MICHAEL R. WELLMAN Page XXX of 5
MICHAEL R. WELLMAN
P.O. Box 65175, Port Ludlow, WA 98365
415-259-7233
Summary
· 20+ years of project management, program management, portfolio management, business analysis, and process improvement experience:
· Planned and managed many enterprise projects from inception through deployment and post-implementation
· Managed Business Analysis, Systems Analysis, Software and Hardware Architecture, Software Development, Documentation and Training Development
· Managed contract and vendor resources for application development and infrastructure implementations
· Matrix managed many global, cross-organizational/cross-functional teams
· Managed projects using SharePoint sites and folders for artifact management, approval history (i.e., for project scope, change management, risk mitigation, Go/No Go decisions), and project team collaboration; included use of SharePoint Admin functions
· Managed and project managed software design and development, QA, and ongoing support using tools such as Rational Suite, Remedy, TestDirector, QualityCenter, JIRA, Visual Studio Team Foundation(VSTF)/Team Foundation Server (TFS)
· Managed deployment of ERP, eCommerce, Supply Chain, other industry specific software solutions
· Professional services management of Cisco’s data center upgrade (large parallel processor mainframes/EMC arrays) supporting Oracle Finance and Order Entry systems
· Planned and managed provisioning of network servers, server migrations, enterprise data center build outs and consolidations
· Project managed onshore/near-shore/offshore Development and QA/SIT/UAT teams
· Stepped into existing at-risk projects and brought them to successful conclusion.
Specifics
· Managed executive/senior management expectations in the Software Development, Professional Services, Healthcare, Bank/Mortgage, Telecom, Building Construction, and Public Sector industries.
· Managed all end-to-end processes and resources, including user/technical documentation and training, for a mortgage company’s web front-end development integrated with Empower mainframe backend, a $17M Program portfolio
· Managed project scope/business requirements, business and IT analysis, architecture/system engineering for:
· Rapid prototyping/proof of concept (POC) development
· Data warehouse/database (Oracle/SQL Server)
· Data security (SQL Server/Active Directory and Oracle/Kerberos)
· Network security (.NET/IIS)
· Managed one-third of a telecom’s $50M+ enterprise Supply Chain portfolio, including software development and network deployment
· Project managed QA/SIT/UAT for retail bank eCommerce/home mortgage integration in the bank’s $5M+ software portfolios
· Managed enterprise level project management using Waterfall (all SDLC phases) and Agile/Scrum
· Managed development of a cross-functional multi-site support plan for Microsoft’s global launch and rollout of Dynamics AX
· Managed projects related to enterprise software such as Empower, Dynamics (CRM, GP), IBM Maximo, Salesforce.com analysis
· Deployment management of applications across enterprises, including Internet Explorer 8 to 2600 desktops
· Managed full lifecycle provisioning and moves of end-to-end and distributed networks, servers/server farms, and data centers
· Deployment management of Quality Center upgrade from v9.2 to v11.0 to 200+ desktops
· Developed RFP’s, RFP/bid responses, SOW’s and hardware/software contracts; ensured NDA’s were in place as needed
· Managed data center/network infrastructure consolidations/moves
· Managed global software staff consolidation to single site support for 100+ applications in 7 data centers
· Managed rollout of a server-based corporate enterprise messaging system w/40,000+ users
· Managed deployment of virus management and other software upgrades to 1,400+ enterprise (LAN/WAN) network servers
· Managed construction and server consolidation for a 250,000 square foot distribution center into a new climate-controlled server/mini-data center with new raised floor system, HVAC, cabling, etc.
· Managed remodeling of 30,000 square feet of Light Manufacturing into raised floor, cabled office space
Experience
Fidelity National Financial / Black Knight Financial Services (formerly Loan Processing Services) August 2013 to Present
Senior Project Manager – Professional Services
· Project managed cross-functional team (our business consultants and developers, multiple vendor resources, and client’s Business
and IT resources) during late stage change management/requirements definition, system design, application development, change
management, quality assurance testing, defect triage/root cause analysis and resolution, system integration testing and user
acceptance; also included mentoring a team of Business Consultants.
· Managed onsite client team interface and account issues, traveling two weeks per month to the client's East Coast offices.
· Managed both FTE and Contract employees' time reporting approvals, approved project activity for client billing, developed
weekly project status for internal senior management review, developed resource (personnel headcounts) and budget forecasts.
Regence/Cambia Health Solutions - BlueCross BlueShield of Oregon May 2013 to August 2013
Consultant, Senior Project Manager, PMO (Contract)
· Project managed integration of cross-functional teams (vendors, client Business SME and IT) for several inflight projects pre-
positioning for implementation of the Oregon Exchanges; included multiple Agile teams during application development, quality
assurance testing, and user acceptance.
· Project managed early stages of a program for LifeMap, a subsidiary of Cambia, developing the project timeline and obtaining
product quotes for transaction based services supporting various medical and dental plans.
USAA Bank Infrastructure / Operational Excellence September 2012 to May 2013
Consultant, Senior Business Project Manager, PMO (Contract)
· Project managed cross-functional teams (vendors, client Business and IT) during requirements definition, system design, multiple Agile teams for application development, quality assurance testing, user acceptance, implementation, production validation.
· Eliminated .com, mobile and IVR references to a bankrupt servicer of USAA originated loans, redirecting USAA members to new mortgage servicers; implemented as planned per the bankruptcy court ordered February 1, 2013 mandate.
· Managed network and software requirements to transition a legacy mailed paper survey to an automated electronic survey, w/notifications emailed to USAA Members containing links to the surveys hosted by a 3rd party vendor service; results are transmitted back to USAA and a partner company for reporting/analysis; implemented as planned on February 25, 2013.
· Reduced USAA enterprise losses by changing existing method for assessing how risk is factored into applied mortgage fees in Fidelity UniFi; coordinated Legal and Compliance department review; the result allows USAA to appropriately charge these fees without risking adverse Fed findings and penalties; phase 1 implemented as planned on March 23, 2013, and phase 2 implemented as planned on May 18, 2013.
Wells Fargo Home Mortgage March 2011 to September 2012
Consultant, Senior Project Manager, PMO (Contract)
· Project managed up to 10 concurrent projects following stringent process, artifact, and tollgate guidelines based on PMBOK protocols, making extensive use of SharePoint for artifact management/approval documentation and project team collaboration
· Managed full SDLC for government mandates requiring modifications to LPS and various other apps in the mortgage portfolio
· Managed Agile development, QA, UAT and migration of several hundred SQL Server jobs from DTS to SSIS
· Managed development of the plan to transition enterprise server farm (including sizing, software requirements, migration to the expanded server farm, etc.) from SQL Server 2005 to SQL Server 2008
· Deployment management of IE8 to 2600 desktops in the AD-ENT domain
· Deployment management of Quality Center v9.2 to v11.0 to 200 desktops in the AD-ENT domain
· Extracting/providing loans to Wells' outside counsel for a third party law firm's litigation discovery.
Dex One (Ramp Group) October 2010 to December 2010
Consultant, Senior Project Manager/Functional Analyst (Contract)
· Managed Discovery, Research, Analysis, and Information Architecture & Visual Design proposal
· Planned/conducted/analyzed results of interviews/questionnaires submitted by client's key business users/eCommerce customers
· Collaborated w/heuristics team evaluating survey result/development of proposed new UI/UX designs.
Microsoft (Ramp Group) June 2010 to October 2010
Consultant, Senior Program Manager/Functional Analyst (Contract)
· Conducted JAD sessions with Business users to formalize and prioritize CRM requirements
· Worked with engineering team to develop info architecture including wireframes and UI design taxonomy
· Designed Access database entities/corresponding templates enabling Microsoft to migrate to CRM2011.
Amdocs March 2010 to June 2010
Senior Program Manager, PMO
· Managed Business Intelligence reporting: Actual to Budget Financials, JIRA/Salesforce.com trouble ticket analysis
· Managed multiple RFP bid response hardware/software/manpower resource estimates in support of the company's marketing and sales organization's custom software solution delivery proposals in Europe.
· Managed workstreams that included Agile development teams during rapid ramp-up of Agile across the enterprise.
Microsoft December 2009 to March 2010
Consultant, Senior Program Release Manager (Contract)
· Managed Agile project team: solution delivery manager, onshore/offshore web dev/QA test teams for a Dynamics CRM project
· Performed business analysis, wrote technical requirements document from existing business requirements document (BRD)
· Developed project work plans, managed project schedule status, and performed CRM data mapping gap analysis
· Designed new UI/UX for the solution and managed the related development and testing
· Project Managed deployment of hot fix release using MS VSTF and custom software enhancements.
Port of Tacoma February 2009 to April 2009
Consultant, Integration Planning Manager (Contract)
· Managed Microsoft CRM/GP/Maximo Integration Rollout implementation project team
· Managed planning for Microsoft Dynamics CRM integration with Dynamics GP/WennSoft using
· Scribe (BizTalk alternative) and eConnect for prototype/POC
· Collaborated on development of client's IMS Integration Functional/Technical Requirements for CRM
· Maintained all project artifacts using SharePoint sites/folders.
Lease Crutcher Lewis December 2007 to November 2008
Consultant, Senior Project/Release Manager (Contract)
· Project managed engineering/custom .NET software development and provisioning of a networked SQL Server solution
· Used Agile/Scrum methodology w/daily on-camera stand-ups to plan, manage work of near-shore team (Buenos Aires, Argentina).
· Windows Server 2005 web services solution included features such as:
· Security front-end module integrated with Active Directory that supported single sign-on
· Integrated Outlook/Exchange Server 2007 email generation
· Integrated image management, dynamically interfaced to SharePoint Server (MOSS 2007 Enterprise)
· Designed secure distributed, fault-tolerant SQL Server network/database hierarchy using SQL Replication
· Developed step-by-step user guide
· Provided hands-on training to early adopters using the train-the-trainers concept.
Washington Mutual August 2005 to October 2007
Consultant, Senior Project Manager (Contract)
· Managed a $5M portfolio of mortgage applications, including project management of enterprise-level IT software development and integration testing, and certification of eCommerce applications and mainframe backend mortgage origination processes
· Used SharePoint sites/folders to maintain project documents
· Included custom web applications, HP-UX/Citrix MetaFrame, and associated secure BDN network
· Managed all end-to-end testing (triage, QA, SIT, UAT) w/onshore/offshore testing/software resources.
Microsoft March 2005 to June 2005
Consultant, Senior Program Manager (Contract)
· Project managed a global Microsoft team for the SMS&P/MBS Group's Run/Support organization
· Planned deployment/ongoing regional support process for the global product launch of Dynamics AX
· Conducted cross-group team meetings, design planning/review sessions across several global time zones
· Team composition: Microsoft's Program Management, Product Management, Pricing and Licensing, Regional Operations Centers' Microsoft Business Solutions, Volume Licensing, Credit, Collections.
GreenPoint Mortgage January 2001 to May 2003
Director Application Development and Support / Manager, Project Management Office
· Managed the $17M Loan Origination portfolio budget and PMO, matrix managed a team of 150+ onshore/offshore web development (.NET/C#) and QA resources, including third party development of eCommerce applications that integrated with the Empower loan origination system being implemented at the same time
· Chaired cross-functional senior steering committee and executive stakeholder sessions
· Managed customer expectations by ensuring focus was maintained on project by senior mgmt.
· Provided oversight for the move of an EMC array in conjunction with a large network server migration and data center move to new corporate headquarters, including provisioning for a hot backup/failover option during the weekend move
· Managed a staff of project managers during an enterprise process improvement effort; mentored the team throughout the PMP certification process.
MarketTools March 2000 to January 2001
Senior Program Director, Operations
· Managed product portfolio development status sessions of the senior Operations team
· Planned and project managed the move/consolidation of company assets of Corporate/Marketing, Development and Client Services offices from three buildings to a new 10,000 square foot facility, including server migration to a new server farm/data center.
Sequent Computer Systems / IBM Global Business Services August 1999 to March 2000
Customer Management Consultant, Professional Services Group
· Managed a professional services engagement at Cisco's Santa Clara, CA data center; this included:
· IBM/Sequent NUMA-Q parallel processor mainframes (Dynix Unix)/EMC/SAN upgrade integration.
· Secure dynamic failover network design supporting Cisco's Oracle Financials and Order Entry systems.
· Managed development of a large RFQ for Williams-Sonoma, and presented the resulting document highlights to the prospective
client.
GTE / Verizon November 1982 to May 1999
Senior Management positions (IT and Business Operations)
· Managed a supply chain portfolio, including project management of enterprise supply chain component development, custom add-ons, and implementation
· Project managed customer service order entry req's, design, development, facility implementation requirements
· Managed selection and implementation of corporate enterprise email system for 40,000+ users
· Key member of corporate executive team developing transition strategy for data center consolidations during the post-acquisition phase of a corporate merger.
· Managed server life-cycle provisioning, including deployment of virus management and other software upgrades, to 1,400+ enterprise (LAN/WAN) network servers
· Project managed the construction and server consolidation for a 250,000 square foot distribution center into a new climate-controlled server, mini-data center with new raised floor system; project included remodeling an adjacent +/-30,000 square feet of Light Manufacturing into new raised floor space and all associated cabling and air conditioning
· Project managed Customer Service Order requirements, design, development, and physical implementation requirements (specs new cabling, hardware installation, support equipment, etc.) throughout many retail offices.
The Queen’s Medical Center (Honolulu, Hawaii) November 1980 to May 1982
Manager, Systems Development
· Managed a team of systems analysts and mainframe programmers during design and development of a touchscreen application for meds to be disbursed at the hospital’s floor nursing stations.
· Participated in departmental strategic and tactical planning functions, including forecasting the ongoing data center and network infrastructure requirements.
Education
Santa Barbara CC / Santa Monica College / Los Angeles Pierce College
Business Major
Additional Information
Other Courses and Trainings:
· IT related extension courses; continuing education includes ongoing technical courses and IT related seminars, University of Hawaii
· PMP certification training
· Prince2 certification training
· Agile Project Management - USAA