NNLM Evaluation Office
Measuring What Matters to Your Stakeholders
Measuring What Matters to Stakeholders – Resources
Burroughs CM, and Wood FB.Measuring the difference: guide to planning and evaluating health information outreach.Seattle, WA: National Network of Libraries of Medicine Pacific Northwest Region; Bethesda, MD: National Library of Medicine, 2000. (Free digital copy upon request at
Matthews J. The bottom line: determining and communicating the value of the special library. Westport, CT: Libraries Unlimited, 2002. Great overview!
Olney CO, and Barnes SJ.Planning and evaluation outreach projects, booklets 1-3, 2nd edition. Seattle, WA: National Network of Libraries of Medicine Outreach Evaluation Resource Center; Bethesda, MD: National Library of Medicine, 2013. (Free downloads and free print and digital copies upon request at
Preskill HS, and Catsambas TT. Reframing evaluation through appreciative inquiry. Thousand Oaks, Calif. Sage Publications, 2006.
Return on Investment (ROI), Cost-benefit Analysis (CBA)
Bodycomb A, Del Baglivo M. Using an automated tool to calculate return on investment and cost benefit figures for resources: the Health Sciences and Human Services Library experience. J Med Libr Assoc. 2012 April; 100(2): 82. Case study at the University of Maryland.
Jemison K, Poletti E, Schneider J, Clark N, Stone RD.Measuring Return on Investment in VA Libraries. J Hosp Librarianship. 2009 Oct-Dec; 9(4):379-390. Shows the process of developing an ROI instrument and using it.
Jones DA, Poletti EJ, Stephenson P. Demonstrating the value of library services in South central VA Health Care Network medical centers. J Hosp Librarianship. 2010; 10(3):211-23. A case study based on the instrument outlined in the Jemison article (above).
Abels EG, Cogdill KW, Zach L.Identifying and communicating the contributions of library and information services in hospitals and academic health sciences centers.J Med LibrAssoc 2004 Jan; 92(1):46-55.
BielavitzT. The Balanced Scorecard: A Systemic Model for Evaluation and Assessment of Learning Outcomes?Evidence Based Libr Inform Practice, 2010 Jun; 5(2):35-46.
Marshall JG, Sollenberger J, Easterby-Gannett S, Morgan LK, Klem ML, Cavanaugh SK, Oliver KB, Thompson CA, Romanosky N, Hunter S. The value of library and information services in patient Care: results of a multisite study. J Med LibrAssoc 2013 Jan; 101(1):38-46.
Further details about the “value” study can be found at:
Tools and Resources:
CDC Success Story Builder
Hospital Library Promotion Toolkit. New England Region, National Network of Libraries of Medicine.
Library use calculator: what’s your library worth to you? Honolulu, HI: University of Hawaii at Manoa.
Ohio Department of Health. Healthy Ohio. Creating Healthy Communities Program Success Stories. 2010-2014.
Online Tools for Evaluating Programs and Services. MidContinental Region, National Network of Libraries of Medicine. This website includes tools reviewed in the class.
Resources and Tools for Evaluation. Outreach Evaluation Resource Center (OERC), National Network of Libraries of Medicine.
Tearless Logic Models:
UW Wisconsin Extension:
Vital Pathways for Hospital Librarians. Medical Library Association. Includes Myths and Truths about Library Services.
Your Elevator Pitch Needs an Elevator Pitch:
Initiatives from the public library environment
Edge Initiative. by the Bill and Melinda Gates Foundation
“The Edge Toolkit provides libraries an overview of current public services and community engagement. From operations to partnerships and programming, the toolkit generates recommendations for implementing best practices to align with future growth and community priorities. It also provides useful resources to demonstrate the library’s community service to community leaders.”
Impact Survey. by the Bill and Melinda Gates Foundation
“understanding the real outcomes patrons receive from using library services – how they use services, what type of assistance they need, and how services improves their lives. Impact Survey is designed to be user-friendly and requires minimal time and technology skills to implement.”
Library Value Pocket Card.
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