Mental Health Matters
Job Description
Job Title: Senior Psychological Wellbeing Practitioner
Responsible to: Service Manager
Reporting to: Senior Therapist
Hours of work: The hours of the service are 24/7, and while night work is not envisaged, the post-holder may be required to work during other times
Base: The post-holder will be based in Teesside, but will be expected to provide support for any MHM IAPT service
Function of the post:
Talking Matters is designed to support local people with mild to moderate anxiety and depression. Step 2 provision is high volume and offers low intensity interventions using a range of cognitive behavioural therapy (CBT) based self management interventions.
This post has responsibility for the day to day line management of Psychological Wellbeing Practitioners (including Trainees), and for Step 2 IAPT interventions. Ensure interventions are delivered in line with NICE guidelines, and that relevant Quality Standards and Key Performance Indicators are met.
Responsible for ensuring that PWPs work to optimum operational efficiency, and for continual improvements to the customer experience. Work with Helpline Team Leaders to ensure that processes and procedures between teams are effective, and to provide relevant clinical support for Helpline staff.
Duties to include:
1. Clinical
1.1. Accept referrals via agreed protocols within the service.
1.2. Hold a caseload and deliver evidence-based interventions to clients in one-to-one and group settings
1.3. Assess and support people with common mental health problems in the self management of their recovery.
1.4. Undertake patient-centred interviews which identifies areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
1.5. Make decisions on suitability of new referrals, adhering to the department’s referral protocols, and refer appropriate clients on to the relevant part of the service or to external services.
1.6. Provide a range of information and support for evidence based high volume low- intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
1.7. Educate and involve family members and others in treatment as necessary.
1.8. Adhere to an agreed activity contract relating to the number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible.
1.9. Be familiar with different cultural backgrounds and ages, using interpreters when necessary and be committed to equal opportunities
1.10. Complete all requirements relating to data collection within the service.
1.11. Keep coherent records of all clinical activity in line with service protocols
1.12. Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
1.11 Act as Duty Supervisor on a rota basis to support Assessments and as otherwise required as part of this role
1.12 Work with Helpline, including filling in for Helpline workers when necessary
1.13 Achieve performance targets as required by the service and as discussed with their line manager
1.14 Assess and integrate issues surrounding work and employment into the overall therapy process
2 Leadership/People Management:
2.1 Provide regular one-to-one and group Line Management, and Clinical Supervision to all workers who provide Step 2 interventions within the IAPT service including students
2.2 Support the development of the Step 2 provision within a high pressured environment, including development of telephone and computer-based interventions
2.3 Develop, support and deliver training in innovative practice to Step 2 practitioners, and other workers qualified to act in Low Intensity worker roles
2.4 Monitor and develop group work sessions throughout the service
2.5 Ensure staff receive appraisals and associated training in line with Mental Health Matters Policy
2.6 To manage HR issues within the local service, coordinate with Service Manager and in liaison with Mental Health Matters central office
2.7 To help to develop all systems, services and innovations to support development of all aspects of the service
2.8 To support national AQP functions such as remote workers and liaison with helpline/ assessment service
2.9 Develop the service and provide awareness raising with colleagues from external statutory and non-statutory organisations
2.10 Support the development of links with Primary Care, Secondary Care, GP’s and service users in non-statutory organisations, especially community based social care and services supporting minority groups
3 Professional:
3.1 Ensure the maintenance of standards of practice according to the employer and any regulating body, and keep up to date on new recommendations/guidelines set by the department of health (e.g. IAPT, NHS plan, National Service Framework, National Institute for Clinical Excellence).
3.2 Ensure that client confidentiality is protected at all times.
3.3 Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.
3.4 Ensure clear objectives are identified, discussed and reviewed with senior management on a regular basis as part of continuing professional development.
3.5 Attend clinical/managerial supervision on a regular basis as agreed with Manager.
3.6 Participate in individual performance review and respond to agreed objectives.
3.7 Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.
3.8 Attend relevant conferences / workshops in line with identified professional objectives.
4 General:
4.1 To contribute to the development of best practice within the service.
4.2 To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
4.3 All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
4.4 All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
4.5 It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
4.6 This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.
Job Specific Core Competencies:
· Ability to understand a range of performance data
· Good verbal and written communication skills
· Ability to motivate individuals and teams
· Good organisational skills
All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.
All employees have a responsibility of care for their own and others health and safety.
You are required to make positive efforts to maintain your own personal safety and that of others by taking reasonable care, carrying out requirements of the law and following recognised codes of practice. You are also required to be aware of and comply with Mental Health Matters policies on health and safety, etc.
In the course of your employment with Mental Health Matters you may handle confidential personal information concerning service-user, staff or company intellectual property. You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorised disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realise that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. This confidentiality must continue at all times and this agreement will continue beyond your period of employment with Mental Health Matters.
This job description is not exhaustive and is subject to continuous change, in consultation with the postholder. Please note this job description gives a statement of the general purpose of the job and provides an outline of the duties and responsibilities involved. This does not constitute a contract of employment.
Approved: Date:
Job Title:
Approved: Date:
Job Title:
This section is required for all roles
Core Competencies
These will include being able to demonstrate knowledge of:
How to be non-judgemental
How to promote anti-discriminatory practice
How to maintain confidentiality
How to promote equality and diversity
How to engender empowerment and well-being
How to promote equal opportunities
How to ensure service users are treated with dignity and respect as part of ethical practice
General:
1. To actively promote a positive image of Mental Health Matters.
2. To actively promote mental health issues positively
3. To ensure good communications both within Mental Health Matters and external agencies.
4. To attend all supervision sessions or notified meetings where relevant.
5. To attend all mandatory training sessions.
6. To contribute to the development of best practice within the service.
7. To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
8. All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
9. It is the responsibility of all staff that they do not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties.
10. To promote and implement MHMsEquality Policy in all aspects ofemployment and service delivery.
11. To maintain the confidentiality of all electronically stored personal data in line with the provision of the Data Protection Act.
:
1. To ensure that all authorisation procedures are adhered to in line with Mental Health Matters finance authorisation procedures.
2. To ensure the flow of relevant information to the Finance Department.
Communication & administration:
1. To keep all relevant records and information pertaining to area of responsibility and report information, where necessary your line manager, whilst working within the agreed administration procedures.
2. Ensure that your line manager is fully informed of any issues, which may effect the quality of service provision.
3. To attend all relevant meetings both internally and externally.
4. To provide reports as and when required.
Risk Assessment:
1. Must follow all risk assessments plans
2. Must report any area of risk and/or changes or concerns
3. Must review and update all risk assessments
4. Must carry out risk assessments for your caseload and have these verified/authorised by your line manager.
5. Must liaise with third parties regarding risk and risk assessments.
Guardian 24:
1. You must register with Guardian 24 (G24) and use in every lone working situation
2. You must report immediately any faults, problems or concerns regarding G24 to your line manager.
1
Draft – 14 November 2013
Person Specification
Essential
/ Desirable / Assessment MethodQualification / IAPT psychological wellbeing practitioner qualification with at least 2 years post-qualifying experience / Training in CBT
A related degree, e.g. Psychology with either a Post Graduate Cert/Dip in Mental Health or Equivalent / Application Form
Application Form
Experience /
Evidence of working with people who have experienced a mental health problem
Demonstrates high standards in written communicationAble to write clear reports and letters.
Able to deliver presentations/
group work to high standard
Experience of supervising clinical staff
Experience of working in an AQP/ Payment by Results service / Experience of working in Primary Care Services
Worked in a service where agreed targets in place demonstrating clinical outcomes
Ability to manage own caseload and time
Evidence of working in the local community
Line management experience / Application Form
Application Form / interview presentation
Interview Question
Application Form / interview presentation
Application Form / interview presentation
Application Form
Application Form / interview presentation
Application form/ interview
Application form/
interview
Skills & Competencies /
Ability to evaluate and put in place the effect of training
Computer literate
Excellent verbal and written communication skills, including telephone skills
Able to develop good therapeutic relationships with clients
Ability to develop working relationships throughout the community and develop pathways
Ability to promote the Talking Matters services in creative and effective ways
Good motivational abilities to individuals and teams
Good understanding of performance data, and ability to apply to practice / Received training (either formal of through experience) and carried out risk assessments within scope of practice / Interview
Interview
Interview / application
Application Form / Reference
Interview / reference
Interview / application
Interview / application
Interview / Application
Interview / Application
Knowledge / Demonstrates an understanding of anxiety and depression and how it may present in Primary Care
Sound understanding of the IAPT model and the Stepped Care Model / Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health
Knowledge of medication used in anxiety and depression and other common mental health problems
Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post / Interview question
Interview
Interview
Interview
Application form / Interview
Other Requirements / High level of enthusiasm and
Motivation.
Advanced communication skills
Ability to work within a team and foster good working relationships
Ability to use clinical supervision and personal development positively and effectively
Ability to work under pressure
Regard for others and respect for individual rights of autonomy and confidentiality
Ability to be self reflective, whilst working with service users, in own personal and professional development and in supervision
Ability to work flexibly, innovatively and creatively to maximise business under an AQP model / Car driver with ability and willingness to travel to locations throughout the city
Fluent in languages other than English / Interview
Interview/ reference
Interview/ reference
Application form/ interview/ reference
Interview
Interview
Interview
Interview
Application / Interview
1
Draft – 14 November 2013