Performance Review Store Manager in Training
Employee Performance ReviewGoodwill Industries of LSC
Performance Review – Store Manager in Training
EmployeeInformation
Employee Name: / Employee ID:Job Title: / Hire Date:
Department: / Date in Position:
Manager: / Date Review Given:
Salary Adjustment: / Yes / No / Prior Review Date:
Purpose
Our goal is to assist the employee in the performance of his/her duties by presenting a constructive appraisal of his/her strengths and areas needing improvement. Also, it is our desire to develop these strengths by providing as much training as possible in order to achieve greater job satisfaction and performance.Goals
Based on the previous performance review, briefly describe the goalsidentified for the employee. Were the goals achieved? If no, then why not?Goal #1:
Goal#2:
Goal #3:
Definitions
EXCELLENT: Performance consistently exceeds all job requirements; exceptional knowledge of the work; has expanded all job duties significantly beyond normal job expectations.ABOVE STANDARD: Performance often exceeds some of the job requirements; takes initiative and identifies and suggests improved methods and procedures; anticipates and identifies potential problems.
STANDARD: Performance is fully acceptable; each of the job requirements is met in a competent manner; knowledgeable; needs little direct supervision.
BELOW STANDARD: Performance is inconsistent; additional skills are needed; needs more direct supervision.
UNACCEPTABLE: Performance does not meet many of the basic requirements necessary to perform the job adequately; performance is clearly below job demands; needs constant and direct supervision; improvement is required.
The following areas are important to the success of an individual performing the duties of a Store Manager. Properly performing the duties of this position are critical to the mission of Goodwill Industries of Lower South Carolina. As the individual with oversight for issues regarding employees well being in addition to providing guidance on labor relation issues, less than standard performance cannot be tolerated. It is important to note, that some areas of this position are much more vital to the success of our Agency and are given a higher weight in the overall evaluation process.
Evaluation
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable- Customer Service
Provides SMILES customer service to ensure that customers and donors receive prompt, courteous service. Ensures subordinate staff are engaged in and providing SMILES customer service to all customers and donors.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the agency's policies and procedures. Directly supervises the store management team, store associates, off-site donation attendants and program participants; performs work of subordinates as needed.
Responsibilities include interviewing, hiring, and training employees who are customer service focused; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; maintaining a safe work environment; addressing complaints and resolving problems.
Comments:
Points:______
Evaluation
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Professional Competence and Job Knowledge
Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas. Coordinates shipments and makes adjustments to merchandise categories and production schedules as needed. Coordinates transportation shipments and reporting on a daily basis. Ensures merchandise is priced in accordance with established standards. Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Creativity
Looks for creative ways to maintain the store budget to include sales, payroll and expense to revenue.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Accuracy and Compliance
Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the District Manager, Loss Prevention and the Vice President of Donated Goods.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Teamwork
Meets changing conditions of the department and is willing to go beyond the scope of the job description to meet department needs. Leads and motivates staff to achieve their full potential. Respects and is respected by fellow employees as a team player.
Comments:
Points:______
Evaluation
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Communication Skills
Effectively communicates orally and in writing with customers, subordinates, peers, support staff and upper management.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Interpersonal Skills
Builds and maintains positive relationships with supervisors, peers and subordinates to ensure company and department goals and objectives are achieved.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Attendance
Conforms to scheduled work hours and breaks to include following procedures for reporting absences and tardiness.
Comments:
Points:______
Factor to be Rated / Excellent / Above Standard / Standard / Below Standard / Unacceptable
- Personal Appearance
Dresses in a neat and professional manner consistent with the company’s personal appearance and/or uniform policy as stated in the employee handbook.
Comments:
Points:______
Overall Performance Rating
This rating is determined by finding the Total of the numerical ratings given in Parts 1 through 10.
TOTAL NUMERICAL RATING:
Unacceptable 0 - 40
Below Standard 41 - 82
Meets Standards 83 - 124
Above Standards 125 - 167
Excellent 168 - 205
Employee’s Strengths: Indicate strengths by using specific examples of work performance.
Areas of Improvement: Indicate areas needing improvement with specific examples of problems that have occurred.
Supervisor Comments:
Employee Comments:
Employee Training Needs Self-Assessment (To be completed by the employee)
PURPOSE: It is our desire to develop your strengths to achieve greater job satisfaction and performance. In order to help you do this, we need to know what training opportunities you think would assist you achieving them.
I think the training opportunities listed below would help me in developing my strengths:
Goals, Objectives and Training Programs
Identify specific developmental activities and future training opportunities that will capitalize on strengths and/or strengthen areas needing improvement. Indicate a target date for completion of future training and development activities.
Goal #1 / Completion Date:
Goal #2 / Completion Date:
Goal #3 / Completion Date:
Goal #4 / Completion Date:
Verification of Review
By signing this form, you confirm that you have discussed this review in detail with your supervisor. Signing this form does not necessarily indicate that you agree with this evaluation.I, acknowledge receipt of review, and my signature does not necessarily indicate agreement.
Employee Signature / Date
Manager Signature / Date
Developed by: C Scarborough Confidential and Proprietary to Goodwill Industries of LSC Rev: 04/26/10/01
Performance Review.Store Manager Page 1 of 6