Page 1 of 3
Title / Establish and maintain effective working relationships for telecommunications operations
Level / 3 / Credits / 4
Purpose / This unit standard is for any member of staff who currently is, or will be, working with and relating to others on a day-to-day basis in the telecommunications industry.
People credited with this unit standard are able to establish and maintain:
–effective working relationships with colleagues in telecommunications operations; and
–the trust and support of supervisors in telecommunications operations.
Classification / Telecommunications > Telecommunications - Management and Operational Support
Available grade / Achieved
Explanatory notes
1References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and their subsequent amendments and replacements.
2Range
arelationships – with juniors, peers, supervisors, customers;
bcustomers – may be internal or external to the organisation and may include end customers and clients of the organisation.
Outcomes and evidence requirements
Outcome 1
Establish and maintain effective working relationships with colleagues in telecommunications operations.
Evidence requirements
1.1Open, honest, friendly, and co-operative relationships with peers and colleagues are established and maintained.
1.2Opinions and information are exchanged with peers and colleagues and differences of opinion, if any, dealt with responsibly.
1.3Communications are clear, accurate, and complete, and respect the sensitivities, values, and feelings of colleagues.
1.4Promises and undertakings to others are honoured, taking account of other priorities and commitments, by the agreed time.
Rangepersonal, one-to-one, one-to-group.
1.5The views of others are listened to and considered, and own views are expressed clearly and accurately.
Outcome 2
Establish and maintain the trust and support of supervisors in telecommunications operations.
Evidence requirements
2.1The supervisor is kept informed in the agreed format and to the expected level of detail about activities, progress, results, and achievements.
Rangesupervisor – the employee who is directly in charge of the work at the place where it is performed; this could include manager, team leader, authorisation holder.
2.2Performance information is clear, accurate, complete, and is provided to the supervisor in a format and timeframe that reflect the urgency needed to maintain the protection of personnel and production or service.
Rangetypical performance information may relate to – product, service, personnel, plant, process.
2.3Policy and procedural information is obtained from the supervisor as required to maintain the agreed and expected levels of performance.
Rangestandards of performance, rules and regulations, instructions, work orders.
2.4Ideas for action are accurate, concise, and complete and presented to the supervisor in a format and timeframe that allows effective thought and action to be considered and taken.
Rangesuggestions, proposals, improvements, changes, including options in each case.
2.5Identified disagreements are resolved in private without causing damage to the relationship.
2.6Agreed communication procedures are followed and maintained.
Replacement information / This unit standard has been replaced by unit standard 27910.This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 28 July 1995 / 31 December 2016
Revision / 2 / 31 August 1998 / 31 December 2016
Review / 3 / 30 May 2000 / 31 December 2016
Revision / 4 / 3 April 2001 / 31 December 2016
Rollover and Revision / 5 / 20 April 2006 / 31 December 2016
Review / 6 / 18 July 2013 / 31 December 2016
Rollover / 7 / 17 April 2014 / 31 December 2016
Rollover / 8 / 16 April 2015 / 31 December 2018
Consent and Moderation Requirements (CMR) reference / 0003
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
The Skills OrganisationSSB Code 100401 / New Zealand Qualifications Authority 2018 / / New Zealand Qualifications Aut