Job Title: Support Services Supervisor (Female)
Job Title: Support Services Supervisor (Female)
Salary:£24,000 per annum plus on-call allowance.
Hours:Full- time, 35 hours per week plus on-call.
Contract type: Permanent.
Responsible to: One Stop Shop Manager.
Purpose of Job: To supervise IPA’s (IDVA’s) ,group workers ,CYP workers and gateway co-ordinators to provide a high-quality frontline service to women, children and young people experiencing issues of VAWDASV.
Context of Job: Triwriaeth delivers expert, specialist, independent and domestic violence/abuse and other violence services to women and children through a range of delivery mechanisms including: specialist risk and needs assessments, individually tailored support packages, group work and accommodation.
This role is subject to an enhanced DBS check.
Main Duties:
Co-ordinate a multi-faceted team of IPA’s.
Work closely with the One Stop Shop Manager to ensure quality of service at all times.
Provide accurate statistical information as and when required.
Provide regular formal case management and supervision of staff.
Participate in the senior management team’s strategic development.
Ensure all staff members receive an induction and are aware of all policies and procedures.
Supervise and develop student placements.
Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
Ensure that Health & Safety procedures within the One Stop Shop and other premises are maintained.
Review and authorise risk assessments.
Act as the first point of contact for all queries around support issues.
Ensure adequate provision of services for all women, children and young people accessing the service.
Ensure safety, support and recovery plans reflect the needs and wishes of the individuals accessing the support.
To respond to service users complaints.
Adhere to the organisation’s child protection policies and procedures.
Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of clients ensuring the service is accessible to all.
Remain up-to-date and compliant with all organisational procedures, policies and professional codes of conduct and uphold standards of best practice.
Performance and Quality
Monitor and evaluate the quality of work which the team performs.
Produce monthly, quarterly and annual reports to the One Stop Shop Manager and Quality Assurance Officer.
Ensure the service’s database is maintained effectively.
Ensurestaff follow the organisations policies and procedures and monitor this in regular reviews.
Ensure the service’s strict performance indicators are delivered.
To Identify any gaps and make recommendations for improvements
General Responsibilities
All workers have a responsibility to work with colleagues in maintaining service delivery.
Attend meetings as necessary.
To represent Triwriaeth and to promote its ethos; to work in a positive way and to feedback fully to the organisation.
Take responsibility for team rotas, monitor absence, plan and arrange short-term/emergency cover/annual and sick leave.
Contribute to reporting as and when needed.
Participate in the Duty Manager on-call rota.
Undertake training to update skills in line with Triwriaeth Training and Development Policy
To maintain anti-oppressive and anti-discriminatory work practices.
Abide by the organisations confidentiality policy.
To ensure that personal behaviour and that of staff in area of responsibility demonstrates integrity, openness, honesty, is anti-oppressive, non-judgemental, and supports diversity.
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken.
Supervisors will have their own area of responsibility but will be required to provide cover to other teams in the event of annual leave and sickness.
Individual responsibilities include but are not limited to the following:
Duty Team
Ensuring all referrals are contacted within the timeframes agreed in the contract.
Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities.
Liaising with the Multi-Agency Safeguarding Hub (MASH) to ensure adequate IPA cover Monday-Friday.
Ensuring all referrals are completed within the timeframes agreed in the contract.
Accommodation Team
Ensuring all women, children and young people entering emergency accommodation are allocated an IPA to support them through their journey.
To be responsible, along with the IPA team, to ensure planned moves are carried out, with risk and need being centre to all decision-making.
To ensure residents are provided with immediate support and regular 1:1 sessions in line with the contract performance indicators.
To ensure the Intake & Assessment facilities are used, whenever possible, as a temporary accommodation solution.
Community-based Team
To ensure all women, children and young people are allocated an IPA immediately and that proactive attempts are made to engage within the contract timeframes.
To be responsible for IPA’s delivering regular 1:1 and telephone support.
To ensure weekly cover at the SDVC court by a designated IPA and emotional support from their named IPA.
To support the OSS Manager with ensuring adequate group work and training is available.
Working Patterns
The post-holder is expected to work flexibly between 8am-7pm Monday to Sunday. This post will involve working some weekends and bank holidays to ensure cover across the city is maintained.
The duty manager on-call service is delivered 24hrs a day and is staffed on a rota basis.
Triwriaeth Supervisor Job description
22/01/2018 Version #
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Person Specification:
Criteria / Essential / DesirableKnowledge
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on women and children. /
Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse. /
*Understand child protection issues, how to respond effectively to safeguard CYP and the legal responsibilities surrounding these issues. /
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children. /
*Understand the remits and resources of relevant statutory bodies and voluntary agencies. /
*Understand and be committed to equal opportunities and diversity issues in policy and practice. /
Experience
*Working with vulnerable people, including families and/ or children. /
*Managing a caseload /
*Working within a multi-agency and legislative framework. /
*Supervision of staff. /
*Use of robust performance monitoring systems. /
Skills/ Qualifications/ Professional membership
*Have computer literacy skills and experience of working with databases. /
Hold a CAADA/SafeLives IDVA training certificate, or relevant degree, or demonstrable equivalent experience or a vocational qualification. /
*Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. /
*Have strong crisis management skills and the ability to deal with stressful and difficult situations. /
Personal Qualities
Be compassionate and empathetic with your team and service users. /
*Show initiative and be proactive when managing your team and working with external agencies. /
Act with integrity and respect when working with all clients, agencies and individuals. /
*Work flexibly as part of a team. /
Be optimistic about the possibility of personal growth and change. /
*Motivate individuals and agencies to move through courses of action and decision making processes. /
Be available to participate in the on-call service /
Be a driver and have access to a car. /
Speak Welsh. /
*You are required to demonstrate these on your application form. Please provide an example of work you have undertaken where you have demonstrated this skill.
Please contact Harriet Horn for further information
02920 460566.
All applications to be sent to this email address.
Triwriaeth Supervisor Job description
22/01/2018 Version #
Reference Page 1 of 9