JOB TITLE:Bank Porter/Operations Assistant

JOB DESCRIPTION

RESPONSIBLE TO:Domestic Supervisor

HOURS OF WORK:Bank

LOCATION:LOROS Hospice, Groby Road, Leicester

JOB PURPOSE

Working within the Operations Team providing an effective and efficient portering service and working alongside the Domestic Team in maintaining a high standard of cleanliness at the hospice.

DAILY DUTIES

1.Mortuary

Attends the mortuary ensuring that the correct patient is taken by the Undertakers/Funeral Directors, obtaining signature for receipt of the body. Passes signed requisite forms and paperwork to Medical Secretary received from the Funeral Directors.
Places soiled and used linen into the receptacles provided.

2.Stores

Distributes supply requests to hospice departments, as required.
Assists with weekly hospice supply deliveries.

3.Collections

Collects from the Hospice Ward blood samples or drug requests and takes to Glenfield GeneralHospital (collecting and delivering at the same time internal mail as appropriate).
Collects drugs from Glenfield GeneralHospital (collecting and delivering at the same time internal mail as appropriate).
Collects, when required, rubbish and clinical waste from different areas of hospice and disposes of into appropriate skips/collection bins on site.

4.Checks

Checks oxygen cylinders and replace empty ones from stock as necessary. Provide details to the Facilities Officer of new cylinders required.
Assists in keeping the Hospice site tidy and clear of litter and rubbish.
Keep footpaths clean, roadways and parking areas swept and tidy and external signage.

WEEKLY DUTIES

Sorts, distributes and puts away all supplies and stores received.

Checks the temperature of blood, drug and mortuary fridges and records readings.

OTHER DUTIES

Takes his/her instructions from the Domestic Supervisor.
Assists with the moving of items which require lifting or being taken to another part of the building i.e. Patient beds.
Sets out meeting/seminar rooms with furniture and/or equipment as required.
Ensures appropriate protective clothing provided is worn when undertaking tasks requiring such protection.
Reports immediately to the Operations Manager (or other appropriate member of Senior Staff) any incidents or accidents affecting security or Health & Safety Regulations
Undertakes all tasks in accordance with LOROS’ policies and procedures.
Undertakes such other related duties as may reasonably be required.

GENERAL

All staff is subject to Equal Opportunities Legislation, the Data Protection Act and LOROS Confidentiality Policy.
To carry out and comply with the prevention and control of infection as per LOROS policies and procedures.
All staff is subject to LOROS policies, procedures and conditions of service, with reference to the Health and Safety at Work Act 1974.
Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
Co-operate with their employer as far as is necessary to meet the requirements of the legislation.
All staff should be aware of and aim to contribute to LOROS’ Vision and Mission and also strive to exhibit the Values & Behaviours at all times (see attached document).

The contents of this job description are not exhaustive and may be amended in accordance with the needs of the service after discussion with the post holder whose agreement will not be unreasonably withheld.

Signed…………………………………………………… Date………………………………………

Postholder

Signed………………………………………………… Date ………………………………………..

Line Manager

VISION

(Ourlongtermaspirationforoursociety)

Everyonewithanincurableillnesshastherighttoexcellentcare.Thisshouldvalueandrespecttheiruniquenessandtheirownchoices.Peopleshouldbeenabledtoliveanddiewithdignityandwithappropriateandcompassionatesupportforthemandtheirlovedones.

MISSION

(OurgoalsandactivitiesinworkingtowardsourVision)

LOROSisacharitywhoseaimistoenhancethequalityoflifeofadultpatientswithcancer,progressiveneurologicalconditionsandend-stageorganfailureforwhomcurativetreatmentisnolongerpossible.Patientsaretreatedatthehospiceandinthecommunitybaseduponclinicalneed,regardlessofbackgroundandtheabilitytopay.

LOROSspecialisesinholistic,multidisciplinarycare,focusedonthewholepersonandincludingfamilyandcarers.Thecaregiventakesintoaccountthepatients’physical,psychological,socialandspiritualneedsaswellas their ownchoices.Familymembersaresupportedinadjusting tolossandbereavement.

LOROScontributestotheeducationandtrainingofitsownandotherhealthandsocialcareprofessionalsandofvolunteers.Thecharityisalsocommittedtoresearchinordertoimprovetheunderstandingandpracticeofpalliativecare.

VALUESBEHAVIOURS

(Howwewillstrivetobe)

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PROFESSIONAL

FOCUSED
COLLABORATIVE

COMPASSIONATE
TRUSTED

in ourattitudeand everything wedo

onpatients,familiesandcarers whilst listening,learningandadaptingtotheirdiverseneeds

inworkingtogetherandwithothers

inprovidingcareandrespondingsensitivelytorequestsforsupport

withinourorganisation andbyour community

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KEY FACTS – SEPT 2014

No. of individuals receiving patient care from LOROS pa>2,500

Of whom admitted to Inpatient Ward550

(approx. ½ subsequently discharged)

No. of beds in Inpatient Ward31

Average length of stay (days)12

No. of participants in LOROS educational activities pa2,000

No. of employees320

No. of regular volunteers>1,000

Expenditure on patient care pa £7.5 million

Minimum amount of income to be raised pa£4.5 million

Portion of expenditure covered by NHS1/3rd

Proportion of charity costs directed to care services90%

Cost per hour of running the charity£850

Cost per Bed/Day including “overheads” (85% occupancy)£500

Cost per attendance for Day Therapy£150

Cost of a Community Nurse Specialist visit£100

No. of LOROS shops25

No. of LOROS lottery members22,000

Year LOROS registered as a charity1977

First patient at Groby Road HospiceSept 1985

LOROS is a registered charity and also a company limited by guarantee which is governed by a Board of up to 15 unpaid voluntary Trustees. It is regulated by the Charity Commission, Companies House and the Care Quality Commission.

All money raised is spent locally in Leicester, Leicestershire & Rutland.

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