Job Title:Wellbeing Assistant
Salary:£13,650 pro rata (£8,190 per annum).
Hours of work: 21 hours per week, permanent contract.
Base:Ashton Independent Living Centre and community locations within Tameside/Glossop.
Responsible to: Senior Wellbeing Worker
Main purpose of the role:
To deliver a range of services within Age UK Tameside’s Independent Living Centre, supporting older people accessing day care sessions and to carry out 1-2-1 reviews. To support the team to deliver a range of activities for older people in a social setting including chair based exercise classes, arts/crafts and wellbeing activities. This role will be responsible for an allocated caseload of regular clients who attend day services and will work with people to promote independence and social inclusion.
Functional Responsibilities:
To make a positive contribution as a member of the Independent Living Team,promoting independence and facilitating sessions/social interaction for older people within Tameside.
To carry a caseload of clients.
Tosupport older people to access transport in order to attend sessions at the centre.
To engage with families and carers in the interests of service users.
To work as part of a team to deliver all aspects of support.
To accurately complete all relevant client paperwork and administration duties.
To work flexibly to meet the needs of the service users including providing additional hours as required.
Ability to work independently.
To assist with volunteer recruitment and ongoing support.
To accurately record all interventions using a computerised database system.
To assist with promotion of the service.
To adhere to Age UK Tameside’s policies and procedures at all times.
To engage with training and development opportunities to ensure continuous improvement and quality.
To attend regular case reviews, supervision and team meetings.
To undertake any other duties which may be required, commensurate with the grade of the post.
Job Role Core Competencies:
- Achieving Results - Anticipates and seeks to solve problems. Understands processes and procedures. Takes responsibility for own work and personal development. Being accurate and achieving quality results.
- Effective Communication - Actively listens and adapts message and communication style to appeal to the interest and level of audience. Questions and challenges information in a tactful, diplomatic and sensitive manner.
- Championing Age UK - Fully understands Age UK and know your role within the charity. Understand the challenges of people in later life and promoting Age UK products and services. Be willing to share success and be a credible ambassador for Age UK.
- Focusing On The Customer - Ability to identify customers in and out of Age UK and build positive relationships. Listens and acts on customer feedback and strives to provide a positive customer experience. Builds trusting and professional relationships with a diverse customer base and seeks to exceed customer expectation.
- Change & Innovation - Generates and shares new ideas and finds creative solutions to current and future work issues. Embraces new change initiatives and adapts to new ways of working. Challenges existing ways of working and considers pros and cons of new ideas and choose the best option.