JASON M. COURTEMANCHE
617-302-7361
SUMMARY
Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. With an in-depth knowledge and understanding of numerous software packages and operating systems.Excellent communication and presentation capabilities. Natural teacher and ability to simplify complex information so anyone can understand it.
TECHNICAL EXPERTISE:
Windows 2003 / 2008 R2 Servers Windows XP & 7, Linux, OSX
Active Directory Exchange Server 2003/2007
Sassafras (license Manager) Adobe CS6, AutoCAD, Revit, SketchUp
Office 2003/2007/2010 Suite MS Outlook 2007/2010
PROFESSIONAL EXPERIENCE
Coordinator of Education Application and Support · Boston Architectural College, Boston, MA 2012 – Current
Collaboratively with the IT/Media staff to maintain and update all labs based applications as necessary. Manage Application Support Specialist and train Head Computer Assistant (tier II support) staff.
Manage software licensing (20 + applications) and software deployments.
Manage licensing servers, print servers and the render farm.
Provide front line support to students, faculty and staff for hardware and software.
Application Support Specialist · Boston Architectural College, Boston, MA 2007 – 2012
Application Support: 3Ds Max, Adobe Design Premium, ArchiCAD, Artlantis, AutoCAD, Deadline, Maxwell Render, Revit, Rhino, SketchUp.
Training: Computer Assistant, Faculty and staff.
Projects: CoDeR (Computational Design Research Lab) is a self-directed learning space for students, faculty and staff, print cost recovery.
Manage: Print Servers, Key Servers, Lab Imaging, Render Farm, Laser Cutters and CNC Router.
Onsite: Self-service Technician for Xerox printers
Computer Assistant / IT · Boston Architectural College, Boston, MA 2007
Windows XP / Server 2003 administration and support
PC hardware, troubleshooting and repair
Experience using Active Directory and Microsoft Exchange Server
Norton Ghost disk imaging and image creation
Network administration and support
Software and web application support.
Faculty (VS121 Intro. to Design Computing Research) · Boston Architectural College, Boston, MA 2011 – Current
Volunteer: BAC Mentor · Boston Architectural College, Boston, MA 2011 – Current
EDUCATION & TRAINING
Bachelors of Design Studies in Design Computing • Boston Architectural College, Boston, MA
CERTIFICATION
Xerox Phaser 7760 – 7750 NTF SVC Training 2010
Ham Radio Operation Class: Technician & General (KB1SWD) 2009