Technical Services – CSOF2

Role summary for potential applicants

Advertised JobTitle: / Software & Telstra Services Administrator – Part time
Reference Number: / 44881
Classification: / CSOF2
Salary Range: / AU $44,658toAU $57,563 plus up to 15.4% superannuation pro-rata
Location: / Yarralumla, ACT
Tenure: / Specified Term of 1 year, part time 22hrs/week
Relocation assistance: / Will be provided to the successful candidate if required.
Applications are open to: / Australian & NZ Citizens - Australian Residents Only*
*For Specified Term positions, we will accept applications from Temporary Residents with full work rights for the length of the term, who do not require sponsorship.
Functional Area: / Technical Services
% Client Focus - Internal: / 70%
% Client Focus - External: / 30%
Reports to the: / Desktop & Software Business Administration Team Lead
Number of Direct Reports: / 0
Role Overview:
CSIRO has an opportunity for a motivated and organised administrator to join a small team providing support for Telstra mobile servicesand software licensing in Australia’s premier research organisation.
The successful applicant willassist clients with their usage of Telstra mobile services byresponding to client initiated requests and routine tasks and promptly resolving them or escalating them for further investigation or assistance. You will also assist staff with software licensing and the deployment of software using in house tools and vendor licensing portals and other ad-hoc tasks as required.
This role will suit someone with attention to detail and good time management skills.
This position is part time approximately 22 hours per week. The working pattern will be agreed with the successful applicant.
Duties and Key Result Areas:
  • Assist staff to activate, update and terminateTelstra voice and data services.
  • Maintain software subscriptions though internal and vendor licensing tools.
  • Process tasks relating to staff cessation administration including reassigning software licenses and terminating mobile phone plans.
  • Liaise with CSIRO officers, IMT colleagues and Telstra representatives with regards to client related queries.
  • Respond to client requests using CSIRO’s call tracking tools.
  • Participating in service improvement projects to reduce costs, increase security and improve service in software management and Telstra mobile services
  • Communicate effectively and respectfully with all staff, clients and suppliers in the interests of good business practice, collaboration and enhancement of CSIRO’s reputation.
  • Provide instruction and assist other staff to complete allocated tasks and activities, as required.
  • Adhere to the spirit and practice of CSIRO’s Values, Health, Safety and Environment plans and policies, Diversity initiatives and Zero Harm goals.
  • Other duties as directed.

Selection Criteria:
Under CSIRO policy only those who meet all essential criteria can be appointed
Pre-Requisites:
  • Communication: Ability to communicate in a courteous manner, both orally and in writing, relaying basic facts, responding appropriately, and posing relevant questions to gain information.
  • Behaviours: Capable of professional and respectful behaviours and attitudes in a collaborative environment.
  • Adaptability: The ability to effectively manage a number of competing priorities simultaneously, and carry out supervised non-routine tasks.
  • Problem Solving: Proven ability to investigate clearly defined problems where the alternative solutions are limited and prescribed or apparent.
Essential Criteria:
1.Strong customer service skills and experience working in a customer service environment.
2.Attention to detail, and the ability to keep clear and accurate records.
3.Strong time management skills and proven ability to multi-task.
4.Competent intheuse of Microsoft Office and ability to quickly learn other softwareapplications.
5.Demonstrated ability to work effectively as part of a team, and carrying out tasks under the direction of more senior staff.
6.Demonstrated ability to maintain focus whilst performing routine tasks.
7.Ability & willingness to contribute new ideas and approaches to existing processes.
Desirable Criteria:
  1. Experience working in an IT environment.
CSIRO is a values based organisation. You will need to demonstrate behaviours aligned to our values of:
  • Integrity of Excellent Science
  • Trust & Respect
  • Creative Spirit
  • Delivering on Commitments
  • Health, Safety & Sustainability
Other special requirements:
To be eligible for this position you must hold a current Baseline Australian Security Clearance or have the ability and willingness to apply.
Other Information:
How to Apply:
Please apply for this position online at You will need to upload your cover letter and resume/CV as one document. Please provide sufficient information relevant to the selection criteria for this role to enable the selection panel to assess your suitability
If you experience difficulties applying online call 1300 984 220 and someone will be able to assist you. Outside business hours please email:
Referees: Please provide the names and contact details of two previous supervisors or academic/ professional referees included in your resume/CV. We will ask your permission before contacting them.
Contact: If after reading the selection documentation you require further information please contact:
Kate Dixonvia email: or phone: 0431 184 796or 02 6214 2931
Please do not email your application directly to Mrs Dixon. Applications received via this method will not be considered.
About CSIRO
Australia is founding its future on science and innovation. Its national science agency, the Commonwealth Scientific and Industrial Research Organisation (CSIRO) is a powerhouse of ideas, technologies and skills for building prosperity, growth, health and sustainability. It serves governments, industries, business and communities across the nation.
Find out more!