Pubic Safety Answering Point

PUBIC SAFETY ANSWERING POINT

INFORMATION TECHNOLOGY

Part Time Position

Position Title: PTE Information Officer

Classification: Part Time / Non-exempt / Classified

Division: Information Technology

Reports to: Operations Manager

Direct Reports: None

Date Job review and updated: April 5, 2017 (Approved by Board April 13, 2017)

Salary:$35,000 – 68,733 DOQ

Job Overview

This position is located at the Regional Emergency Dispatch Authority (REDA). The Chief Information Officer (CIO) serves as a principle advisor to the Chief of Operations and the Director, with respect to the astute use of information technology to exceed the expectations of the Department's customers. The CIO provides the day-to-day lead for coordinating and managing the various functions within Office of the Chief Information Officer (OCIO); coordinates with and provides advice to the Department's senior leadership regarding Information Technology (IT), Information Management (IM), and Information Assurance (IA), and website (activities) management and operations.
The CIO is responsible for management guidance, direction, and implementation over assigned responsibilities of IT resources that consist of several branches composed of databases management, operations, enterprise architecture, IT Security, IT investments, systems engineering, computer resources management, telecommunications, web activities and office automation. Develops policies and plans, integrates and coordinates execution of all functions, operations and activities involved in the management and control of the OCIO mission.
The CIO integrates, coordinates and develops program plans which provide realistic and meaningful short and long-range objectives for the Department's total IT equipment/systems, planning and programming requirements, and for the development of technical systems plans which coincide with and support the operational requirements of REDA, program plans and objectives. Establishes or alters such program elements as definition, scope, feasibility, effectiveness, usefulness, and emphasis and makes organizations and personnel decisions associated with the operations of IT projects. The CIO has full responsibility for the management, operational planning and direction of the Information Resources Management Program, to include Information Technology initiatives throughout the Department.

Distinguishing Characteristics

An excellent CIO must be self-initiated and have time management skills. The qualified candidate must have a solid IT background and consistently keep up-to-date with advancements of the field. The goal is to ensure that IT adds the maximum value to REDA so as to facilitate the success of our organization.

Travel Required

• Occasional Travel
• Position may require some travel (25% or less)

Minimum Requirements

• Must be familiar with PSAP Information Technologies and Interfaces
• One year probationary period
• U.S. Citizenship is required.
• Criminal Justice Information System (CJIS) Awareness
• Must be able to obtain and maintain a security clearance required by the Federal Law Enforcement Training Center (FLETC)
• Subject to random drug test.

Primary Duties:

The CIO, is responsible for managing, planning and implementing the following specific tasks:

• Monitor the performance of the agency's IT, IM, and IA programs and investments, evaluating them against performance and other applicable measures, and advising the Director and Chief of Operations regarding their continuation, modification or termination;

• Define and manage IT, IM, and IA capital planning and investment management processes to ensure that they are successfully implemented and integrated with the Department's budget, acquisition and planning processes;

• Develop, maintain, and facilitate the implementation of a sound and integrated information technology enterprise architecture;

• Develop and submit recommendations to the Executive Board, Operations Committee, Chief of Operations, and Director regarding IT, IM, IA capital investments to assure that investment decisions are mission aligned, cost justified and approved only after careful and systematic review;

• Assess IT, IM, and IA competencies defined for agency personnel to ensure that Departmental employees are technologically prepared to achieve the organization’s strategic goals, as well as the business needs of REDA and its supporting agencies and customers;

• Administer the organization’s information resource management program, including records management, automated data processing activities, the Paperwork Reduction Act, Government Paperwork Elimination Act, Freedom of Information Act, and Privacy Act;

• Manage the organization’s IT Security Program, Network Operations, Systems Administration, and telecommunications for automated information systems, developing agency-wide policy for the protection and control of information resources directly or indirectly related to the activities of REDA.

• Maintain a working knowledge of federal, state, and local IT requirements that REDA must adhere too; Implement policies set forth by these requirements and industry best practices to ensure REDA meets all IT requirements.

• Provide High level view of systems and security level to executive board. Document and report all security incidents to the Chief of Operations and Director. Insure that any security issue that effects another agency is reported to the proper IT staff in a timely manner.

Qualifications Required:

Management

• Proven experience as CIO or similar managerial role.
• Excellent knowledge of IT systems and infrastructure.
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations (ITIL system lifecycle).
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• BSc/BA in computer science, engineering or relevant field; MSc/MA will be preferred. Years of experience on same field may be used in lieu of college degree.
• Liaise with vendors and other IT personnel for problem resolution
• Operate an IT board to share information with agency IT staff and approve major change request that effects all parties involved.
• Prepare and maintain disaster recovery methods and rapid recovery methods.

Telco

• Proven working experience as a telecommunications specialist
• Hands on experience with all telecommunications systems including peripheral equipment (e.g. computer networks, optical fiber, on site controllers, data modems, terminals, etc.)

Database

• Familiarity with SQL databases and detailed technical knowledge of database and operating system security.

Security

• Proven working experience in building and maintaining security systems
• Implement Security practices based on governing requirements and industry standards.
• Respond to security incidents in a timely manner.

Networking

• Knowledge and implementation ability of routers (Cisco), switches (Cisco), firewalls (Cisco, Dell, and Fortigate), load balancers, VPN, VoIP, and Layer 2 and layer 3 technologies.
• Solid networking knowledge (OSI network layers, TCP/IP)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, IPSEC Tunnels)

Systems

• Experience with network technologies and with system, security, and network monitoring tools.
• Experience with virtualization (Hypervisor and VMWare)
• Maintain backups of all systems
• Manage Enterprise Email system

General

• Respond to call outs for tech related issues.
• Support a 24 on call status
• Ensure all software is kept up to date under a proper licensing
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Certifications Required:

• PMP / PRINCE II certification is a plus.
• Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)
• CCNP or higher (CCIE and/or CISSP highly valued)
• Security+ or higher security certification.
  

How You Will Be Evaluated:

Applicants will be evaluated by a Qualifications Review Panel. The panel will rate and rank applicants on the basis of the quality and extent of total accomplishments, experience and education. The panel will determine the degree to which candidates possess the required knowledge, skills, and abilities to perform the mandatory technical requirements of the position. Among the factors the evaluation panel will consider in determining the applicant's relative capacity and fitness for the position are education, training, and experience demonstrating level qualifications. The Panel will rate and rank your resume against each mandatory qualifications and work history to determine the best qualified candidates. Candidates determined to be best qualified will be referred to the selecting official for further consideration for the position.

Equal Employment Opportunity -The Regional Emergency Dispatch Authority does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Required Documents:

• Resume
• Copy of any IT certifications. Certifications must be in good standing and valid; validation will be required.
• Educational information, including the name, city and state of the colleges or universities you attended, as well as the type and year of any degrees received
• Information about your paid and non-paid work experience related to this position including:
• Any document required to obtain the required clearance.
• Notarized Release of Information Waiver

Physical Demands typically involve, but are not limited to:

Hearing and Speaking

• Hear, understand and respond to verbal information in person, by phone, in writing and possibly radio
• Speak clearly and concisely in English
• Hear, understand and respond using, telephone /multi-line telephones systems, and complex communications equipment

Seeing and reading

• See, read and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats
• See and use all related communications equipment including, telephone /multi-line telephone systems, lease line teletypes, computer consoles, and data communications terminals
• See color differentiation as necessary to distinguish color variations on maps, computer screens and radio consoles

Mental acuity and alertness

• Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations
• Engage in frequent interpersonal interactions that are stressful or sensitive in nature
• Handle difficult interpersonal interactions and complaints with tact and diplomacy
• Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy
• Think and apply judgment, discretion, and initiative in accomplishing work
• Work effectively, despite sleep pattern disruptions of irregular hours and overtime

Manual dexterity and typing

• Extensive use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers
• Performing multiple tasks requiring manual dexterity at the same time
• Write legibly

Physical dexterity

• Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight

Applicant Declaration

I have read the above Position Specifications and I understand the demands and expectations of the position described, and to the best of my knowledge I believe I can perform these duties.

Printed Name:

Signature: Date: Choose Date

RELEASE OF INFORMATION WAIVER

RELEASE OF INFORMATION WAIVER

I consent and hereby authorize the Regional Emergency Dispatch Authority (hereafter “The REDA”), the County of Eddy and the City of Artesia or any other entity or person who is suitable to and chosen by The REDA, to investigate my past and present employment, character, credit, police, and criminal history to ascertain any and all information which may concern my suitability for employment with The REDA.

I consent to your release of any, and all public and private information that you may have concerning me, including but not limited to:

• My work record
• My background and reputation
• My military service records
• My educational records
• My financial status
• My criminal history record, including any adult arrest records
• My investigatory files of any kind
• My efficiency ratings
• Any complaints or grievances filed by or against me
• My records or recollections of any attorneys at law or any counsel, whether representing me or another person in any case, either criminal or civil., in which I presently have or have had an interest
• My attendance records, whether educational or employment
• Any previous psychological or other pre-employment exam results
• Any internal affairs investigations, allegations or resulting discipline, including any files which are deemed to be confidential, and/or sealed

I direct you to release such information upon request of the duly accredited representative of The REDA, regardless of any agreement I may have made with you previously to the contrary. The release of any and all information is authorized whether same is of record or not, and I do, hereby, release all persons, firms, agencies, companies or groups, whomsoever, from any damages because of, or resulting from, furnishing such information to The REDA, Eddy County or City of Artesia, and its employees from any damages or claims which may otherwise result from use or release of such information.

Choose Date

Applicant Printed NameDate

______

Applicant Signature

Date of Birth:// Social Security #: --

Driver’s License #: State of License:

Address:City: State:

City of Birth: County: State:

Other Names Used:

APPLICATION COVER LETTER

NAME:

POSITION APPLYING FOR: PSAP Information Technology Officer - Part Time

REDA EMPLOYMENT APPLICATIONS

The Regional Emergency Dispatch Authority (hereafter “The REDA”), will adhere to all Federal, State and Local laws governing the provisions of the Equal Employment Opportunity Commission Act [Section 701 of the Civil Rights Actof 1964 (78 Stat. 253; 42 U.S.C. 2000e)] to both employees and prospective employees. The REDA policy is to hire, develop and compensate individuals without regard to race, color, religion, sex, age, national origin, sexual orientation, physical or mental handicap, or their status as a veteran of the Vietnam Era. You must be able to supply evidence of work authorization and identification if an offer of employment is made to you. Provide all materials required in the posting of this position for which you are applying. Incomplete applications are not accepted.

BRIEFLY DESCRIBE YOUR CAREER GOALS: