Job Title: Harlesden Hub Coordinator Department: Client Services

JOB DESCRIPTION

June 2017

Job title: Harlesden Hub Coordinator Department: Client Services

Team: Crisis Skylight BrentReporting to: Brent Skylight Director

Aim

Ensure the effective running of the Harlesden Hub, ensuring hub activities and outcomes are aligned with Crisis Brent’s place-based programme (Harlesden Working Together)
Oversee and deliver monitoring activities linked with the hub and further develop it as an effective community resource

Dimension

Supervision of partner service delivery at the hub and of hub volunteers where required

Circumstances

35 hours per week
One year fixed term contract
Based in Skylight Brent& Harlesden Library
The role involves working with young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service is required

Salary

£31,556 per year

Organisational chart

Background

The Harlesden Hub is a project led by Brent Council in collaboration with a range of community partners in Harlesden, including Skylight Brent. The community space is offered to local people, groups, organisations and charities to provide support and advice in one of the most deprived neighbourhoods in the country. A core team offers advice on housing, benefits and council tax and local groups and residents are invited to run other community events, classes and activities in the space.

Skylight Brent is supporting the Harlesden Hub as part of its innovative place-shaping programme, Harlesden Working Together, which aims to develop local, community-led solutions to homelessness and deprivation.

Principal accountabilities

Coordinate and support a multi-disciplinary team of providers delivering a range of support, information and advice services and activities at the hub and overseeing all related administration
Be present in the Hub during the two days when it is open
Act as main point of contact for the team, customers and partners, dealing with queries as they arise
Facilitate daily team briefings / debriefs, ensuring the team are aware of key priorities and activities and support sharing of good practice and lessons learnt
Oversee the management of the space and staffing levels including set up and set down
Build and maintain a welcoming and safe hub environment where local residents and community representatives can access support, make new connections and engage in meaningful activities
Coordinate a weekly schedule for the Harlesden Hub and ensure all partners or residents involved in running sessions are adequately briefed on hub arrangements / procedures
Coordinate monitoring and evaluation processes onsite, including (but not only) recording of footfall and completion of evaluation / feedback forms and producing simple reports as required
Support the Council leads and Crisis Brent in organising and developing content for meetings with partners to discussupdates, engagement and future development
Prepare monitoring information to feed into regular meetings between the Library, Brent Council Change Team, Crisis Brent and key partners to monitor the effectiveness of the hub and inform longer-term planning
Plan and carry out communications activities to publicise activities running in the hub
Engage and recruit local members of the community (including young people) to become involved in the hub, supporting initiatives for developing volunteering
Carry out induction processes for new members of the core hub team, including safeguarding, personal safety and operational arrangements
Manage the training programme for the multi-agency hub team
Ensure Hub outcomes and activities are aligned with Crisis Brent’splace-based programme (Harlesden Working Together)
Liaise with the Library Manager to ensure that Health and Safety procedures are adhered to, ensuring any hazards, incidents or damage are reported

Contribution to the team and organisation

Participate in the continual improvement of Skylight Brent
Develop and share good practice with the team and with other Skylight centres
Participate in professional development activities

General accountabilities

Actively encourage and support member involvement within Crisis
Develop and maintain and understanding of Crisis’ work and the needs and circumstances of homeless people
Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act
Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person Specification

Essential

1.Good understanding of community engagement and community development

2. Experience of providing customer service with a commitment to deliver the highest standard of customer care

3.Strong ability to project manage including proactively working to project deadlines and carrying out monitoring and evaluation

4.Robust administrative experience

5.Excellent interpersonal skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals

6. Strong written and verbal communication skills, with the ability to build relationships with a variety of stakeholders

7.Good organisational skills with ability to deal effectively with conflicting priorities in a busy environment

8.Ability to deal with challenging situations with a calm and confident approach in order to reach a positive resolution

9.Ability to work co-operatively as part of a diverse team

10.Good working knowledge of Microsoft Office (Word/Outlook/Excel)

11.Knowledge of and ability to comply with safeguarding procedures

12.Commitment to Crisis’ purpose and values including equality and social inclusion

Desirable

13.Experience of working with statutory agencies

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.