Misha B. Wilkin, Resume

Misha B. Wilkin

EDUCATION

Sept 2002-Bachelors of Management – General Management Major

June 2004University of Lethbridge - Lethbridge, Alberta

• Graduated with great distinction.
• Part of the Integrated Management Experience (I.M.E.); an 8-month team based program giving students the opportunity to apply management theory outside of a typicalclassroom setting.

Sept 2000-Business Administration Diploma– eBusiness and Information

June 2002 Management Major

CamosunCollege-Victoria, British Columbia

• The eBusiness major was new to CamosunCollege this year which offered a unique alternative for the Business Administration Diploma program.

EMPLOYMENT

Sept 2004 -Enterprise Rent-A-Car – Calgary, Alberta

Ongoing Loss Control Administrator

• Recover repair costs for damaged rental units
• Subrogate insurance companies for damages
• Train rental staff to control and prevent losses
• Conduct branch audits to ensure underwriting guidelines adhered to
• Help to recover converted rental units

June 2004-Convergys Customer Care Inc. – Lethbridge, Alberta

Sept 2004Customer Account Executive (CAE)

• Respond to inbound calls for Comcast Internet subscribers

• Provide troubleshooting to solve Internet connectivity issues

• Supply customers with billing information

• Offer assistance with understanding differing product offerings

May 2003-Economic Development Lethbridge–Lethbridge, Alberta

Feb 2004Marketing and Communications Assistant

• Assisted in organizing Proud to Support Alberta Beef Campaign

• Design and layout of EDL newsletter

• Various graphic design jobs completed

• Project leader of website development

• Coordinated 450 person mail-out

• Maintained EDL database

ACHIEVEMENTS

• 2004 - Finalist at the international Inter-Collegiate Business Competition (ICBC) in the Management Information Systems division (MIS) held at Queen’s University.

• 2003 - Placed 1st with teammate at the ICBCin the MIS division held at Queen’s University. The foundation of our team was built on utilizing our complementary management disciplines in an intense pressure environment to help set the strategic direction of the organization in question.
  
• 2003 - Competed in the final round of the KPMG Strategy and Policy Competition held at the University of Lethbridge. This team-based competition brings together all facets of management in a
  5-hour period to help solve the organization at hand’s possible or prominent organizational issues.

PROJECT

MANAGEMENT

• 2003 - Project Leader of website development for Economic Development Lethbridge. Tasks included in this project were the design of the website, development of an outline, writing the request for proposals, analysis of proposals submitted, project scheduling and the selection of the firm to buildthe website.

• 2003 - Manager of a consulting team providing a feasibility analysisfor a client that was interested in opening a niche business in Lethbridge. This project includedconducting focus group discussions and distributing surveys.

• 2003 - IT Manager, Webmaster, Sales Representative, LINKS Golf Tournament; a golf tournament that involved the I.M.E. class and the Lethbridge Chamber of Commerce to establish a perpetual scholarship in the Chambers name. This Golf tournament was held at Paradise Canyon Resort on April 28th, 2003.

References

Academic

Dan Kazakoff

Director, Theory Into Practice Programs

Faculty of Management, University of Lethbridge

Phone: (403) 329-2028

Employment

Eduard Fetting

Former CEO

Economic Development Lethbridge

Phone: (403) 330-4100

Scott Tokle

Branch Manager

Enterprise Rent-A-Car, Calgary NW

Phone: (403) 208-7478