Resume for Sampa Elvis

RESUME FOR SAMPA ELVIS

PERSONAL DETAILS

NAME : Elvis Sampa

AGE : 27

SEX : Male

MARITAL STATUS : Single

NRC No : 286090/68/1

CELLPHONE : +260 962128814/+260974135907

EMAIL :

EDUCATION

Luanshya Boys High School (Grade 12 certificate, 8 points) from 2007-2009.

Voronezh State Academy (Russian language and natural sciences certificate) 2010-2011.

Voronezh State University of Engineering Technologies (bachelor’s degree in Economics) 2011-2015.

WORK EXPERIENCE

1. From January, 2016-April,2016: Sales associate for Focus Life Assurance,Ndola Branch.

DUTIES:

=>Selling insurance policies to potential clients and driving promotions.

=>Buildings and strengthening customer relationships.

=>Drafting weekly sales report plan.

=>Resolving customer queries pertaining to the life's product and delivering excellent customer service.

2. From May,2016 to February,2017: Remote Account Opening Officer for FINCA Zambia.

DUTIES:

=>Create awareness, promote and sell FINCA's value proposition.

=>Identify,assess and enroll new clients on POS and Mobile.

=>Ensure to meet and attain monthly individual external sales targets and maintain,manage business relationship with clientse.g FINCA agency banking.Also running them on new policies or any new business strategies set by FINCA.

=>Working hand in hand with branch managers,accountants,officers in order to drive sales leads and acquire customers to agency banking and savings account.

=>Manage stocks such as promotional materials like brochures and Running sales reports and present to them to the respective stakeholders.

=>Adherence to compliance of FINCA and complete administrative.

3. Currently working as Quality Assurance Officer for Express Credit Zambia.Express Credit is a micro lending financial institution registered under the Bank of Zambia,which gives personal loans to clients with reputable institutions.

DUTIES

=>Setting customer service standards

=Assessing customer requirements and ensuring that these are met.

=>Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.

=>Monitoring performance.

=>Competitor analysis data collection.

=>Collection of customer feedback in order to improve service delivery.

COMPUTER SKILLS

•MS Excel

•MS Word

INTERESTS

•Reading Books and articles for christians.

•Music

•Gym.

•Watching soccer.

ACHIEVEMENTS

=>I graduated with a merit in Economics.

=>I managed to meet my monthly sales targets with Finca.

=>I did some attachments in Russia with Siberi Bank Voronezh were I acquired experience in sales and service.

REFERENCES

1.Mr.ChigoKoloni

Chief Risk Officer at Express Credit.

Cell line:+260 960998512

Email:

2.Mr.Mwape Machula

Treasurer Manager at FINCA Zambia.

cell:+260 971986339.

3.Emmanuel Sampa

Principal Engineer of Projects and Operations at Works and Supply Ministry of Government of Zambia.

Cell line:+260 976 046349.

Email: