JOB DESCRIPTION
Division/Department: Southern Region
Location: Nowra
Position Number:
Job title:
Support Coordinator, Southern Region
Reports to: Team Leader, Southern Region
Positions that report to this Job title: Nil
Level/Grade:
Social, Community, Home Care and Disability Services Industry Award 2010 - Home Care Employee Level 3 / Type of position:
Permanent / Hours:
38 hour week
Position Review:
Annual Performance Review / Security checks:
Criminal History Check
Working With Children Check / References required:
Two employment references
Purpose of this position:
To manage client’s individual packages. This includes coordinating and monitoring the delivery of the supports and services identified in the client’s individual plan, providing the client with a monthly financial statement and coordinating the client’s annual review of their package and budget.
Selection Criteria
Essential
1.Understanding of, and commitment to, person-centered and strengths based practices.
2.Certificate III Disabilities or Home and Community Care, Aged Care or other relevant community service qualification.
3.Proven rapport and relationship building with a diverse range of stakeholders.
4.Strong interpersonal and communication skills.
5.Able to manage own time effectively.
6.Ability to follow policies and procedures and implement quality processes.
7.Demonstrated understanding of, and commitment to, work health and safety requirements.
8.Current First Aid Certificate.
9.A current Working with Children Check.
Desirable:
1.Budgeting and financial skills and experience.
2.Minimum 12 months experience in the sector.
3.Current driver’s license.
OVERVIEW OF DUTIES
  1. Service Delivery
/
  • Receive referrals and enquiries to Community Gateway and action accordingly.
  • Ensure the client’s individual plan is implemented effectively and in a timely manner, and in accordance with the client’s goals and needs.
  • Facilitate the development and execution of Service Agreements as required.
  • Coordinate, monitor and review supports and services to ensure they continue to meet the client’s goals and needs.
  • Ensure the client receives a monthly financial statement identifying costs and expenditure against their individual budget.
  • Liaise with a range of stakeholders necessary to coordinate the supports and services provided to the client.
  • Ensure that supports and services are delivered in a person centred and strengths based manner, and which respect the client’s individual and cultural needs.
  • Maintain accurate and up to date client records.
  • Work collaboratively and build strong and productive working relationships with all stakeholders, including other team members.
  • Ensure adherence to all legislative and regulatory requirements, including the Consumer Directed Care Home Care Packages Operational Guidelines and the National Disability Service Standards.
  • Undertake additional duties as required by the organisation.

  1. Organisational Responsibilities
/
  • Communicate and act in ways that demonstrate the values, vision and mission of Community Gateway.
  • Contribute positively to the operations of Community Gateway and the realisation of its Strategic Plan and policies and procedures.
  • Display a commitment to applying work procedures and practices in line with the Code of Conduct.
  • Actively contribute to the management of Community Gateway through team meetings, supervision, continuous quality improvement activities and other tasks as required.
  • Adhere to safe work practices and ensure a safe working environment for colleagues and clients, responding to and reporting any hazards or incidents in line with organisational policy.
  • Provide positive support to team members.
  • Participate in all training required for the position.

How to apply:

Please send your resume and a cover letter outlining how you meet the selection criteria to email address

For further enquiries about these positions please phone Tania McCurley, Ph: (02)44287300.