Expectations Students Have of an Online Course

Availability

I can access my online course 24/7.
My instructor’s name and email are provided.
Office hours are posted with a phone number so I can directly contact my instructor.
When I take an exam or quiz, results and feedback are returned immediately upon submission.
Assignment feedback is returned in a timely fashion so that it helps with future coursework.

Professionalism

I feel welcome in my class and am always treated with respect.
The writing style is professional. Course content is well-thought out, accurate and up to date.
Course content is engaging. I see how it relates to the workplace. It shows how I can get ahead.
The course allows me to take responsibility for my own learning. It takes into consideration that not everyone learns the same way.

Guidance

A course outline is provided. The objectives of learning outcomes and activities are clearly defined. I understand how these connect to my career objectives, goals, and the challenges I will face.
A course calendar is provided with due dates for assignments, exams, labs, workshops, and special events.
Estimates are provided of anticipated time to complete readings, activities, and assignments.
I am able to pace myself without becoming bored or overwhelmed on any given week.
Expectations for course assignments are clear (rubrics).
Tips and hints are provided to help me not only in this course, but in my profession.
Written feedback, not just grades, is provided for assignments.

Experience

The course has a friendly atmosphere and a sense of community.
I have opportunities for interaction with my instructor and peers.
Course content is current. It reflects core concepts in real world settings.
Content is supplemented with current external resources: articles, websites, videos, etc.
The expertise of the subject matter expertand instructor are obvious through course content, interactions in the discussion forum, grading feedback, and general announcements.

Technological Aptitude

The course does not solely rely on formulaic, text-based readings.
The subject matter expert has taken full advantage of reliable, carefully selected technologies and professionally produced multi-media resources. These elements directly support and enhance my learning experience without overwhelming me with technology.
The course is easy to navigate. Navigation tips are provided and technical help is close at hand.
Opportunities are available for synchronous communication: live chat, live video sessions, etc.

References

Bork, R. H. (2011). Instructor and student expectations of online courses. Retrieved November 25, 2014 from

Ely, S. (2011). Five Expectations Students Should Have of an Online Instructor. Retrieved November 25, 2014 from

Littlefield, J. (2014). What makes a good online course? Retrieved November 25, 2014 from