Duet | Coordinator of Services
Position Description
Last Updated: / May 27, 2015Title: / Coordinator of Services
Supervisor: / Director of Volunteer Services
Position Description & Scope of Work: / Duet coordinates high quality volunteer services to help homebound adults live in their own homes and feel less isolated. This key full-time position carries out all facets of Duet’s ongoing volunteer services from the time of intake forward and assists as a valued team member in strengthening and growing Duet’s volunteer services. As with all Duet staff, this position strives at every opportunity to promote organizational goals and values.
Key Skills Requirements and Responsibilities: / 1. Serve as lead coordinator for ongoing services, from the point of intake forward.
2. Refer individuals / neighbors to additional services, as needed.
3. Identify potential matches between neighbors and volunteers; place requests to volunteers to create matches.
4. Notify neighbors of their assigned volunteer.
5. Periodically review all volunteers who have not been matched in a long period; be sure they are aware of the service map, as well as options such as offering a different type of service or driving a greater distance.
6. Conduct home assessments and make referrals as needed.
7. Develop positive relationships with Duet volunteers through all communications, including phone calls and emails.
8. Assist neighbors, volunteers, and liaisons with problem solving.
9. Complete assigned reports on a timely basis as required internally and by/for funding sources, congregations, and liaisons.
10. Assist in carrying out volunteer orientations, educational programs and forums, and recognition activities.
11. Accurately and completely enter all information in the volunteer services database, including, interactions, updates, and comments.
12. Participate in reviewing quality assurance and volunteer report forms; take action / problem solve as needed.
13. Participate in community outreach and staff committees as requested.
14. Help carry out Duet events such as conferences, fundraisers, and service activities when assistance is requested.
15. Carry out additional duties/initiatives as assigned.
16. Perform additional tasks as needed.
Highest Priority Personal Attributes / § Ability to manage time well.
§ Organized, with the utmost attention to detail.
§ Excellent verbal communication skills.
§ Ability to complete projects even with occasional interruptions.
§ Flexible and patient.
§ Reliable and self-directed.
§ Spanish speaking proficiency a plus.
§ Understanding of, and sensitivity to, the role of volunteers.
§ Commitment to Duet’s mission and sensitivity to diverse faith backgrounds.
Qualifications: / § Degree in social work or related field.
§ Experience in working with older adults.
§ Computer / data entry experience.
§ Familiarity with community resources.
§ Understanding of, and sensitivity to, the role of volunteers.
§ Sensitivity to working with persons from diverse faith and cultural communities.
Benefits: / § Flexible work environment
§ Health & life insurance
§ Vacation, sick, personal time, and holiday time off
About Duet: / Duet’s mission is to promote health and well-being through a broad range of services to homebound adults, caregivers, faith communities, and grandparents raising grandchildren.
We believe that no one should have to face life’s challenges alone. From getting groceries and rides to doctor appointments, to health promotion activities and support groups, Duet’s one-on-one services bring the ability to carry on.
We offer compassionate help and the promise of a more hopeful future.
Work Environment: / The Duet offices are a warm, welcoming environment. The office layout is open concept, encouraging professional and social interaction between employees. The Duet staff, board and volunteers are passionate about the mission of Duet and improving the lives of older adults. Staff members are sincere and supportive. It’s a nice place to work!
Work Location: / 555 W. Glendale Avenue
Phoenix AZ 85021
To Apply: / Please mail, email or fax resume with a cover letter to:
Sue Reckinger
Director of Volunteer Services
555 W. Glendale Avenue
Phoenix, AZ 85021
Fax: (602)274-6793 or
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Duet | Coordinator of Services Position Description