Linkedin.Com/In/Marcus-Mccall-Sr-Bba-5769B137
Marcus McCall, BBA
Page 2
Marcus McCall,BBA
Dallas, TX 75249 | 972.913.6244│
linkedin.com/in/marcus-mccall-sr-bba-5769b137
Staff Recruitment & Retention
Motivated, self-driven professional leveraging practicum, education, experience, and skills in organizational management and human resources toward a challenging position focused on recruiting and retaining staff.
Core Competencies
- Strategic Recruitment Planning
- Internet & Social Media Research
- Social & Professional Networking
- Candidate Pool Development
- Staff Hiring & Orientation
- Company Website Recruiting Page
- Reference & Background Checks
- Relationship Building & Management
- Community & Industry Contacts
- College Presentations & Job Fairs
- Talent Sourcing & Management
- Interviewing & Hiring
- Onboarding & Orientation
- Technology & HRIS
- Employment Laws & Practices
Educational Background
Northwood University – DeVos Graduate School, Cedar Hill, TX
M.S. Degree in Organizational Leadership (anticipated graduation 12/2017)
Northwood University, Cedar Hill, TX
BBA Degree in Management (2015)
Professional Experience
Northwood University – DeVos Graduate School, Cedar Hill, TX 1/2016 to 5/2017
Graduate Student
Engaged in graduate-level coursework to excel in a leadership role geared toward managing change, inspiring others to achieve greatness, and driving bottom-line performance, while striving for personal professional advancement. Honing competencies in ethical leadership, measurement practices, organizational transformation/effectiveness, communication, innovation, and technology.
Krazan Group, Dallas,TX
Recruiting Assistant 8/2016 to 3/2017
Provides recruitment, selection, placement support and direction to assigned client groups. Ensures adequate diverse pool of qualified candidates to meet client needs. Consults with managers to develop recruiting plans and programs to achieve business goals.
• Maintain ongoing contact with clients and candidates to ensure both receive exceptional customer service.
• Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat
• Manage our resume ad response email database
• Work on our internal applicant tracking system to add information and run reports
• Screen qualified candidates on the phone and in person
Global-Sun Pools, Inc – Dallas, TX
HR Assistant (05/2015 to 8/2016)
Providing support to our HR team and customers. Serve as HR point of contact to assist in consistent application of policies and procedures across the organization. Respond to inquiries related to HR systems, Leave of absence policies and procedures and benefit policies.
Northwood University, Cedar Hill, TX 1/2012 to 5/2015
Undergraduate Student
Completed coursework to become adept at managing multiple business administration processes. Gained skills in human resources management, organizational development, sales and marketing, financial accounting and budgeting, and operational organization.
Capital One Auto Finance, Plano, TX 7/2009 to 8/2011
Loss Mitigation/Repossession/Collections Associate
Performed loss mitigation and collections activities. Tasked with communicating with customers and resolving payment issues in a positive and proactive manner; mitigated loss and manage pre-charge off to solve customer’s account and payment issues, makearrangements, and secure payment. Communicated with customers via phone, send letters, and performed skip traces while adhering to company guidelines and industry standards for collecting payment and avoiding bad debt. Created reports and provided results and performance metrics to senior management.
Selected Achievement:
- Utilized strong technical skills with Lexis Nexis, Fastdata, and Creditbrowser to track and manage delinquent client accounts.
Chrysler Financial, Roanoke, TX 2008 to 2009
Loss Mitigation/Repossession/Collections Associate
Performed a dynamic range of functions to support collection and risk mitigation goals for this industry-leading automotive financial services company. Performed comprehensive account reviews to assess and identify past-due status, first-payment defaults, and account resolutions. Provided peer-to-peer coaching with late-stage agents to fortify account review and skip tracing techniques; communicated trends and accounts within 55-60 days past-due.
Selected Achievements:
- Recognized for consistently ranking within the top 5% for goal attainment among associates region-wide.
- Retained as a permanent employee after successful temporary assignment as a Lease Maturity Adviser; delivered outstanding customer service / performance and promoted from Collector to Loss Mitigation role.
- In-depth knowledge of the termination process by collecting and processing estimated wear and tear charges for lease-end statements, contributing to the successful management of the deposition fee conversation.
- Leveraged problem solving and adjustment tools to quickly resolve customer accounts while proactively identifying strategies to reduce risk, limit losses, and encourage long-term account resolutions.
Texas Army National Guard, Austin, TX 2002 to 2009
Human Resources Specialist
With the Texas Army National Guard, supported 200+ staff members in fulfilling organizational requirements and ensuring adherence to policies and procedures. Processed and managed records for business units and individual employees. Provided responsive and knowledgeable human resource management and administrative support to help staff in fulfilling job responsibilities. Assisted incoming personnel with completing documentation and obtaining identification cards. Compiled, updated and maintained personnel records. Tracked and prepared reports on the location of personnel.
Selected Achievement:
- Demonstrated ability to perform effectively in a team-driven environment, collaborate with individuals from diverse backgrounds and consistently fulfill project requirements.
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Previous experience with the United States Marine Corps as a Supply Team Leader and Chief Cook as well as with Balley Health Club as an Assistant Manager.