TROYUNIVERSITY
CourseSYLLABUS
SORRELLCOLLEGE OF BUSINESS
MGT 3373 Introduction to Operations Management(Sp 2011)
Prerequisites …………MGT 3371, QM2241, IS2241.
Instructor …………..….Dr. James L. Hoyt
Office Hours: ……….… Tues: and Thurs. 1:PM to 4:PM and Wed. 12:PM to 2:PM (or by appointment.)
Office Location ………...116 McCartha
Telephone ………….….. 334-670-3967 (Office), 334-670-3143 (Secretary), 334-670-3599 (FAX)
Email ……………….…..
Time of Class …………. Tuesday/Thursday @ 8:30 AM
Class Location: ……...... GAB 301
Description
A study of how operations processes support corporate strategy as they convert inputs to outputs. Topics covered include the strategic relationship of operations with other functional organizations, value chain concepts, quantitative methods of operations, including forecasting models, inventory models, statistical process control, process models and project management methods. The course also provides a review of current supply chain philosophies such as JIT, MRP, and EOQ inventory management methods.
Student Learning Outcomes
On completion of the course, the student should be able to:
- Apply forecasting models, inventory models, statistical quality control, and queuing models to business scenarios.
- Apply project management techniques to business projects.
- Determine optimal ways to design, supply, and run processes to convert inputs to outputs.
- Discuss the relationship of operations to manufacturing strategy.
- Differentiate between economy of scope and economy of scale.
Purpose
To provide a basic knowledge of forecasting methods, quality management methods, process design, dependent- and independent-demand inventory models, task design, aggregate planning, short-term planning, product design methods, and an introduction to the techniques of project management.
Text:“Operations Management” Ed. 9, Heizer and Render, Prentice Hall, 2006
Grading Methods:Three Midterm Exams ……………………………………….. 300 Points (total)
Quizzes (4) ………………………………….…. ………………(10 Points (total)
Final Exam (see below)
Grade Structure:
A90-100%
B80-89%
C70-79%
D60-69%
F0-59%
No tests will be dropped, all exams will be given equal emphasis, and no additional assignments will be given to improve final grades. All grades will be “earned” by the student. If you need a particular grade in this class to graduate, keep a scholarship, be eligible for sports (or similar situations), then you will need to score high enough to earn the grade that you need. If you are having problems with this course you need to discuss this issue with the instructor at the beginning of the semester and not during finals week. It is the responsibility of the student to earn the needed grade for this class. Finally, students should have a contingency plan for computer failure that includes completing homework assignments in advance of the due date.
Quiz Policy:Quizzes may be given for extra credit.
Midterm Exam Policy:
Make-up exams will be given only for documented, approved absences. See ATTENDANCE POLICY. Make up exams are administered only to students who have received approval from the instructor prior to the test date. The make-up exam must be taken within one week of the student's return to class. Make-ups are different from exams given in class. A grade of zero will be assigned for an exam missed due to an unexcused absence.
Midterm Exam Administration:
No electronic devices other than a simple calculator will be allowed during an exam. Cell phones and translators are not acceptable calculators and not permitted. Students will be allowed to use one 8 X10 “study guide” for each exam. This study guide will contain any information that the student feels will help him/her on the exam. The sheet must be typed or handwritten. Xerox copies, printer copies or photo copies of presentation material are not permitted and will be penalized if used. In most cases the exam grade will be adjusted by 4 to 8 points to allow for questions that may have been insufficiently covered in class or simply incorrect. If a student wishes to evaluate his/her exam further for extra points then the student must forfeit the adjustment points and then pursue any adjustments to the exam score. No adjustment points will be given for makeup exams.
Final Exam Policy:
The final exam is designed to test the students overall understanding of the course material. It will consist of a very short case with approximately sevenOM/SCM questions designed to test the student’s ability to apply the concepts of material learned in the course. The grade for this exam will be applied as follows: The exam will begin with a short scenario andseven questions relating to that scenario will be given. Students who answer 3 to 4 questions correctly will see no change in their overall average. For each incorrect answer after four, one point will be deducted from the student’s overall average. (Example: five incorrect answers = a one point reduction in the average). Conversely, for each correct answer over five, the overall average will be increased by one point. Failure to take the final exam will result in a 9 point deduction from the students overall grade average.
Course Content:
- Business processes
- Implications of quality
- Forecasting methods
- Products and services
- Process and Layout Design
- Capacity planning
- The procurement process
- Logistics
- Dependent and Independent demand inventory systems
- Aggregate planning
- Supply chain information technologies
Classroom Administration:
Students are expected to”:
1.Attend all scheduled classes. Students who arrive at class after roll call may be counted absent.
2.Be responsible for all instructions and assignments given in class as well as for the supporting textbook content.
3. Read the text. Read the textbook material before the lecture covering that material. This leads to a better understanding of the lecture (or lab) as well as the opportunity to ask questions about material(s) in the text that were perhaps unclear or not understood.(Note: This point is particularly important.! Because of the large amount of material to be covered, the class time will be dedicated to a focus on important concepts and not on a review of the chapter material.)
4. Hand in assignments on the assigned due date during roll call. See homework policy.
5.Neither hats nor sunglasses are to be worn in the classroom.
6.No food, tobacco products, nor drinks are allowed in the classroom.
7.Exam grades will be posted on Blackboard. If the student wishes to review his/her exam that student may see the exam during the professor’s posted,office hours.
8.Students who continually engage in disruptive behavior (example: excessive talking) will receive one warning with no penalty. For each successive warning a penalty of one percentage point will be deducted from the students overall average.
General Support Services:
The computer labs in 215 Bibb Graves and 249 Bibb Graves are available for student use.
Additional Services:
AMERICANS WITH DISABILITIES ACT: Any student whose disabilities fall within ADA must inform the instructor at the beginning of the term of any special needs or equipment necessary to accomplish the requirements for this course.
Students who have or may be dealing with a disability or learning difficulty should speak with the instructor, contact the Office of Adaptive Needs Program (Trojan Center 215) or call 670-3220/3221. Various accommodations are available through the Adaptive Needs Program. The faculty in the School of Business makes every effort to accommodate unique and special needs of students with respect to speech, hearing, vision, seating, or other possible disabling conditions. Please notify the instructor as soon as possible of requested accommodations or ways to help.
Attendance Policy:
1.Class Roll: Class roll will be taken at the beginning of the class session. A student who arrives after her/his name is called may be marked absent.
2.Attendance is mandatory. If a student misses a class, it is his/her responsibility to obtain all information and materials presented (including materials covered, handouts, skills learned, and homework assignments) during his/her absence.
3.Excused absences: Excused absences are defined in the following manner:
a. Professor was informed prior to the absence.
b. Professor determines that the absence is excused.
c. Excused absence will be determined according to the following criteria:
- Participation in a documented official university function that does not permit the student’s class attendance (e.g., participation in athletic events, field trips, etc.)
- Severe illness (this does not include scheduled medical appointments nor driving someone else to doctor), a hospital stay, or a doctor's excuse saying that it is impossible for student to attend class(es)
- Death of immediate family member (grandparent, parent, sibling, or child)
- Appearance in court
- Personal situations that are approved by the professor in advance of the time the student is to be absent.
Incomplete Work Policy:Any incomplete work at the end of the term will not be accepted unless the student can provide acceptable and clear documentation prior to grades being submitted to the Registrar.
Cheating Policy:If you are caught cheating, you will get a course grade of "F". See ORACLE: Student Handbook, 1998-1999" pp. 56-57. Plagiarism is the act of stealing and passing off (the ideas or words of another) as one’s own or to commit literary theft: present as new and original an idea or product derived from an existing source (Webster’s New Collegiate Dictionary). Plagiarism will cause a student to get a course grade of “F”. According to the TSU ORACLE: Student Handbook, 1998-99, pp. 52, one definition of misconduct is: “Dishonesty, such as cheating, plagiarism...”. The ORACLE states on pp. 56 under the Academic Code sub-heading that: “A student is subject to disciplinary action:
Where the work affects or might affect a student’s grade, credit, or status in the university, a student represents to be his or her own any work which is not the product of his or her own study and efforts”. The penalty for such misconduct may be (pp. 56) “A student’s grade in the course or on the examination affected by the misconduct may be reduced to any extent, including a reduction to failure.” A student may be suspended from the university for a specific or an indefinite period. pp. 56-57.
Daily Assignments:Date Topic Chapter
Jan 6Introduction to the course
Jan 11Operations and Productivity1
Jan 13Operations and Strategy 2
Jan 18, 20Forecasting4
Jan 25Design of Goods and Services 5
Feb 1, 3Quality and Statistical Q.C. 6 & 6S
Feb 8 Exam #1
Feb 10, 15Process Strategy7
Feb 17Capacity7S
Feb 22Learning CurveQME (Pg 781)
Feb 24Work Measurement10 & 10S
Mar 1, 3Supply Chain Management 11
Mar 15Exam #2
Mar 17, 22Inventory Management12
Mar 24, 29Aggregate Planning13
Mar 31, Apr 5MRP 14
Apr 7,Short Term Scheduling15
Apr 12, 14 Project Management 3
Apr 19E Commerce and OM11S
April 21Exam #3
Apr 26
April 30Final Exam …. 8:00 – 10:00 AM