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Dear Applicant
RE: Senior Maintenance Manager Post Ref: 2015
Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:
· Application Form and Guidance Notes
· Job Description
· Person Specification
· Structure Chart
· Service Overview
Application Form:
The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.
You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.
References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.
If you have any recruitment queries, please do not hesitate to contact us on 01473 433402. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.
Ipswich Borough Council
Job Description: J21a
Senior Housing Maintenance Manager
Main Purpose of Job
To efficiently and effectively operationally manage the housing repairs function for Housing Maintenance and Contracts on a day-to-day basis reporting to the Ops Manager Housing Maintenance and Contracts.
Main Duties
1. To lead, manage and develop staff to their full potential, using performance management framework to include recruitment & selection, training & development plans and succession planning. To supervise employees in accordance with Human Resources policies and procedures and management competencies including a positive duty to promote diversity and equal opportunities.
2. To assist the Ops Manager Housing Maintenance and Contracts and the Principal Housing Maintenance Manager by leading and/or being a team member responsible for developing Housing Services activities, including new initiatives and procedures, encompassing communication and consultation with service users.
3. To manage housing defects, disabled adaptations and stores to ensure both an efficient service delivered within all agreed performance and quality targets to customers’ satisfaction. Effectively utilise employees, subcontract labour, vehicles, plant and equipment, ensuring cost effectiveness at all times. Ensure all policies and procedures are reviewed and updated and followed by staff at all times.
4. To manage the Customer Liaison Officers (CLO) ensuring that they keep tenants appraised of planned works, and monitor and respond to customer complaints, using complaint information to identify and implement service improvements to reduce further complaints.
5. To take financial responsibility within delegated parameters monitoring budgets for income and expenditure, for Maintenance and Adaptations. Investigate where actual varies from target and effect remedies.
6. Manage health and safety within area of responsibility maintaining health, safety and welfare of employees, subcontractors, tenants and other members of the public, ensuring that employees are trained in, and adhere to, safe working practices.
7. Act as lead officer for Housing Maintenance and Contracts in the disposal of waste both on-site and off-site and in all matters relating to retaining accreditations of ISO 9001(Quality) and ISO 14001(Environment). Contribute and carry out ongoing duties for these accreditations as determined by the Operations manager.
8. Take responsibility for managing other areas during holidays and sickness or as determined by management. For example repairs centre and repairs and voids.
9. Such variations as may be required from time to time without changing the general character of the duties shown above or the level of responsibility entailed.
/ Ipswich Borough CouncilPerson Specification
Senior Housing Maintenance Manager
ATTRIBUTES / ESSENTIAL / DESIRABLE / ASSESMENT METHOD
Qualifications / A Degree or an NVQ level 6 in a managerial or professional / technical field / Working towards a degree or professional qualification / Application/Certificates
Work related experience/ Job Related Skills / 3 years’ experience in the construction industry or a similar role.
Proficient in the use of Microsoft applications / Experience in people management. / Application/Interview
Other relevant experience / Experience in a commercial contracting environment
Customer care awareness / Application/Interview
Specialist knowledge / Health & Safety (IOSH Managing Safely qualification)
Broad knowledge of construction / building technology
Demonstrates attention to detail, ability to interpret and implement specifications
Ability to apply understanding of Contract requirements to ensure works completed in most cost-effective way / NEBOSH qualification
Initiate and develop CDM plans / Application/Interview
Personal skills / Good written and verbal communication skills
Ability to deal with people at all levels, with tact and diplomacy, displaying a positive manner at all times
Proven ability to use own initiative to make appropriate decisions
Proven ability to organise and prioritise workload and the workload of others to meet deadlines / Application/Interview
Ipswich Borough Council
Maintenance & Contracts
The Maintenance & Contracts service spends £20 million annually repairing and maintaining a retained housing stock of more than 8,000 properties and 15 sheltered schemes to our local “Ipswich Standard”.
The Council takes an holistic approach to stock management joining up both “client” and “contractor” functions into one seamless service that is now responsible for everything in connection with the asset management of that stock - from initial design to completing works on site on a right first time basis using our own directly employed trade teams. The service is dedicated to continuous improvement, efficient services and improving housing standards for our customers.
We are part of the Housing directorate that is a flagship service of Ipswich Borough Council and it is a service that is vital for our tenants and very much in the public eye - as you would expect with such a range of work. Our 120 employees and appointed contractors work from a significant depot facility that includes our own stores, in house joinery workshop, waste facility and a significant vehicle fleet.
Our range of services can broadly be split into four areas:
Repairs and Maintenance
We provide a day to day repairs service for our 8000 retained housing stock and refurbish empty (void) properties during tenancy change. This includes a 24/7, 365 day emergency service for our tenants. Our Community Caretaking service takes a proactive stance to estate management to promote cleaner and safer estates and tackle the issue of anti-social behaviour.
Major improvement works
We provide services that allow our housing stock to be maintained to the governments “Decent Homes Standard” and our own higher “Ipswich Standard”. These services involve major capital improvement programmes to our housing stock.
Asset Management & Design
We provide professional asset and project management services as part of our Asset management strategy that supports and shapes our 30 year business plan