Swanswell

Leicestershire and Rutland

Change of service provider for substance misuse in Leicestershire and Rutland

Swanswell are pleased to be chosen as the substance misuse provider for Leicestershire and Rutland.

About us

At Swanswell, we believe that everyone deserves the chance to change and be happy. We help people remove the things that stand in their way, whether physical, emotional or practical. So, as their lives improve, they can feel well, do well, and stay well.

Swanswell is a charitable trust with 42 years’ experience of delivering successful community-based programmes. Our current portfolio includes a wide range of services to support people, their families, carers and affected others with problems related to drug and/or alcohol misuse.

Our vision

We believe that everyone deserves a chance to free themselves from problematic behaviour and lead a happier life.

Partnership working
Swanswell brings together many different resources required to reduce harm and help people to lead happier lives. We work in partnership with healthcare providers, local authorities, national probation services, government agencies and third-sector organisations. This holistic approach removes barriers and offers a real prospect of change.

Key features of our overall service proposal

The key features of our service proposal for Leicestershire and Rutland include:

  • single point of contact
  • processing of referrals
  • assessments
  • recovery planning and review
  • named care coordinators
  • a comprehensive menu of interventions
  • supervised consumption and pharmacy-based needle exchange
  • prescribing interventions (e.g. specialist prescribing, script initiation, maintenance prescribing)
  • structured daycare
  • support for families and carers
  • community-based delivery from local delivery points (LDPs)
  • achieving planned exits and continuity of care
  • employing a talented team of workers

Service delivery

We’ll complete assessments for all our service users at a location that best suits their needs. This can be at one of our friendly, accessible hub and local delivery point (LDP) venues, in a convenient GP surgery, or in an appropriate community location.

Our hubs will be located in Hinckley and Loughborough with LDPs in Coalville, Melton Mowbray, Market Harborough and Wigston.

Employing a talented team of workers

The Leicestershire and Rutland drug and alcohol service will be made up of three teams, each managed by an Operations Manager and supported by a Senior Practitioner. We’ll have Substance Misuse Workers who are multi-skilled, appropriately trained and competent to work with both drug and alcohol misuse service users. Supporting the service we will also be providing a doctor, CPNs and nurse prescriber.

We’ll also use our Recovery Workers to support service users to put in place steps that will help them move through treatment, achieve planned exits and reintegrate into the community. They’ll take the lead on ensuring the ‘wraparound’ needs of our service users (both during and after treatment) are met.

Service users

We’ll make sure that we involve service users in every stage of the new service.

We know that it’s important for service users to receive clear information about what the new service will look like. This information will help to bring the service users with us and, when change happens, the information we provide will help service users be a part of the changes.

Support for families and carers

At Swanswell, we see families, carers and concerned others as being keyto affecting change in a service user’s life.

In our experience, involving them in the recovery journey can help to increase the likelihood of the service user achieving their goals and maintaining a more positive lifestyle. We will provide access and support to carers and friends, either as part of the service user’s care or independently of service users.

Partnership working

We know how important it is to build effective working relationships with other agencies that can support our service users to achieve their overall recovery goals and reintegrate into the community.

We’ll work with the DAAT and local authorities to identify key stakeholders that will be instrumental in developing relevant pathways and to cement excellent working partnerships.

Swanswell – Leicestershire and Rutland1