UMR

Care Management

PO Box 8042

Wausau WI 54402-8042

ADDRESSEE’S NAME
TITLE
COMPANY NAME
STREET ADDRESS
CITY STATE ZIP CODE / September 29, 2018

Dear Addressee,

Living healthier lives begins with each of us.

UMR, in partnership with[Company Name], is committed to providing information and resources dedicated to helping people live healthier lives. Living healthier includes both your physical and emotional well-being.

This decade is one of the most challenging in recent American history. According to the Gallup-Healthways Well-Being Index, at the end of 2008, 58 percent of Americans reported struggling in their lives. That was an increase of more than 22 million Americans who reported struggling earlier the same year.

Support is available.

  • We have enclosed a brief, confidential health survey we invite you to complete and return in the
    postage-paid envelope.
  • Our goal is to provide education and assistance to you or your family members, if needed. Based on your responses in the survey, you may receive educational materials in the mail and/or a phone call from a program representative. If you receive a call, you’ll have an opportunity to talk confidentially with an RN health coach who can answer your questions, address your concerns and work with you to develop a plan to help you reach your health goals.

This is an employer-sponsored benefit, and there’s no cost to participate. Be assured, your personal health information is kept confidential, according to the law, and[Company Name] can’t receive your individual health information.

If you have any questions, please contact a care management representative at[1-XXX-XXX-XXXX], or visit us on the Web at umr.com.

In good health,

UMR Care Management

If you or someone you know is in crisis now, seek help immediately!

Call 1-800-273-TALK (8255) to reach a 24-hour crisis center, or dial 911 for immediate assistance.

Company Name

ADDRESSEE’S NAME
STREET ADDRESS
CITY STATE ZIP CODE

UMR Care Management

Privacy Policy

  1. UMR Privacy Policy for Plan Members
  • Personally identifiable health information is used solely for the Care Management Program and claims administration.
  • Nurse case managers and administrative support personnel see information on a strict “need to know” basis.
  • UMR’s Legal Department guides and monitors compliance with all applicable laws and regulations.
  • Clinicians are bound by the privacy regulations of their respective licensing boards.
  • Breach of confidentiality leads to sanctions including loss of employment.
  • UMR’s corporate policy is that no information including health information is sold to any third parties.
  1. Member Participation in the Care Management Program
  • UMR identifies members with selected chronic conditions through the analysis of claims, pre-certification activity or program surveys.
  • Members with selected chronic condition(s) are automatically enrolled in the corresponding Care Management Program.
  • Please notify UMR in writing (including your printed name and ID number) if enrollment in the Care Management Program is not desired. Mail your request to UMR, PO Box 8042, Wausau, WI54402-8042.
  • This program is operated in accordance with current medical privacy standards established by applicable federal and state law.

If you have any security or privacy concerns about any part of the UMR Care Management Program, contact a UMR representative at[1-XXX-XXX-XXXX].