COOLTECH: Services and Solutions
Welcome to the UBC Collaboration Suite (Skype For Business)!
Skype for Business provides instant messaging and presence, as well as voice, video and web conferencing capabilities. This guide will show you how to get started with Microsoft Sype for Business Dial-In conferece service.
Prerequisites and Terminology
MS Skype for Business Account
There is no need to have an active MS Skype for Business Account in order to join a dial-in conferece. The Conference ID, however, is required (see below) to join the conference.
NOTE Without a Skype for Business account participants will join the conference as guests. The Owner or Organizer of the conference must have a Conference ID and Pin for his/her account or for generic ID to create new conference.
Conference ID, PIN and Meeting URL (or ID)
A Conference ID is what is needed to join the Dial-In conference, it must be distributed by the organizer. In addition, a conference PIN might be needed in order to organize a Dial-In conference. The Conference ID is a unique ID each Skype for Business activated account gets when created. It can be read from a New Skype for Business Meeting request started from MS Outlook or can be identified from logging in to https://meetme.ubc.ca with EAD credentials. A PIN is used to organize a Dial-In conference over phone, to take a lead over existing conference or to auto-identify yourself within existing conferences. The PIN is automatically assigned and generated by Skype for Business when creating an Enterprise Skype for Business account, it can be set or re-set on the Skype for Business portal https://dialin.meetme.ubc.ca. The Meeting URL (or ID) is also located on the same portal, it is unique for each Skype for Business user. The URL talks to the Skype for Business Web App to join the conference if a Skype for Business client is not installed, otherwise it will start with the locally installed Skype for Business client
NOTEFor PC-to-PC accounts the PIN is not auto-provisioned and will not be available via the portal but can be set by the Skype for Business administrator.
To force-join a meeting/conference with the Skype for Business Web App if a Skype for Business desktop client is installed, paste the meeting URL into a browser address box and add “?sl=1”. For example: https://join.contoso.com/meet/patrick/ABCDEFGH?sl=1
Dial-In device
To connect to your conference you need to use a phone (DTMF), Skype for Business Web App using a web browser or a locally installed Skype for Business client for desktop.
Generic account for Skype for Business Conferencig
Under special circumstances, a Generic FASmail (EAD) account can be Skype for Business activated. The purpose of such an account is to use for special team meetings and conferences where the Conference ID and PIN can be shared within a team and anyone can act as organizer and anyone knowing the Conference ID can join the call.
Join a meeting or conference call by phone
You can connect to a Microsoft Skype for Business conference call or to the audio portion of an online meeting by calling in. You can dial in either as a participant or as the conference call leader. Both leaders and participants can use dual-tone multifrequency (DTMF) to manage the conferencing experience.
NOTE In Skype for Business and the Online Meeting Add-in for Microsoft Skype for Business, conference call leaders are referred to as presenters. The meeting organizer is automatically a leader.
Quick Reference. Set my dial-in conferencing PIN
You must use your dial-in conferencing PIN if you plan to join as the conference call leader. As a conference call participant, you can also use your dial-in PIN and work number to be admitted to secure meetings—that is, meetings limited to identified participants— without waiting in the lobby. To set or change your dial-in PIN, do the following:
1. In the Skype for Business Desktop client main window, click theShow Menuarrow, point toTools, and then clickDial-in Conferencing Settings or navigate to https://dialin.meetme.ubc.ca/ in your browser.
2. On theDial-in Conferencing Settings and PIN Managementpage, underPersonal Identification Number (PIN), clickSign In.
3. Choose your preferred language, enter your network credentials if required, and then clickSign In. Use your EAD/CWL credentials to login with the format “ead\your_cwl”
4. UnderPersonal Identification Number (PIN), clickReset your PIN.
5. Review the PIN requirements, enter and confirm your new PIN, and then make a note of it in a secure location.
6. ClickOK.
NOTE Only Skype for Business Enterprise-enabled accounts will have feature to reset/set PIN available. If that option is missing, please contact your Skype for Business administrator.
Quick Reference. Join as participant
For most Skype for Business conference calls, joining is as simple as dialing the number and recording your name. Once you are connected to the call, you can mute your line or hear a list of people on the call by using DTMF commands. DTMF commands are touch-tone codes entered on your phone’s keypad.
Join the conference call as a participant
1. Open the meeting request, and, underJoin by phone, note the dial-in numbers and conference ID. If you’re travelling, you can also click theFind a local number linkin the invitation to see if dial-in numbers are available for your current location. If you don’t have an invintation email, make sure that the organizer provided you with dial-in number and conference ID.
2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound sign (#).
3. Wait for several seconds after you hear the prompt that begins “If you’re the leader..”
4. (Optional) If the meeting is secured—that is, limited to identified participants—do one of the following:
§ When prompted to do so, enter your work number or extension, and then enter your dial-in PIN.
§ Wait on hold until the leader admits you to the meeting.
5. Record your name when requested to do so, and then press pound (#).
In the following situations, you must wait on hold before you are connected to the call:
§ The leader has not joined the call
§ It is a secure call, and you chose, in step 4 above, to wait in the lobby rather than enter your extension number and PIN.
Mute your line or hear a list of participants
The following table shows the DTMF commands, or touch-tone codes entered on you phone’s keypad, that are available to participants during a conference call.
Press / To do this /*1 / Privately play a description of the available DTMF commands
*3 / Privately play the name of each participant in the conference
*6 / Mute or unmute your microphone
Quick Reference. Join as the conference call leader
In addition to the dial-in number and conference ID, you must set and make a note of your dial-in PIN in order to join a conference call as the leader. Once you are connected to the call, you can manage meeting audio and other options by using DTMF commands.
Join the conference call as the leader
1. Open the meeting request, and, underJoin by phone, note the dial-in numbers and conference ID. You can also click theFind a local number linkin the invitation to see if additional dial-in numbers are available.
2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound sign (#).
3. Do one of the following:
§ If you scheduled the meeting, press the star (*) key when you hear the prompt, and then enter your PIN.
§ If you are not the meeting organizer, wait until you hear the prompt “If you were designated as the meeting leader, please press star again.” Then press the star (*) key, and enter your phone number and PIN when prompted to do so.
You hear “You are now joining the meeting as a leader” and are connected to the call.
NOTE If you are placed on hold or asked to record your name, then you were not authenticated as the conference call leader. Hang up and try joining the conference call again.
Manage the meeting with DTMF commands
During the meeting, manage participants, audio, and the lobby by using the DTMF commands shown in the following table.
Press / To do this / Availability /*1 / Privately play a description of the available DTMF commands / Everyone
*3 / Privately play the name of each participant in the conference / Everyone
*4 / Mute audience or return mute control to participants
IMPORTANT Turning off audience muting does not unmute individual participants. When you turn off audience muting, participants hear a message explaining how to unmute themselves. / Leader only
*6 / Mute or unmute your microphone / Everyone
*7 / Lock or unlock the conference / Leader only
*8 / Admit all participants currently in the lobby. After you issue this command, everyone joining the meeting bypasses the lobby. / Leader only
*9 / Enable or disable announcements for participants entering and exiting the conference. Announcements are heard by everyone in the meeting / Leader only
NOTE These commands may change based on your network configuration or location. If you’re calling in from an unfamiliar location, verify the specific commands available to you by clicking theFind a local number linkin themeeting invintation.
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