Location: Maidenhead CAB

MAIDENHEAD CITIZENS ADVICE BUREAU
Training and Volunteer Development Manager for Advice Matters Project (25 hours)

Fixed Term: until July 2015

Location: Maidenhead CAB

Reports to: Project Co-ordinator

Reports: none but some support from Project Administrator

Purpose: To support the review of training and recruitment across East Berks CABs (Maidenhead, Bracknell and Slough) as part of abusiness transformation project, Advice Matters. To set up joint training programmes, recruitment systems and develop training products.

Key Responsibilities include:

Review training and recruitment systems across East Berks Citizens Advice Bureaux.
Consider alternative training and recruitment models within Citizens Advice and external agencies including “fast track training”. Devise training using a range of effective and innovative training methodologies and activities, including adapting materials from Citizens Advice and elsewhere.
Develop and set up new training and recruitment systems, working collaboratively with project partners.
Identify opportunities to make further use of technology in recruitment and training.
Identify opportunities for selling training services externally; which will allow East Berks CABs to diversify income streams.
Work with Project team to develop a plan to meet the training and recruitment objectives, timescales and outcomes of the Advice Matters project.
Liaison and working in partnership with all project team members/partners/community organisation to support their timely implementation of activities
Monitor progress reporting on agreed objectives
Collate information and compile reports to meet Big Lottery’s requirement

Skills/experience required:

The ability to commit to, and work within, the aims, principles and policies of the service.
Excellent communication and team work skills– able to engage with range of people in a positive way (E)
Good Relationship Management Skills (E)
Ability to think strategically (E)
Ability to analyse and review training and recruitment practices (E)
An entrepreneurial outlook with the ability to identify and secure new opportunities (E)
Experience of partnership working with public, private or voluntary sectors (D)
The ability to manage workloads and work on own initiative (E)
Good organisational skills (E)
Flexibility to attend occasional meetings outside office hours (E)
Access to own transport and flexibility to travel within East Berks and occasionally further within England to look at examples of good practice, attend conferences and liaise with colleagues in other areas (D)
Ability to ensure best use of IT systems and packages in the provision of advice services (E)
Understanding of equality and diversity and its application to service delivery and business development (E)
Some knowledge of Citizens Advice work would be useful but not essential