EDUCATION
University of Kentucky
Fall 2008 – Fall 2009
· Enrolled part-time in Computer Science classes to gain additional knowledge of software development and automated software testing
Fall 1998 – Spring 2002
· Bachelor of Arts Degree, Double Major: Spanish, Foreign Language & International Economics
· Summa Cum Laude, GPA 3.879
· Graduation with Honors, Department of Spanish and Italian
FOREIGN LANGUAGE SKILLS
· Written and oral fluency in Spanish
· Reading proficiency in French
EXPERIENCE
Software Tester, July 2013 – Present
TEKsystems/Commonwealth Office of Technology (Frankfort, Kentucky)
· Performed software analysis to ensure system quality and stability
· Executed test cases using HP Quality Center 10.00 and 12.00
· Tracked defects using HP Quality Center and ensured solutions were implemented for software releases
· Reported defects to development and escalated critical defects to the management team
· Oversaw system integration testing and user-acceptance testing to ensure total system functionality
· Provided technical support to users of Capitol Correspond 6 and SignalCRM in the Office of the Governor
· Environment: Hewlett Packard Quality Center 10.00, Hewlett Packard Quality Center 12.00, CaseComplete 2014, CamStudio, FrontRange Solutions, Compliance Sheriff, Bluezone, SQuirreL, XML Liquid Studio, Manual Testing, HTML, JavaScript, Windows XP through 2008, IE 8 through 11, Google Chrome, Mozilla Firefox, Safari, and Microsoft Word, Excel, Visio, PowerPoint, Project, and Outlook 2007
Freelance Translator/Proofreader, January 2008 – Present
Proz.com (Lexington, Kentucky)
· Translated text from Spanish into American English
· Proofread and tracked changes for IT and medical documents previously translated from a foreign language into American English
Freelance Software Tester, January 2011 – July 2013
Freelancer.com (Lexington, Kentucky)
· Performed testing of product in English and Spanish to ensure documented requirements were met in each version of the program
· Used the Mantis Bug Tracker to document, prioritize, and categorize all detected defects and translation or grammatical errors
Business Analyst, August 2006 – March 2007, August 2012 – July 2013
ACS/Xerox (Lexington, Kentucky)
· Gathered information from SBU managers, employees and customers to create business requirements documentation
· Maintained a company-wide status report of existing and upcoming projects to ensure compliance with deadliness and prompt resolution of issues
· Collaborated with central employees to create documentation for a company solution standardization project
Productivity Analyst, June 2005 – August 2006
ACS (Lexington, Kentucky)
· Analyzed output data and processes to identify areas for improvement in productivity and quality
· Performed software analysis to ensure the quality of output data and turnaround time met or exceeded customer requirements
· Maintained an issue log and ensured that software defects and change controls were handled prior to application deployment
· Performed functional analysis of systems to ensure compliance with customer specifications
Project Manager, February 2005 – June 2005
ACS (Lexington, Kentucky)
· Gathered information from SBU managers and customers to create business requirements documentation
· Oversaw new and existing projects, allocating resources for projects as needed
Quality Assurance Analyst, December 2003 – February 2005
ACS (Lexington, Kentucky)
· Gathered detailed business requirements from SBU managers and customers and system requirements from the development team in order to document software functionality and workflow processes
· Performed software analysis and regression testing to ensure system quality and stability
· Created and executed SQL queries to verify that databases were being updated correctly
· Analyzed query results to identify problem areas and communicate them to the development team
· Designed test plans and generated test cases using Mercury TestDirector 7.6
· Tracked defects using TestDirector and ensured solutions were implemented for software releases
· Reported defects to development and escalated showstopper defects to the management team
· Oversaw negative and positive testing, user-acceptance testing, stress testing and system end-to-end testing to ensure total system functionality
· Utilized knowledge of proprietary workflow and data entry tools, as well as Microsoft SQL Server tools, to investigate and overcome production obstacles as they arose
· Environment: Mercury TestDirector 7.6, dotProject, XML, SQL Server, Manual Testing, Delphi, HTML, JavaScript, VB Script, Windows 98 through XP, and Microsoft Word, Excel, Visio, PowerPoint, Project, and Outlook
Quality Control Manager, September 2002 – December 2003
ACS (Lexington, Kentucky)
· Collaborated with managers, employees and developers to increase efficiency and ensure product quality
· Employed knowledge of ACS production management utilities to monitor SBU projects and guarantee turnaround times
· Worked with customers, managers, and employees to identify and eliminate problem areas through improved training processes and documentation
· Provided feedback to employees on individual quality and efficiency
· Responsible for HIPAA documentation and awareness training for all employees in the MetLife SBU and Bluegrass Division Admin Group
· Provided written and oral feedback and training materials for offshore data entry team in Spanish
Data Entry Clerk, May 2002 – August 2002
ACS (Lexington, Kentucky)
· Flatbed scanned documents to achieve high image quality
· Keyed and verified information from scanned images to improve accuracy
· Gained proficiency in proprietary workflow management tools, as well as other aspects of production control
Spanish 101 Teaching Assistant, August 2002 – December 2002
University of Kentucky (Lexington, Kentucky)
· Taught basic tenets of Spanish language and culture to undergraduate college students
· Utilized technology to improve effectiveness of material presentation