Job and Person Specification –Housing Management Co-ordinator

JOB TITLE: Housing Management Co-ordinator / DEPARTMENT: Landlord Services
DIRECTORATE: Resources
REPORTS TO:Landlord Services Manager
RESPONSIBLE FOR: 3 x Housing Officers / COMPILER: Housing Consultant
DATE: April 2013
Overall Purpose
The Housing Management Co-ordinator will support the Landlord Services Manager in the delivery of an efficient housing management service across Look Ahead’s supported housing portfolio. Thekey priorities of the rolewill be to maximise income collection, provide support on complex ASB cases and work alongside Operations staffto advise and support them to help customers to sustain their tenancies.
The post will work closely with Operational managers,the Head of Performance and Implementation and the Finance and Property Services teams.
Key Responsibilities
The post-holder will be required to demonstrate strengths in all indicators set out in Look Ahead’s MiddleManagement Competency Model. More specifically, the post-holder will be required to:
  • manageand motivate a team ofHousing Officersand ensure targets are set and met across a range of housing management KPIs and proactively manage performance to achieve those targets
  • adviseoperational teams on their support-related arrears management activities, taking direct control of higher level and more complex arrears cases
  • review and update housing management policies and processes as appropriate.
  • ensure that Look Ahead complies with Civil Court procedures.
  • support the Landlord Services Manager with other tenancy management activities as required including: dealing with suspected subletting, decanting of properties for sale or reuse, supporting the operational teams in dealing with more complex ASB situations
  • work with the Property Services and operational teams to ensure that voids are turned around quickly and void losses minimised, that decanting is facilitated where required and access obtained to carry out gas safety checks
  • centrally administer all new tenancies and sign ups to ensure that all tenancies in use are correct, appropriate to the service andcontain accurate rent and service charge information and are in accordance with Look Ahead’s agreed policies
  • advise on rents and service charges for new services
  • work with the Implementation team, Landlord Services Officer and Special Projects Co-ordinatorto ensure the effectiveimplementation or deimplementation of accommodation-based services, minimising income loss to Look Ahead
  • identify the need for and manage regular data cleansing exercises within Genero
  • any other tasks or special projects as needed to deliver the service

PERSON SPECIFICATION:
LAHC Competency Model Framework (Senior Management Level)
This generic framework mirrors the Balanced Scorecard Business system and its approach to the measurement of LAHC organisational effectiveness in four key performance areas: Customer Relationship Management (CRM); Business Processes and Operations (BPO); Leadership (L) and Results Orientation (RO).
CRM
Key Account (Service Planning)
RelationshipBuilding
Relationship Management
/ BPO
Planning & Organising
Technical/Legal/Systems Knowledge
Resource Utilisation
Leadership
Vision/Culture
People Potential
Communications Management / Results Orientation
Commercial/ Business Acumen
Financial Awareness
Performance Management
Applicants to posts within LAHC should consider the generic competency framework above and the role they are applying for. A list of typical personal attributes is also provided together with desired and essential qualifications and previous job experience/exposure levels. These components collectively provide the person specification criteria.
Technical skills, knowledge and experience
  • Comprehensive knowledge of housing law including: tenancy and licence management
  • Knowledge of the legal processes for arrears recovery, possession proceedings and evictions including attendance at court and presenting cases.
  • Knowledge of service charges, housing benefit, and antisocial behaviour
  • Best practice in income recovery and arrears management
  • Competent in the use the Look Ahead’s housing management system Genero, including extracting reportsand manipulating property and tenancy information in Excel
  • Ability to write clear reports and letters
  • Ability to respond to complaints
  • Leadership and performance management skills
  • Holds a relevant Housing Management qualification
Personal Attributes
  • Tenacious
  • Enjoys social interaction and the company of others, networks in local business community
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Is assertive and will challenge others
  • Has a practical and logical mind and is naturally well organised
  • Thrives on change and enjoys dynamic diverse environments
  • Demonstrates significant confidence and high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is passionate and enthusiastic about his/her career and job experiences
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Inspirational leader
(Internal applicants not holding these qualifications will not be automatically disqualified but, dependent on assessment of performance in current role, potential, skills, knowledge, abilities & general competence, may be required to undertake to study for them)
Remuneration Package
Grade M1
2013/14SalaryRange £25,000 - £38,000 + membership of Middle Managers PRP Scheme. Benchmark salary is £33,000per annum
The Company may change this Specification from time to reflect the changing needs of the business

JD and Person SpecificationJune 2013