corrective action plans
  • Allocate the necessary resources within the framework of the established priorities and time tables
  • Must be able to analyse problems, identify the cause of the problem and be able to take the necessary steps to rectify the problem and to put measures in place to ensure that the problem does not re-occur

Communication /
  • Clearly convey and receive information and ideas through a variety of channels in the working environment in a way that engages people and helps them to understand and retain the communicated information.
  • Get buy-in from employees, peers and seniors by means of effective two-way communication.
  • Make use of communication approaches that are effective and appropriate.
  • Ensure clear communication channels between Stores and S/O (CB Mail/IT Mail)

Pressure Handling /
  • To be able to remain calm and focused no matter what the situation is
  • Manage through the implementation of basic business principles (Planning, Delegating and follow up)
  • Recognise potential problems and/or threats and take appropriate action to prevent the identified issues becoming out of control

Management and Leadership /
  • Create an environment where employees at all levels can and want to achieve their maximum potential
  • Create an environment in which employees feel motivated and committed to take on greater responsibilities
  • To be positioned as a leader and a source of inspiration as to ensure that others will buy-in to the Corporate Vision, Mission, Values and Objectives
  • Provide employees with the appropriate responsibility and authority to accomplish the task and allow them the opportunity to show initiative
  • Actively communicate and promote vision toall employees;
  • Obtain and maintain commitment from employees towards vision

Customer Service /
  • Be willing to assist Customers with their needs through clear and effective communication
  • Assist Customers with queries and complaints
  • Offer fast, friendly and efficient service to all Customers
  • Cashbuild Guarantees:
  • Lowest price
  • Always in Stock
  • Product fit for purpose
  • Free local deliveries

Concern For Excellence /
  • Strive to continuously improve performance through the achievement of goals and objectives
  • Take personal accountability for own performance and the performance of others and share responsibility for each others success
  • Understand the importance of delivering on time
  • Remove boundaries to improve work performance of self and others

As an Employee of the Company, it would be expected of you to perform all such duties and exercise all such powers in relation to the business of the Company as may from time to time be requested or assigned to you by the Company.

It would be expected of you to comply with all policies and procedures of the Company and to abide by all rules and regulations concerning its Employees.

I agree that this job description conveys an accurate description of this job.

Manager Name
Manager Signature
Date
Employee Name
Employee Signature
Date
Filename: JHR 00138 SM / Revision: i.1.0
Effective Date: February 2013
Previous Version: October 2012 - 4.3 / Process Owner: Charlene Kotze
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