[FOR Center ADMINistrators IN Response to News stories REGARDING Abuse]
**Template letter to be tailored for family members on center letterhead**
Dear Family Member:
You may have read or heard about cases of abuse in nursing centers [OR ASSISTED LIVING COMMUNITIES] in national or local news outlets recently. I want to write to you today to reassure you that the safety of your loved one and all of the residents at [NAME OF NURSING CENTER OR ASSISTED LIVING COMMUNITY] is our number one priority.
First and foremost, I want you to know that I share your belief that it is despicable that anyone would prey on the elderly and most vulnerable in our community. Any person who commits these heinous acts should be penalized to the fullest extent of the law.
To help ensure the safety and security of each and every person in our care, [NAME OF NURSING CENTER OR ASSISTED LIVING COMMUNITY] uses the most rigorous hiring practices possible, including [mention background checks here if appropriate or any other screening tools used]. We know that the safety and security of patients, residents, and families begin with recruiting staff of the highest integrity.
[OPTIONAL PARAGRAPH TO ADD DEPENDING ON CENTER PROCEDURES]: In addition to our hiring procedures, we have mandatory staff training programs that address many topics, including preventing abuse, how to recognize potential abuse and to whom within our facility they report the suspicion of abuse. From in-service trainings to continuing education courses, we make a priority of ensuring our staff are well-trained to provide quality care for our residents.
You trust us to provide quality care for your loved one. Each day, we do everything we can to fulfill that promise. We are dedicated to providing outstanding care and service for you and your family.
Please don’t hesitate to contact me directly if you have any questions or concerns. Feel free to call or stop by any time.
Sincerely,
Name
Title
Phone Number