NMCADS Receptionist / Administrative Assistant

NMCADS Receptionist / Administrative Assistant

Job Description

Job Title


NMCADS Receptionist / Administrative Assistant

Location / North Metro Community Alcohol and Drug Service
Award Status / Cyrenian House Enterprise Agreement 2012-2016
Classification / Level 3
Reporting Relationships

Job Function
Provide secretarial, reception, and support services for the North Metro Community Alcohol and Drug Service.

Duties and Responsibilities

Mission and Values

  • Support, promote and work in accordance with the Mission and Values of Cyrenian House.
  • Work in accordance with Cyrenian House Ethical Principles and Standard of Conduct.

Program Delivery

  • The Receptionist/Administrative Assistant will work within the scope of their JDF to ensure that all aspects of service delivery required of Cyrenian House by the State Party are met (See Appendix 1).

Position Duties

  • Answering and responding to telephone enquiries.
  • Management of appointments.
  • Data entry.
  • Typing, word processing, minute taking, mail outs and photocopying.
  • Develop and maintain filing system.
  • Develop forms as necessary.
  • Participate in financial and book keeping processes where appropriate.
  • Ensure adequate print and electronic media resources are available to the teams.
  • Other projects and duties as specified by Management.

Teamwork and Agency Development

  • Participate as a valued team member promoting and contributing to a supportive team environment.
  • Provide support to staff, students and volunteers.
  • Attend staff meetings, training sessions and planning workshops.
  • Contribute to the development, implementation and evaluation of the agency service model and service delivery of policies and procedures.

Administration and Supervision

  • Participate in regular supervision sessions.
  • Maintain appropriate files and statistics, as well as other client related administration duties.
  • Report statistical data and participate in research projects as required.
  • Undertake other administrative and office management tasks as required.

Selection Criteria

Receptionist / Administrative Assistant


  • A welcoming, person-focused manner.
  • Experience in working in a human services’ office environment
  • Strong interpersonal skills, including telephone and face-to-face interactions.
  • Effective organizational skills, particularly in regard to managing filing systems, appointments management and administrative resources management.
  • Proven ability to work to deadlines and under pressure.
  • Sound written communication skills, particularly in regard to minute taking.
  • The ability to work under direction and to use initiative where appropriate.
  • Strong team player.
  • Strong computer skills including Word, Excel and Outlook.


Treatment and Support

  • Provision of ongoing assessment, treatment and referral of clients (aged 14 years and over) who are seeking support with AOD problems.
  • Provision of effective case management. This includes the development of a client care plan, provision of direct assistance and/or coordination of resources and services for clients to respond tothe range of health and psychosocial issues they may present with.
  • Provision of support to parents, families and significant others. This includes contribution of support and advice as part of a coordinated response in relation to AOD use problems affecting children under 14 years.
  • Facilitation of aftercare for clients following completion of the agreed treatment plan. This may be achieved by access to the service provider’s own services or through appropriate referral and transition planning with suitable community based organisations.
  • Provision of treatment and support to people experiencing co-occurring AOD and mental health problems.
  • Provision of support for clients and the prescriber of the Community Program for Opioid Pharmacotherapy. This includes coordinating bookings, provision of client counselling and provision of an appropriate location for a doctor to consult with clients.
  • Provision of coordinated care in partnership with key human service agencies. This includes the development and maintenance of formal and effective links with Department of Corrective Services, Department for Child Protection and mental health services.
  • Provision of services to clients referred from other organisations. This may include, but is not limited to; mental health, corrective services, legal and financial services, crisis support, child protection, schools and other education institutions, court and assessment treatment services, Medicare locals and general and specialist health services.
  • Development and maintenance of a network of key stakeholders to address local AOD problems.
  • Provision of education, training and consultancy services on AOD related issues in collaboration with DAO and relevant stakeholders, including:

-Support to School Drug Education and Road Aware (SDERA) to deliver professional development programs to school staff. Direct delivery of AOD education to students within schools is excluded unless undertaken in consultation with SDERA.

-Support for community stakeholders to address local AOD issues.

-Support to Local Drug Action Group Inc. to establish and maintain Local Drug Action Groups where required.


Contribution to targeted and evidence-based prevention strategies to reduce and prevent AOD related harms in collaboration with DAO and other stakeholders, including:

  • Participation in relevant networks and groups such as those to address AOD management and volatile substance use.
  • Support for delivery of the State Party’s state-wide campaigns including delivery of local media strategies, coordinating release of information to the community and promoting campaign messages through forums and events.
  • Provision of expert advice and advocacy for appropriate policies, procedures and attitudes to reduce AOD related harm in the community. This includes regularly undertaking proactive and reactive media and public communication activities.
  • Support for the creation of low risk drinking environments, including:

-Advocating for controls on accessibility to alcohol in communities where harm levels are high. Priority is to be given to those communities with harm levels above the state rate.

-Provision of expert statements on AOD related problems in an area to address liquor licensing issues where requested by the State Party.

Western Australian Diversion Program

  • Court Diversion program delivery including the provision of court based Diversion Officer/s.

-Provision of the WADP program delivery to the Perth and Joondalup magistrate’s courts.

-Provision of WADP program delivery in a manner consistent with the Service Requirements for Non-Residential Alcohol and other Drug Diversion Treatment Providers.

  • Diversion treatment delivery which includes the provision of assessment, treatment and on referral.

-Provision of WADP treatment delivery in a manner consistent with the Service Requirements for Non-Residential Alcohol and other Drug Diversion Treatment Providers.

-Provision of priority access for clients referred through the WADP.

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