Job Title / Regional Liaison Officer
Reporting to / Head of Membership
Purpose of Role / Deliver theCILEx regional strategy through proactively promoting and presenting CILEx as a professional awarding organisation with chartered body and regulatory status across a wide array of stakeholders.
Key Areas of Responsibility /
- Legal Firms – promote and sustain a constructive supportive and professional working relationship with employers of legal services.
- Companies – actively network with other professional organisations, educational institutions and training providers.
- FE and HE Colleges – provide careers guidance to present and future students helping them to find suitable employment. Market CILEx to prospective colleges and students. Liaise with and support local CILEx providers and students.
- Advise and assist with the centre accreditation process. Conduct preliminary checks on premises and facilities of prospective centres and report results.
- Upper Schools, Sixth Form Colleges and Careers Service – attend local schools, colleges, universities and career events to deliver presentations, develop working relationships and act as a liaison/reference point.
- Other Professional Legal Bodies and Recruitment Agencies – develop awareness of local employment markets.
- Conduct exam invigilation checks on behalf of the Awards Dept and compile report.
- Represent CILEx as a trustee on Legal Support Trusts within region i.e. North West Legal Support Trust.
- Promote all areas and aspects of CILEx Group
- Where practical and where necessary:
- Provide information on study path and career
- Liaise with employers on behalf of CILEx members to offer support and promote CILEx
- Provide out of hours back up
- Attend centre board meetings, open days, student sign up evenings etc.
- Contact and help resolve on CILEx students’ behalves queries relating to:-
- Be a named contact for Employers, stakeholders,
- Liaise with and develop working relationship with regional LawSociety(ies)
- Attend monthly Liaison team meetings at HQ
- Maintain weekly ‘diaries’/activity log and report on activity
- Support the CILEx charities
Knowledge to be acquired and continually updated /
- Knowledge of CILEx qualification, including qualifying employment and entry points
- Regulations on exemptions, work based learning and use of the CILEx qualification
- CILEx’s CPD requirements
- ITC, CILEx, City & Guilds and Specialist courses:
Printed materials
Getting Started/revision sessions
Distance learning tuition arrangements
Internet student area
Telephone support
Subjects offered
Course prices
CILEx Advocacy
Partnership
Judicial appointments
Keep abreast of all recent developments affecting the profession
Other Areas /
- Conduct approved research particularly with employers but also educational centres. Prepare and submit reports to a prepared schedule.
- Promote CILEx as an equal opportunities organisation accessible by all.
- Promote and support the work of local branches by providing a liaison function with external bodies. Assist with planning and organising branch events.
- Be instrumental in setting up new branches wherever there is need/demand
- Attending CILEx events, seminars, conferences and provide logistical support for CILEx as requested.
- Attend and assist at branch meetings.
- Work with the Institute’s departments as appropriate.
- Liaise with CILEx Officers and Council Members where appropriate.
- Responsible for the attainment of agreed targets and objectives.
- In conjunction with the Communications Department, design/prepare promotional material in corporate style for use at events.
- Attend meetings at Kempston when required.
- Maintain a record of all expenditure.
- Undertake training consistent with developing skills relevant to those duties and responsibilities of the role.
- Undertake any other duties of a similar level and responsibility as may be required from time to time.
Customer Service /
- Deliver a high level of customer service in both written and verbal communication
- Deliver customer service in line with Customer Service Standards
Place of Work / Based at home but with extensive travel in the areas as outlined above.
Other / Occasional weekend working
Attendance at evening events
Person Specification
Qualifications Skills and Knowledge
Essential /
- Able to demonstrate a track record of business development/account management
- Knowledge and understanding of education and training in the legal sector or other professional services sector
- Strong interpersonal skills and able to demonstrate effective communication with a variety of stakeholders.
- Must demonstrate a proactive approach to developing contacts and working relationships.
- Experience of report writing and the production of written reports to set out findings
- Ability to devise and manage a structured calling plan.
- Able to manage own time efficiently and effectively.
- Able to manage a budget for events.
- Effective presentation skills with a proven track record of presenting to a variety of audiences.
- Able to demonstrate an understanding of customer service excellence in both written and verbal communication.
- The ability to work occasional weekends and attend evening events.
- Current driving licence or ability to travel extensively in a widespread area by other means.
Desirable /
- Educated to degree level preferably in law.
- Experience of legal practice.
- Experience of working for a membership body or awarding body.
- Experience of managing an expense account.
Behaviour Competencies
Positive Disposition / Meets challenges and seeks long-term improvement. Displays a can do attitude.
Analytical / Looks objectively at situations and assesses alternatives before coming up with solutions.
Innovation / Identifies and exploits opportunities.
Able to identify problems or alternative methods of working and puts forward ideas for improvement or cost reduction.
Flexibility / Is open to the benefits of change, embraces new ideas and not inappropriately rigid about their role.
Equality and Diversity Awareness / Able to demonstrate respect and understanding of a range of people irrespective of their race, disability, gender, age, religion, belief or sexual orientation and how they contribute to the success of the organisation.
Self Awareness / Understanding oneself to better understand and relate to others. Awareness of own strengths and weaknesses.
Team working / Co-operates to meet team goals, willing to help others and shares ideas.
Commercial Awareness / Able to think ahead and identify opportunities to generate income, and contribute to the efficiency and well being of the organisation.
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