Employer EAP Communication Toolkit
Employer EAP Communication Toolkit
EAP sample email and letter for employees for Telephonic EAP Services
Subject: Your 2014 Employee Assistance Program benefits
Sometimeslife can be challenging –from choosing the right child care to managing stress to achieving goals – making it difficult to feel your best at home or work.Now you, or someone in your family,can get helpthrough <ABC Company’s> Employee Assistance Program (EAP) from Blue Cross and Blue Shield of North Carolina.
A wealth of resources isavailable twenty-four hours a day, seven days a week.
One telephone call connects you to licensed and certified counselors who can help address your questions and concerns, determine appropriate resources and assist you in taking the next steps. Or you can visit the award-winning EAP website for instant access to support and educational information.
It’s completely confidential and there’s no additional cost to you.
Call anytime, toll-free1-855-332-3399 (1-800-832-9559 for the hearing impaired),or go online at bcbsnc.com/callEAP.
Get support for:
+Financial matters
+Marriage and relationship issues
+Child care and elder care services
+Work-related issues
+Substance abuse
+Legal concerns
+Mental health
+Stress
For more information about the Employee Assistance Program, call <contact name and number>.
LETTER
<Date>
Dear employee:
We know that, at times, life’s challenges may make it difficult for you to feel your best at home and at work. When you – or ahouseholdfamily member – need help, you can turn to<ABC Company’s> Employee Assistance Program (EAP) from Blue Cross and Blue Shield of North Carolina (BCBSNC).
What is an EAP?
OurEmployee Assistance Program provides a place to turn for support any time of day or night, 365 days a year. Help is available for many types of concerns, including stress, marriage and relationship, legal, childcare/elder care, parenting, financial, depression, substance abuse and more.
How does it work?
Simply call the toll-free number 1-855-332-3399 (1-800-832-9559 for the hearing impaired) at your convenience. No appointment is necessary. The service is completely confidential and offered at no additional cost to you. Licensed and certified counselors are available to listen to your concerns, determine appropriate resources, and assist you in taking the next steps. (You also may choose to see a counselor in person.) You’ll receive the professional counseling, referral and follow-up services you need to help you resolve your concerns. Sometimes you may have more than one issue that’s bothering you. Rest assured that these trained counselors can provide you with support that can help.
If you need medical help
For BCBSNC members, should your situation be medical in nature, your EAPcounselor can directly transfer your call to HealthLineBlueSM, the BCBSNC 24/7hotline staffed by registered nurses. These specially trainednurses are available to answer any questions you mayhave about any health symptoms you’re experiencing and refer you to appropriate care.
Online support anytime
At bcbsnc.com/callEAP, you have instant access to a wealth of resources and educational information online. It’s also accessible through your mobile device and is chock-full of articles on health and life concerns.
We hope that you find this service valuable and helpful. In the meantime, should you have any questions or need more information about the Employee Assistance Program, call <contact name and number>.
Sincerely,
<ABC Company>
P.S. Remember, help is just a call or a click away at 1-855-332-3399 (1-800-832-9559 for the hearing impaired) or bcbsnc.com/callEAP.