PCS & OTHER SUPPORTING VENDOR CONTACTS LIST

HARDWARE BREAK/FIX & INSTALLATION
VENDOR / NAME & TITLE / ROLE / CONTACT INFORMATION
ASI– PCS Service Provider / Jose Sanles
Support Manager / Manhattan primary contact for hardware break/fix issues / (C) 718-710-0973
(E)
Kurt Lavia
Support Manager / Bronx primary contact for hardware break/fix issues / (C) 646-824-5744
(E)
Mohammad Ilyas
Support Manager / Brooklyn and Staten primary contact for hardware break/fix issue / (C) 646-371-4256
(E)
Wesley Foster
Support Manager / Queens primary contact for hardware break/fix issue / (C) 347-935-1017
(E)
Vivian Scott
Service Delivery Manager / Escalation point if primary contact fails to address your hardware break/fix issue / (P) 212‐736‐0111 Ext. 1234
(C) 917‐597‐8765
(E)
Enrique Galvez
Installation Manager / Handles all inquiries related to installations / (P) 212‐736‐0111 Ext. 1603
(C) 516-319-2835
(E)
Joe Roman
Executive Director Operation & Technology Services / Escalation point if secondary contact fails to address your break/fix concern or if primary contact fails to address your installation concern / (P) 212‐736‐0111 Ext. 1625
(C) 407-697-9050
(E)
DELL – PCS Service Provider / Chris Cotugno
Service Delivery Manager / Citywide break/fix service delivery manager; Deputy program manager / (P) 516‐428‐0272
(E)
Jonathan Roem
Service Delivery Leader / Citywide new equipment delivery & installation/integration leader / (P) 718‐568‐8529
(E)
Vic Laurinavicius
Customer Delivery Executive / Overall services program manager; escalation point if primary contacts fail to address your concern / (P) 917‐406‐3453
(E)
Kevin LeComte
Services Customer Executive / Overall responsibility for all services provided to the DOE / (P) 978-473-6231
(E)
Datamation / Call center # or send e-mail / Support for lockdown devices used in Schools / (P) 212‐732‐3824
(E)
Matthew Sperling
Vice President Education Accounts / Primary NYC DOE contact for info & sales of computer lockdown security devices and furniture / (P) 212‐732‐3824
(E)
Gino Matias
Scheduling Manager / Contact for schools and integrators to coordinate delivery and installation of existing orders / (P) 212-732-3824
(E)
Joann Santana
Asst. Scheduling Manager / Contact for schools and integrators to coordinate delivery and installation of existing orders / (P) 212-732-3824
(E)
Lillian Oyola
Lead NYC DOE Customer Service Representative / Contact for price quotes, product spec sheets and general inquiries / (P) 212-732-3824
(E)
IBM (For School Funded Wireless Access Points) / Jodi Soler / Primary contact for adding wireless access points to be funded by the School / (P) 212-745-7662
(E)
Michael Tovbis / Primary contact for adding wireless access points to be funded by the School / (P) 516-860-1724
(E)
Custom Computer Specialists (For School Funded Wireless Access Points) / Sharon Hofmann / Primary contact for adding wireless access points to be funded by the School / (P) 631-630-1285
(E)
James Brotherton / K-8 Schools - Primary contact for adding wireless access points to be funded by the School / (P) 631-761-1495
(E)
Cynthia Getz
Account Manager / Escalation point if secondary contact fails to address your concern / (P) 631-630-1277
(P) 800-598-8989 Ext. 1277
(E)
DOE Support for IBM and Custom Computer (For School Funded Wireless Access Points) / Albert Mar
Computer Specialist / Escalation point if IBM primary contacts fail to address your concern / (P) 718-935-5267
(E)
Joseph Iacoviello
Dir of Deployment &Implem / Escalation point if secondary contact fails to address your concern / (P) 718-935-5116
(E)
Tequipment (Smartboards) / Call center # or send e-mail / Handles all inquiries related to Smartboards / (P) 516-922-3508
(E)
(E)
EQUIPMENT ORDER STATUS
VENDOR / NAME & TITLE / ROLE / CONTACT INFORMATION
Apple / Gabriella Markwardt
Sales Support Representative / Primary contact for status of equipment order / (P) 512- 526-1323
(E)
Mary Strayhorn
Inside Account representative / Escalation point if primary contact fails to address your concern / (P) 800-800-APPL Ext. 42815
(E)
Rolf Ordahl,
Inside Account Executive / Escalation point if secondary contact fails to address your concern / (P) 800-800-APPL Ext. 42850
(E)
Larry Shaps
K-12 Account Executive / Escalation point if secondary contact fails to address your concern / (P) 917-273-1774
(E)
Lisa Atwan,
K-12 Account Executive / Escalation point if secondary contact fails to address your concern / (P) 412-523-8723
(E)
David Nash
K-12 Account Executive / Escalation point if primary/secondary contact(s) fails to address your concern / (P) 917- 297-5706
(E)
Custom Computer (Dell Servers) / Custom Computer DOE Support / Primary contact for status of equipment order / (P) 800-598-8989
(E)
Sharon Hofmann / Escalation point if primary contact fails to address your concern / (P)631-630-1285
(P) 800-598-8989 Ext. 1285
(E)
James Brotherton / K-8 Schools - Escalation point if primary contact fails to address your concern / (P) 631-761-1495
(P) 800-598-8989 Ext. 1495
(E)
Cynthia Getz
Account Manager / Escalation point if secondary contact fails to address your concern / (P) 631-630-1277
(P) 800-598-8989 Ext. 1277
(E)
Dell / General Dell Sales / Primary contact for status of equipment order / (P) 800.NYC.DELL Ext. 513.9333
Drew Senegal
Inside Sales Executive, Hardware & Services / Primary contact for hardware and services sales and inquiries / (P) 800.NYC.DELL Ext. 513-9247
(E)
Matt Saucedo
Software Solutions and Infrastructure / Primary contact for software sales and inquiries / (P) 800.NYC.DELL Ext. 513-9976
(E)
Nick DePasquale
Account Executive / Escalation point if primary/secondary contact(s) fails to address your concern / (P) 631-897-0708
(E)
HP / HP Order Management / Primary contact for status of equipment order / (P) 800-727-2472 ext. 7577488
(E)
Mark White
Account Operations Manager / Escalation point if primary contact fails to address your concern / (P) 505-600-4430
(E)
Ray Valle
Inside Sales Account Manager / Escalation point if primary contact fails to address your concern / (P) 888-349-5559
(E)
Paul Leonard
Senior Account Executive / Escalation point if secondary contact fails to address your concern / (P) 908-875-8887
(E)
Lenovo / Karen Kirby
Inside Sales Representative / Primary contact for status of equipment order / (P) 866-426-6399 or 919-874-3560
(E)
Jillian Goodtree
Inside Sales Representative / Contact for status of equipment order / (P) 866-426-6399 or 919-874-3470
(E)
Charlotte Harrison
Sr. Inside Account Representative / Escalation point if primary contact fails to address your concern / (P) 919-294-0658
(E)
Mary Setteducati
Account Executive / Escalation point if secondary contact fails to address your concern / (P) 212-222-2115
(E)
Lexmark / CDW-G / Primary contact for status of equipment order / (P) 800-705-4239
(E)
Bob Frelow
Account Manager / Escalation point if primary contact fails to address your concern / (P) 845-662-7776
(E)
Mindy Wellner Maher
Lexmark Account Manager / Escalation point if secondary contact fails to address your concern / (P) 212-880-2837
(E)
ACER / CDW-G / Primary contact for status of equipment order / (P) 800-705-4239
(E)
Bob Frelow
Account Manager / Escalation point if primary contact fails to address your concern / (P) 845-662-7776
(E)
Lynne Edgehill
Inside Sales Representative / Escalation point if secondary contact fails to address your concern / (P) 508-259-0573
(E)

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