Penwith Pathways to Employment

Cornwall Neighbourhoods for Change

JOB DESCRIPTION

JOB TITLE:CHANGE COACH MANAGER

This position is funded by the european social fund

SALARY/GRADE: £24,000 - £28,000

HOURS:37.5 per week

PLACE OF WORK:st austell

RESPONSIBLE TO:OPERATIONS DIRECTOR

EMPLOYER:CORNWALL NEIGHBOURHOODS FOR CHANGE

CONTRACT DURATION:FIXED TERM until November 2019

(Continuation subject to further funding)

Summary of post

This role will manage our ‘Swap Shop’ Hub in St Austell and will co-ordinate CN4C’s delivery of BBO Positive People programme. As Centre Manger you will have oversight of all aspects of the facility and manage the staff who run it. As programme lead you will be responsible for engaging eligible individuals, provide an initial assessment and manage the journey of the participant through the Programme, involving that person at every stage and utilising other resources as necessary.

The post holder will be a robust and confident professional, experienced in managing competing demands. You will enjoy working with and be able to communicate with a very broad range of people. You will lead your team in maintaining a culture of inclusivity and high quality and safe environment for all Centre Users. You will possess excellent administrative and organisation skills, excellent knowledge of business management and preferably hold an adult teaching or advice and guidance qualification.

Key responsibilities

This critical post will work holistically with participants at the centre of local provision, with providers and services around them, to ensure a personalised programme for each individual and ensuring appropriate progression is achieved.

Main Tasks

Centre Manager

Responsible for the overall management of the premises and its assets
To maintain a healthy and safe environment for all, carrying out and annual H&S audit and creating an action plan
To manage a team of support staff and associated contracts and to ensure that they are working efficiently and effectively
Oversight of lease documentation for the premises and manage the timely renewal of the said leases
Oversight of premises asset register
Responsible for maintaining and renewing insurance and administering any claim
Management of The Centre income and expenditure budget
Lead marketing of Swap Shop Hub services, ensuring that the corporate image is further developed and maintained

Change Coach

To engage with participant and keep engaged on programme
To ensure the participant is eligible and appropriate for the programme.
To undertake and maintain an agreed training package as and when appropriate i.e.
Safeguarding and domestic abuse, substance misuse, mental ill health etc
To provide quality IAG and support services to the participant
To assess individuals’ current position/skills/needs against an agreed impact measurement tool that is both best for the individual and evidences the programme outcomes.
To develop action plans, agree interventions and milestones to achieve project outcomes.
To help participant with claims, travel, childcare etc
To 'procure' the activity to be delivered from a range of providers
To maintain support during delivery to ensure participant is on programme/engaged
To carry out regular (monthly) reviews
To ensure that participant progress forms are up to date and accurate.
To ensure that the participant is progressing towards outcomes and/or results
To maintain knowledge of provision available through the partnership
To have knowledge of and liaise with relevant agencies and provision i.e. TfF, mainstream SFA, Headstart etc
Support participant to complete all record/paperwork
Support participant into employment/volunteering/training and post progression support.
To attend project meetings and share best practice

Carry out exit interview with participants
Undertake other duties, commensurate with the grade, in relation to a post of this nature.

Must work flexible hours including evenings and weekends.

Whilst the job description covers the main duties and responsibilities of the post, it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties specified by their Line Manager. Appropriate training will be provided where necessary.

Cornwall Neighbourhoods for Change

PERSON SPECIFICATION

ATTRIBUTES /

ESSENTIAL

/ Desirable
Knowledge /

Understanding how to overcome the barriers for people from disadvantaged communities and for people facing multiple and complex needs
Processes and systems of business management
An understanding of the need for confidentiality and equal opportunities
An understanding of the European Funding context
Understanding how to create a safe operating environment

Understanding of community development

Skills & experience /

Exceptional customer service and interpersonal skills and of working with people with multiple and complex needs
Staff management
Premises/office management
Programme management and reporting.
Ability to arrange and delivery training workshops
A strong team worker but also able to work on own initiative
A track record of working in partnership with voluntary and statutory organisations
Able to perform to targets and deadlines with good time management and planning skills
Able to manage caseload
Computer and MS Office proficiency

Experience of updating and maintaining websites / databases / social media
Experience of administering surveys, collating responses and reports.
Experience of reporting on ERDF/ESF programmes
Business acumen

Education
Qualification /

Good standard of education / ability to demonstrate literacy and numeracy

Working towards or holding PTTLS/ IAG or other teaching or supporting people qualification

Otherrequirements /

Flexible approach and willingness to work outside normal working hours
Able to motivate and bring people with you
Enthusiastic and energetic
Empathy and ability to relate to those from wide range of backgrounds
Professional image, in approach attitude and appearance
Commitment to learning and self development
Ability to travel to different locations at short notice