IIR Pharmaceutical Key Account Manager

IIR Pharmaceutical Key Account Manager


Delegate Relations Co-ordinator (Customer Services)

Reports to: Head of Customer Services

Location: 29 Bressenden Place, Victoria, London SW1E 5DR


The Role

The Delegate Liaison Co-ordinator main priority is to deliver excellent customer service. They will work as part of a small team dealing with all aspects of the Delegates’ participation at the events. The key tasks in this role are:-

-Dealing with all aspects of delegate bookings including registration, payments, email confirmations, accurate data entry on the ICBI Registration system, customer enquiries & handling complaints etc. All registrations received must be entered on the ICBI Registration system (SAP) on a daily basis.

-Answering telephone enquiries and dealing with telephone registrations.

-Hitting key data input targets (e.g. email addresses, fax numbers, department names etc) during the registration process to ensure the delegate database is accurate and up-to-date.

-To ensure that all new events are loaded correctly on to ICBI Registration system, SAP and updated as required.

-Formulation of ‘Delegate Confirmation’ letters (including information such as registration times, hotel booking forms and details of social events taking place) for all assigned conferences.

-Liaison with internal departments (e.g. Sponsorship & Exhibitions, Credit Control, Marketing, Production, Telesales) when required.

-General administration duties such as invoicing, filing, etc.

-Assisting with preparation of conference kit – badges, stationary boxes, authority forms, ‘walk-in’ folders, roundtables signs and sign-up forms.

-Stationary – to ensure that office is fully stocked and that all stationary requirements are prepared for all events. This also includes ordering items such as badge holders, business cards and headed paper from various suppliers.

-Weekly Figures – to ensure that these are sent in a timely manner to Head Office and Internal Management.

-Research of additional information for event websites – (e.g. alternative hotels, how to get there…)

-Occasional on-site assistance at events (which may involve foreign travel)

The Company

At Informa Plc, anything is possible. We are a leading Media organization with activities spanning Publishing, events and Performance Improvement across a number of specialist market sectors. A FTSE250 company with offices in 40+ countries and over 9,000 high calibre people worldwide, we can offer ambitious people like you everything you need to succeed.


-Prior customer service experience would be very advantageous

-Extremely organised – time management skills are vital

-100% accurate, meticulous – very good on detail

-Polite, personable & professional – likes dealing with people via the telephone and face-to-face

-Ability to work under pressure and enjoys a very busy working environment

-Able to multi-task

-Hardworking & diligent

-Proven ability to use initiative when required and to go ‘above and beyond’ in order to deliver excellent customer service.

Interested applicants should send their CV and covering letter (including salary expectation) to Leonie Sheridan (Head of Customer Services) or for further details on the position please contact Leonie on +44 (20) 701 77232

Candidates must be eligible to work in the UK.

Deadline for all applications is 8th February 2011

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