INSTRUCTIONS: Please Write Your Name on This Page and Turn It in with Your Scantron When

INSTRUCTIONS: Please Write Your Name on This Page and Turn It in with Your Scantron When

COB 300 C – Quiz 1

Summer 2001

INSTRUCTIONS: Please write your name on this page and turn it in with your Scantron when finished. Only your Scantron form will be graded. Please remember to code your PEOPLESOFT ID on your Scantron form. Good luck.

NAME:______

1. When operations lead time exceeds customer lead time, an appropriate response is to position operations

  1. such that the finished goods inventory policy is produce to stock.
  2. such that the finished goods inventory policy is produce to order.
  3. as a high volume, low variety producer.
  4. as a low volume, low variety producer.
  5. both A and C are correct.

2. At what stage of the product life cycle does operations concentrate on keeping up with demand?

  1. Introduction
  2. Growth
  3. Maturity
  4. Decline
  5. None of the above

3. If a firm’s competitive priority is to achieve rapid delivery a way to achieve this is to:

  1. maintain relatively large inventories of standardized products.
  2. maintain relatively small inventories of customized products.
  3. produce to order.
  4. make more realistic delivery lead-time promises.
  5. None of the above

4. According to the APICS article, Chrysler’s main problem with the new minivan model had to do with:

  1. not understanding what the customer was willing to pay before developing the new product.
  2. incorporating too many luxury items into the new model.
  3. quality and reliability.
  4. component suppliers engaging in price-fixing
  5. both B and C.

5. Decisions that relate to system capacity, geographic location of facilities, arrangement of departments and placement of equipment are referred toas:

  1. system design decisions.
  2. system operation decisions.
  3. short-term decisions.
  4. planning and control decisions.
  5. both B and C.

6. Service providers generally:

  1. experience a higher degree of customer contact than goods producing operations.
  2. have a much higher uniformity of input than do goods producing operations.
  3. can measure quality much easier than goods producing operations.
  4. fail to deliver output that is as uniform as goods producing operations.
  5. Both A and D

7. Which of the following competitive priorities was identified as the new competitive battleground for many industries?

  1. cost
  2. quality
  3. delivery reliability
  4. flexibility
  5. speed

8. Disassembling and analyzing a competitor’s product in order to facilitate ones own design efforts is known as:

  1. robust design.
  2. over-the-wall approach to product design.
  3. design for disassembly.
  4. reverse engineering.
  5. design for remanufacturing.

9. Put the following components of a firm’s strategy in the correct sequential order.

i. operations strategy ii. business strategy iii. competitive priorities iv. corporate mission

  1. iii, iv, ii, i
  2. iv, ii, i, iii
  3. iv, iii, ii, i
  4. iv, ii, iii, i
  5. iv, i, ii, iii
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