Frequently Asked Question on the Error Log Review
McGraw-Hill Bulk User Import
Frequently Asked Question on the Error Log Review
Your file will be picked up in our automated process each night. Our process will place an error log in the "out" folder of your assigned SFTP location. This error log will need to be reviewed by the customer and corrections will need to be made on the following day's upload.
Error – This header row column is invalid
Description –This error is caused when the header row values have been changed or removed
ResponsibleParty – District
Error – Email() is already in use
Description – This error is caused when there exists a connectED account already created with the same e-mail. This is usually do to a user self-registering
ResponsibleParty –McGraw-Hill Digital Solutions (please work with your integration contact)
Error – Associate School: No school found for school Info[12345, SCHOOL NAME]
Description – This error occurs when the school name and/or zip code as entered in the BUIP file does not match the school name in ConnectED
ResponsibleParty –District
Error – First name(J) is invalid
Description – This error is caused by an invalid value for the "FIRST_NAME" column, but can also occur in other columns when an invalid value is entered.
ResponsibleParty –District
Error – A value is required
Description – This error is caused when there is a cell in the file that requires a value, but does not have one. This can range from first or last names, emails, passwords, usernames etc.
ResponsibleParty –District
Error – Insufficient Seats for master code(ABCD-1234-EFGH-5678), only (X) students can redeem this content
Description – This error occurs when all seats for the listed master code have been assigned.
ResponsibleParty – McGraw-Hill Sales Representative
Error – User NO.NAME1 is associated to multiple connected users (Student)
Description – This error is caused when multiple accounts on ConnectED have the same "Student ID" value.
ResponsibleParty – McGraw Hill Digital Solutions (please work with your integration contact)
Error – Add Students To Class: The class: [xxxxxxxxxxxxx] does not exist
Description – This is typically a cascading error caused when the referenced TEACHER row has an error. It can also be caused when the class name or class grade in the student row does not match the class name or class grade in the associated teacher row.
ResponsibleParty –District