Productive Patient and Public Involvement (PPPI) Summary Template

Draft 2017

PPI topic / Goal / Options for Delivery / Evidence / Responsibility / Practice update
Practice Patient Group
(CQC will look for evidence of patient discussions) / To establish a patient group as close to the guidance as possible to comply with NHSEngland requirements. / As in Guidance
Evidence of communication with practice population.
(Virtual and in person group activity)
PPI Action Plan
End of year review / The Practice
Whole practice engagement in PPI
(Anyone in the practice can be asked about PPI activity by CQC) / All practice staff are aware of the principles of PPI and are starting to use them in their everyday work / 1. Attend workshop to
Understand the requirements January 2017
2. Complete MDP February ‘17 Tasks for PPI following the workshop
3. In house whole practice meeting to discuss the workshop, the tasks and the way forward for the practice. / CCG Workshop attendance
Minutes/ of in-house whole team involvement in PPI. / Federation to arrange and create a task list.
The practice
The practice
Productive PPI activity
(Many practices who have had ‘Outstanding’ rather than ‘Good’ demonstrate exceptional PPI activity and this is a way of pursuing that goal) / Work with a selected group of registered patients to develop a mutual understanding of both their needs and what the surgery can offer to improve the patients’ experience. / 1. Understand the demographics of the practice
2. Identify potential groups to work with
3. Elect ways of approaching this group appropriate to their circumstances
4. Ask them the question ‘What is it like to use this surgery’ and all the elements involved.
(template provided)
5. Summarise the findings and subsequent discussion.
6. Create a realistic set of actions in dialogue with the group. / Notes to reflect all activities.
End of year summary. / The practice
Community and Seldom Heard Grants
(CQC will be delighted to see how the practice is developing links with the Community to support and enhance the patient experience.) / Patients in the group being consulted to be in touch with Community and Seldom Heard Grants
relevant to their needs to support and help them live their lives better. / 1. Identify community links relevant to the cohort of patients being in focus.
Eg Poor vision – link to Thomas Pocklington Trust. Post Stroke patients – link to Connect etc. (list of examples provided)
2. Make contact with the Community and Seldom Heard Grants
3. Invite the Community and Seldom Heard Grants
into the practice to discuss with the staff and the group of patients being consulted to help and support both. / Evidence in practice meeting minutes of progress. / Practices.
Accessible Information
(mandatory: will be getting increasing attention from 2017 onwards) / Address the guidance provided for practices to include as many patient groups in need as possible / Identify specific cohorts of patients on the list to ensure that their needs are respected and comply with guidance. / NHSE guidance implemented and exemplified.
eg Registration questionnaire adapted to include questions about additional needs. / The practice
Friends and Family test
(Mandatory). / Ensure that the greatest number possible complete the test in each practice.
Use the F&F test template to address the needs of the practice by adding relevant questions as required.
The results of the test are considered and actions generated to address needs as they arise. / Consider all means of encouraging patients to complete the test.
Advice available from Tom Magill at St Georges Hospital
Ensure regular reviews are timetabled into the surgery management meetings
Facilitate actions to resolve issues identified in the replies[SJ(C1][SJ(C2]. / Monthly returns to the CCG
Regular minuted meetings at the practice discussing the results.
Action plans demonstrate responses to the comments made / The Practice

[SJ(C1]

[SJ(C2]