Payroll Account Specialist

Payroll Account Specialist

Payroll Account Specialist

Crescent Payroll Solutions

JOB TITLE: Payroll Account Specialist

DEPARTMENT:Operations

SUPERVISOR: Operations Manager

FLSA STATUS: Exempt, Full-Time

GENERAL JOB DESCRIPTION

ThePayroll Account Specialist (PAS)is responsible for managing the day-to-day tasks involved in payroll processing for an assigned group of clients, including the preparation of quarterly and annual payroll tax returns. The PAS reports directly to the Operations Manager.

ESSENTIAL FUNCTIONS AND RESPONSIBILITES

  • Maintains base of assigned payroll clients with regard to their payroll maintenance and processing, including specific Human Resource and employee needs.
  • Contacts clients daily, according to schedule, for payroll information and follow-up.
  • Responsible for accurate and timely payroll processing for clients.
  • Works closely with third-party administrators to offer support for additional products and services.
  • Maintains knowledge of the payroll system and changes in wage and tax laws.
  • Provides genuine quality customer service including responding timely to all client requests.
  • Provides client software training when requested.
  • Ability to work independently, multi-task, and prioritize effectively to achieve goals and meet deadlines.
  • Other duties as assigned.

SECONDARY FUNCTIONS AND RESPONSIBILITIES

  • Research and resolve tax notices received from clients.
  • Process correct garnishment calculations and forward payments according to agency/institution requirements.
  • Respond timely to inquiries from clients and their CPA’s
  • Printing and packaging payroll checks and reports, as well as Quarter-End and Year-End packages, including W-2’s.

ADDITIONAL SKILLS DEVELOPED THROUGH ONGOING TRAINING INCLUDE BUT ARE NOT LIMITED TO:

  • Knowledge and experience with converting, importing, and exporting various file types.
  • Knowledge of the new client onboarding process and experience with the procedures.
  • Knowledge of and experience with quarter-end and year-end processing and associated returns.
  • Knowledge of and experience with advanced payroll concepts such as amended returns, federal and state tax deposits, and transmitting ACH files.

KEY COMPETENCIES

  • Detail-Oriented
  • Organized
  • Proactive
  • Excellent Customer Service skills
  • Accurate data entry
  • Self- Motivated

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include those associated with data entry.

The noise level in the work environment is usually low to moderate

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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