UCD Adult Education Centre
Conflict Resolution Module 1
SN101
2011/2012
Reading List
The following are samples of materials referred to during the course. This list will be discussed in class.
Recommended reading:
Cornelius, H. & Shana Faire, S., (1989) Everyone can win: How to Resolve Conflict: Simon Schuster
The best book for this course: it covers all the ground and topics on this course. Written by two Australians who have trained many people through the Conflict Resolution Network. Very readable with good cartoons and diagrams. Go to to download some chapters
Fisher, R., Ury, W., & Patton,B., (1992)Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition: Business Books
This bestseller outlines the basic rationale of interest based or principled negotiation that attempts to get behind stubborn positions. Goes on to show the steps involved in problem solving
Ury, W.,(1991) Getting Past No: Negotiating With Difficult People: Business Books
Sets out five steps on how to get around a stone wall by reframing the problem. Read pp 59-85
Rosenberg, M.,(1999) Nonviolent Communication: A Language of Compassion: Puddle Dancer Press Taking responsibility for your feelings and working with empathy.
Bolton, R., (1979)People Skills: How to Assert Yourself, Listen to Others and Resolve Conflicts: Touchstone / Simon Schuster
Excellent in depth and richness on empathic listening and assertiveness skills. Chapters 3 to 7 provide a very good description of why you work with emotions first and how paraphrasing works in simple steps
Stone, D., Patton, B., & Heen, S., (2000)Difficult Conversations: How to Discuss What Matters Most: Penguin USA
Uses everyday examples and anecdotes to hear each other’s stories
For those who want to explore deeper around the Nature of Conflict:
Cloke, K., (2006) The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution
Pruitt, D., Rubin, R.,Kim, S., (1994) Social Conflict: Escalation, Stalemate and Settlement, 2nd Edition: McGraw Hill
Shows how conflict spirals and how stalemate occurs
Dean Pruitt, D. & Carnevale, P.J., (1993) Negotiation in Social Conflict: Open University Press Examines concession making, negotiator strategies and contentious tactics
Joseph Folger, J., Poole, M.S. & Stutman, R., (2000) Working through Conflict: Strategies forRelationships, Groups and Organisations, 4th ed: Longman
Conflict within organisations:
Cloke, K.,& Goldsmith, J., (2000) Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
Runde C., & Flanagan, T., (2007)Becoming a Conflict Competent Leader: How You and Your Organisation can Manage Conflict Effectively
Tjosvold, D., (1991) The Conflict-Positive Organisation: Addison Wesley
Constantino, C., & Sickles Merchant, C., (1996) Designing Conflict Management Systems: A Guide toCreating Productive and Healthy Organizations: Jossey-Bass
Negotiation, EQ and the Right Brain:
Mnookin, R., Peppet, S., & Tulumello, A., (2000) Beyond Winning: Negotiating to Create Value inDeals and Disputes: Belknap/Harvard University Press
Problem solving approach to negotiation
Kolb, D., & Williams, J., (2000) The Shadow Negotiation: How Women Can Master the Hidden
Agendas that Determine Bargaining Success: Simon & Schuster
Servan-Schreiber, D., (2005) Healing: Without Freud or Prozac: Rodale
Sets out naturalapproaches to curing, stress, anxiety and depression without using drugs or psychoanalysis
Goleman, D., (1999) Working with Emotional Intelligence: Bloomsbury
Reinventing the concept of IQ by showing that EQ is crucial for motivation and high performance people skills
Best Websites On Conflict Resolution:
Go to the Resources section and you will find many articles on mediation and conflict resolution with links to other related sites
has many papers and summaries of important concepts on conflict.
Sanda Kaufman has developed a comprehensive directory of websites relating to conflict resolution and mediation. See the web resources home page at