ATTACHMENT E

IT REQUIREMENTS QUESTIONNAIRE

PART 1- CITIZENS HOSTED SOLUTION /
Question / Response /
Compliance
1 / Server Operating System - Provide a list of all the server operating systems supported. Is Windows Server 2008 R2 Server OS supported?
2 / Desktop Operating System - Provide a list of all the Desktop Operating Systems supported. Is Windows XP SP3 and Windows 7 Enterprise (32/64 bit) OS supported?
3 / Databases - Provide a list of all the databases with which this product is certified to work. Also, provide any limitations with any specific database. Is MS SQL Server 2008 R2 supported?
4 / Web Server - Provide a list of all web servers supported with respective versions. Does the product support Apache HTTP Server 2.2.x or above?
5 / Internet Browsers – Provide a list of internet browsers supported. Is Microsoft IE 7.0 supported?
Architecture
1 / Is user interaction browser based or client based?
2 / What are the desktop software and hardware requirements?
3 / Describe your data archive/backup process.
4 / Estimate how many servers (virtual or physical) are needed to run the software for our book of business? How would these estimates be calculated?
5 / Provide details on calculating data storage needs. How will you determine how much disk storage Citizens will need to provide to support this solution?
6 / Can the product run in a virtualized environment? Provide details on product certification wrt Physical, VM, and Cloud platforms.
7 / Describe the ability and requirements for the product scaling to meet changes in volume over time. (vertically or horizontally)
8 / Explain in detail various infrastructure related quality of service elements. load balancing, high availability, fault tolerance, fail over, session replication, geographic scalability, transaction support, etc.
9 / Describe supported software tools used by existing customers to perform backup, recovery, and disaster recovery.
10 / Describe what NAS and SAN storage platforms are supported (if applicable)
Integration/Migration
1 / Describe the application/service capabilities regarding integration with other systems/products.
Configuration/Customization
1 / Describe what aspects of the product are configurable from within the application or service.
2 / Describe what aspects of the product can be customized (via custom coding) for Citizens (by vendor or Citizens internal).
Maintainability
2 / Describe the technical support model for the product. Include various support options and price points. Include various means available for support; telephone, online manuals, help menu, etc. Include location of support engineers (domestic or overseas).
PART 2- CLOUD BASED SAAS SOLUTION /
Question / Response /
Compliance
1 / Internet Browsers – Provide a list of all internet browsers supported and recommended.
Architecture
1 / Does the solution require a software installation on the desktop?
2 / What are the desktop software and hardware requirements?
3 / Describe data archive/backup process.
4 / Describe the ability and requirements for the product scaling to meet changes in volume over time. (vertically or horizontally)
5 / Explain in detail various infrastructure related quality of service elements: load balancing, high availability, fault tolerance, fail over, session replication, geographic scalability, transaction support, etc.
Integration/Migration
1 / Describe the application/service capabilities regarding integration with other systems/products.
Configuration/Customization
1 / Describe what aspects of the product are configurable from within the application or service.
2 / Describe what aspects of the product can be customized (via custom coding) for Citizens (by vendor or Citizens internal).
Maintainability
1 / Describe the technical support model for the product. Include various support options and price points. Include various means available for support; telephone, online manuals, help menu, etc. Include location of support engineers (domestic or overseas).