Job Title:Programme Service Improvement Advisor (Fixed Term, Full Time)

Job Title:Programme Service Improvement Advisor (Fixed Term, Full Time)


Job Title:Programme Service Improvement Advisor (Fixed term, full time)

School/Department:School of Medicine - Rehabilitation & Ageing

Salary:£37,768 - £46,414 per annum,depending on skills and experience. Salary progression beyond this scale is subject to performance

Job Family and Level: Administrative, Professional and Managerial, Level 5

Contract Status:This post will be offered on a fixed-term contract for a period of six months

Hours of Work:Full-time(36.25 hours per week), but part-time will be considered

Location:Institute of Mental Health, Jubilee Campus

Reporting to:Programme Management Lead

Purpose of the New Role:

The vision for the East Midlands Academic Science Network (EMAHSN) Older People Living with Frailty Programme is to enhance the experience of older people living with frailty in the East Midlands (EM) by supporting East Midlands NHS acute trusts to provide a consistent approach by benchmarking their services and identifying areas of excellence and action plans for quality improvement. The programme will facilitate the incorporation of annual benchmarking in the commissioning intervention schedule for 2016-17 leading to sustainable quality improvement action plans.

Delivery will be through co-ordinated working with partner organisations such as East Midlands Clinical Commissioning Groups, NHS acute trusts, social care and industry partners in the effort to bring about quality improvement in the delivery of care to older people living with frailty.

Role Outline:

To play a leading role in the benchmarking of East Midlands acute trust services, to supervise data collection, establishactions plans for quality improvement; to identify areas of good practice and engage key stakeholders across the region and beyond.

Main Responsibilities / % time per year
1. / Develop and utilise specialist knowledge and experience related to the use of network and improvement models and national and local policy. To lead the planning and development of patient centred quality improvement plans for the 8 East Midlands acute trusts for the delivery of effective high quality care for older people living with frailty.
/ 40%
2. / Lead, manage and maintain credibility with varying strategic clinical commissioning group and networks, NHS acute trusts, social care, industry partnersand other key players fostering a culture of collaboration for the delivery of equitable, high quality care. Act as a ‘honest broker’ reconciling conflicting views and interests. / 10%
3. / Engage and develop collaborations for quality improvement across health communities ensuring widespread multidisciplinary involvement including Operations and Medical Directorates, NHS Improvement Body, doctors, nurses, allied health professionals, clinical scientists and patients and carers in the development of improvement initiatives. / 10%
4. / Work in close collaboration with other Quality Improvement / Network Managers across the strategic clinical networks and with external leads such as the NHS Improvement Body. / 5%
5 / Work with national level bodies ensuring alignment of policy and service transformation for patients. / 5%
6. / Establish and maintain robust and systematic governance arrangements for improvement activitiesand ensure compliance with all confidentiality and government requirements of NHS Trusts. / 5%
7. / Ensure evidence and analytics are secured to support and inform activities and reports and support insight in the use of these to drive quality improvement. / 5%
8. / Promote systematic application of the quality framework tools such as NICE Quality Standards, Best Practice Tariffs etc. / 5%
9. / Uphold organisational policies and principles on the promotion of equality and create an inclusive approach were diversity is valued, everyone can contribute and everyday action promotes equality. / 5%
10. / Lead and engage in the evaluation of the programme. / 5%
11. / Any other duties appropriate to the grade and role. / 5%

Knowledge, Skills, Qualifications & Experience

Essential / Desirable
Qualifications/ Education /
  • Clinical qualification and significant experience as a nurse, physiotherapist or occupational therapist
  • Degree or significant equivalent experience
  • Evidence of post qualifying and continuing professional development
  • Member of relevant professional body.
  • Project Management qualification

Skills/Training /
  • Excellentinterpersonal, communication and presentation skills for delivering key messages to a range of stakeholder both internal and external (including Clinical Commissioning Groups, acute trusts, social care and industry) to the organisation, some at very senior level
  • Excellent negotiation skills
  • Ability to used informed persuasion to influence others
  • Excellent analytical and problem solving skills
  • Proven ability of data collection and interpretation of NHS clinical services
  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to the programme or service delivery
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
  • High degree of initiative, responsibility and self-motivation and a professional pro-active approach to problem solving
  • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
  • Abilities for financial and staff management
  • Proven team working skills and self-motivation
  • Ability to move between details and the bigger picture
  • Ability to demonstrate honesty and integrity and promote organisational values
  • Ability to embrace change, viewing it as an opportunity to learn and develop
  • Proficient knowledge of Microsoft Office with intermediate board skills.

Experience /
  • Significant clinical experience of service improvementand the delivery of delivering care for older people
  • Good experience in developingaction plans and an understanding of Clinical Commissioning Group quality information schedules
  • Proven track record of effective leadership and management of people to deliver organisational goals
  • Proven experience in planning, delivering and evaluating programmes and projects and services
  • Good knowledge of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
  • Good knowledge of the relationship between the Department of Health, the Commissioning Board and individual provider and commissioning organisations
  • Good knowledge of equality legislation and statutory frameworks
  • Evidence of the effective handling sensitive and confidential matters and data
  • Experience in interpreting national and local policy for implementation.

Statutory/Legal /
  • Adherence to NHS information governance as appropriate.
  • It is a condition of this post that satisfactory Enhanced disclosure is obtained from the Disclosure and Barring Service.

Other / Willingness to adopt the Ethos and Principles of the School of Medicine to improve the student experience.

Decision Making

i)taken independently by the role holder

  • Manage own workload
  • Operational issues
  • Liaising and communicating effectively with all internal and external stakeholders
  • Reporting to external stakeholders

ii)taken in collaboration with others

  • Action plans for quality service improvement
  • Trust reports
  • Evaluation of the programme
  • Patient and public involvement
  • Decisions on expenditure

iii)referred to the appropriate line manager (please name) by the role holder

  • Complex issues

Additional Information

Because of the nature of the work for which you are applying, this post is exempted from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Candidates are therefore, not entitled to withhold information about convictions, which for other purposes are “spent” under the provisions of the Act, and in the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action by the University. Any information given will be strictly confidential and will be considered only in relation to an application for positions to which the Order applies.
Division of Rehabilitation and Ageing, School of Medicine
The Division of Rehabilitation & Ageing has an established track record of supporting allied health professionals and early career researchers to become research leaders. Academic and research staff come from a range of research disciplines and publish in both high impact and clinically focused journals and serve on a number of editorial boards for high impact rehabilitation journals. The division has gained national and international recognition as a leading UK centre for stroke rehabilitation in both hospital and community settings, and has a solid track record of obtaining external research funding. The Head of Division is Professor Pip Logan. The former Head of Division, Professor Marion Walker, has an NIHR Senior Investigator award and members of the division currently hold grants totalling over £10 million.
Members of the division serve on national and international strategic advisory boards including NICE, RCP and WHO as well as contributing to clinical and research guidelines. They also serve on national funding bodies such as NIHR HTA, and for charities such as The Stroke Association. A number of high profile personal awards are held within the division including NIHR Senior and Doctoral Fellowships, Fellowships of the College of Occupational Therapists and two Elizabeth Casson Lectureships. Staff are regularly asked to deliver key national lectures for e.g. two Royal' Lectures. In recognition of the contribution of the department to research in occupational therapy, a visit by the patron of the College of Occupational Therapists Her Royal Highness Princess Anne, took place in January 2012. This visit marked 25 years of occupational therapy research within the department and acknowledges the unique contribution which occupational therapists from the University of Nottingham have made to national and international research.
There are currently a number of active research projects on going within the department in occupational therapy and rehabilitation research, led by key researchers in the field. These cover research in intermediate care, service configuration and implementation, upper limb rehabilitation, vocational rehabilitation, outdoor mobility, dopamine and rehabilitation and dressing after stroke.The division has an active research community; there are currently 20 postgraduate research students within the department, monthly seminars, journal clubs, and protocol planning meetings. These are all attended by key researchers from within the division and the wider university.

Appendix 1

The University of Nottingham

The University of Nottingham is a global-leading, research-intensive university with campuses in the UK, Malaysia and China. Our reputation for world-class research has yielded major scientific breakthroughs such as Nobel-winning MRI techniques, drug discovery, food technologies and engineering solutions for future economic, social and cultural progress.

Already ranked among the UK’s elite universities and global polls for research excellence, our reputation for world-class research has been further enhanced with the 2014 results of the Research Excellence Framework (REF).

In addition to scoring highly in quality rankings covering major disciplines in science, engineering, the social sciences, medicine, business and the arts, it is Nottingham’s research power rankings which demonstrate the impressive volume of excellent research which is carried out. We are now ranked 8th in the UK on a measure of ‘research power’ which takes into account both the quality of research and the number of research-active staff who made REF returns, confirming Nottingham’s place in the top tier of the world’s elite higher education institutions.

The main University campus is set beside a lake, in an extensive belt of woodland, parks and playing fields. The 330 acre University Park Campus is the focus of life for more than 32,000 students and houses the majority of the University’s academic schools and many of the central Services. The Jubilee campus is situated 2 miles away from the University Park, and provides extra capacity. The University Medical School is situated next to the University Park. Together with the University Hospital, it forms the Queen’s Medical Centre (QMC).

University of Nottingham Medical School

Nottingham has a strong reputation for both clinical medicine and teaching. As one of the most popular medical schools in the country, it is able to select excellent students and produce and attract good junior doctors.

The School of Medicine was formed following Faculty reconfiguration on August 1st 2013. The new School of Medicine comprises the Divisions of Cancer and Stem Cell Sciences, Child Health, Obstetrics and Gynaecology; Clinical Neuroscience; Epidemiology and Public Health; Primary Care; Psychiatry and Applied Psychology; Rehabilitation and Ageing; Medical Sciences and Graduate Entry Medicine; Respiratory Medicine; Rheumatology, Orthopaedics and Dermatology and the Nottingham Digestive Diseases Centre. The School also hosts the Medical Education Centre, the Centre for Interprofessional Education and Learning, the Clinical Research Facility, the Clinical Skills Centre, NIHR design Service East Midlands, Nottingham Clinical Trials Unit, PRIMIS and Medical Imaging Unit.

The new School of Medicine brings together in one School staff undertaking research for the benefit of the health of patients. It includes all primary care and hospital-based medical and surgical disciplines, principally in the Queen’s Medical Centre and City Hospital Nottingham Campuses, Royal Derby Hospitals NHS Foundation Trust and also at the University’s main campus and at the King’s Meadow and Jubilee Campuses. Most of our School’s Senior Researchers and Teachers are also clinicians who dedicate 50% of their time to patient care within the Nottingham University Hospitals NHS Trust & Royal Derby Hospitals NHS Trust. This close juxtaposition brings cutting-edge clinical care to our patients and clinical relevance to our research and teaching. We are closely integrated with our full time NHS clinical colleagues, many of whom are themselves leaders in research and teaching and who work closely with the University and this increases the mutual benefit from integration between the University and NHS.


Our mission is to improve human health and quality of life locally, nationally and internationally through outstanding education, research and patient care.


  1. Teaching and learning, particularly training tomorrow’s doctors and teaching specialised postgraduates
  2. Research and research training: We will perform and support the highest quality “big” research which impacts on human health and disease
  3. Partnership with the NHS and other healthcare providers
  4. Visibility and profile of the School of Medicine:We will do what we do better, and we will tell others about it

Ethos and principles:

  1. Having people and patients at the heart of all we do: our teaching and learning, our research and our patient care
  2. Contribution within the School ofMedicine and to society beyond our immediate roles; helpfulness and service
  3. Openness and fairness, with particular emphasis on communication (both internal and external) and on equality and diversity among students and staff
  4. Personal and group responsibility for all aspects of our work, within a culture of opportunity and reward

Our research spans 11 major themes, ranging from cancer to vascular medicine.We work closely with industry and the NHS. Our world-leading research ranges from basic and translational science through to clinical trials, epidemiology, and health services research. Our clear theme is improving human health, underpinning a vibrant postgraduate research training programme leading to PhD or DM. Many of our academics are clinicians, using their expertise to provide cutting edge specialised treatment to NHS patients; reflecting our ethos that patients are at the heart of all we do.

In the 2014 Research Excellence Framework the four Units of Assessment included in the School of Medicine were among the six most improved in the whole University since RAE 2008: Over 80% of our research in 2014 was graded as world-leading or internationally excellent. Our research spans 11 major themes and ranges from basic and translational science through to clinical trials, epidemiology, and health services research. We work closely with industry and the NHS. Our research is underpinned by a strong postgraduate research training programme leading to PhD or DM. Our major research themes are in Cancer and Stem Cells; Child Health, Obstetrics & Gynaecology; Clinical Neurosciences; Dermatology;Digestive Diseases; Epidemiology and Public Health; Mental Health; Musculoskeletal physiology and disease; Primary Care; Rehabilitation and Ageing; Respiratory Medicine; andRenal Medicine.

The School of Medicine trains tomorrow’s doctors on a vibrant undergraduate medical course with a unique intercalated BMedSci, as well in a specialised graduate-entry programme built around clinical problem solving. We teach medicine and related disciplines at both undergraduate and postgraduate level. We have a dedicated clinical academic training programme and are committed to training PhD and doctoral research students and to supporting postdoctoral clinicians and scientists in their research.

The School of Medicine holds a Bronze Athena SWAN award in recognition of our commitment to advance the representation of women in science, technology, engineering, medicine and mathematics (STEMM). The award reflects our commitment to promoting equality and diversity. Please see

Professor Tony Avery is Dean of the School of Medicine.

For further information, please see our website


Central within the East Midlands, Nottingham is a vibrant and prosperous city with something to offer everyone. It is one of the UK’s leading retail centres and has a huge variety of restaurants, bars and nightclubs which attract people from all over the UK. Culturally, it has good theatres, an arena which attracts both national and international performers and a range of historical interests relating to subjects such as the lace industry, Lord Byron and DH Lawrence. Nottingham is also known for sport, being the home of Trent Bridge Cricket Ground, Nottingham Forest and Notts County Football Clubs, the National Water Sports Centre and the Nottingham Tennis Centre. There is a good network of roads with easy access to the M1 and the A1, a fast frequent rail service to London and other major cities. Nottingham East Midlands Airport is only eighteen miles away.