Position Technical Solutions Engineer

Position Technical Solutions Engineer

Slice Macedonia | Job Description

Position – Technical Solutions Engineer

Responsibilities:

  • A TSE works with Slice’s product and engineering teams to support our internal and external partners and customers. A TSE is an expert in our systems and can:
  • Excel at communication between internal customer and product development teams.
  • Triage and debug issues that are reported.
  • Distinguish bugs from misunderstandings.
  • Distinguish broad reaching problems from rare edge cases.
  • Identify workarounds to quickly resolve issues, and keep teams updated on the workarounds and ETA for the fixes.
  • Manage relationships with 3rd party services for phone, fax and email and advocate the importance of redundancy and automation / backup systems.
  • Advocate for important features by understanding fully our product (Internal operations, consumer and restaurants)
  • Be able to fully support and be part of a software testing process (Internal operations, consumer and restaurants)
  • Develop processes for managing feature requests from internal customers.
  • Build workflows, and manage integrations between applications.
  • Be responsible for the ticketing systems, and all communication systems.
  • Be responsible for managing and developing the slicelife.mk website.
  • Excel at communication between internal customer and product development teams.
  • Triage and debug issues that are reported.
  • Distinguish bugs from misunderstandings.
  • Distinguish broad reaching problems from rare edge cases.
  • Identify workarounds to quickly resolve issues, and keep teams updated on the workarounds and ETA for the fixes.
  • Manage relationships with 3rd party services for phone, fax and email.
  • Advocate for important features and bug fixes.
  • Develop processes for managing feature requests from internal customers.
  • Build workflows, and manage integrations between applications.
  • Be responsible for the ticketing systems, and all communication systems.

Requirements:

  • At least 1 year of work experience in the field.
  • Above average verbal and written English skills.
  • Ability to analyze and leverage large amounts of data, information, and bug reports.
  • Ability to work with remote teams, across timezones and offices, and execute strategies to improve workflows.
  • A degree in technology sciences, or business is needed.
  • Knowledge in programming languages (SQL, Python, HTML, Rails) is a plus.
  • Experience and knowledge in QA of software is a plus too.
  • Ability to perform in teams, and have very good problem solving skills.

At Slice we're living the dream, with so many pizza parties (yes, we said pizza parties!), unlimited vacation, incredible benefits, and the opportunity to help your favorite local pizzeria succeed.

If you feel that you have the necessary experience and are interested in this amazing opportunity, please apply to our website:

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