Pest Control
We provide advice and treatment services covering a range of domestic pests such as rats, mice, fleas and wasps. This service is for domestic premises only.
Do I have to pay for the service?
Rats (inside and out) and mice (inside) are treated for free. There is a charge for the treatment of insects such as wasps fleas and bed bugs. To find out our current charge, please telephone 01246 242424 or visit can be made by debit card over the phone, whilst an appointment is made for a treatment.
For any other insects/pests we will provide advice only. We will tell you what our charges are before you agree to have the treatment done.
How can I get help?
For any advice or to book a treatment, please telephone 01246 242424, or visit one of our Contact Centres.Free advice, information and identification of the pests will be provided upon request.
What will the treatment involve?
This depends on the type of pest and the location to be treated. We will make a thorough survey to establish the nature and extent of the problem.
A treatment programme will then be prepared and discussed with you, taking particular account of the need to ensure the safety of children and pets.
Wewill provide you with written information on any poisons used (where relevant) and provide emergency contact information should you have any health or safety concerns.
How do I find out what the insects are in my house?
Ring our Contact Centre on 01246 242424 and one of our pest control officers will get in touch.
They may be able to identify the pest over the phone, but if further investigation is necessary, we will identify it free of charge. You will then be given advice on how to deal with the pest and any treatments that may be necessary.
What if I have pests in a commercial building?
Should you require pest control for commercial premises, you should contact a private contractor as we do not undertake any treatments in commercial premises.
Our standards are
- To provide advice and information upon request and within 2 working days.
- To beoffered an appointment for a treatment, if required, within 1 working day for rats inside a property and within 5 working days for all other treatments.
January 2015