MERCY HEALTH

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POSITION DESCRIPTION

Care Advisor

Level 1 and 2
Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Care Advisor / Employee name:
Entity/Group: / Mercy Health Home and Community Care / Date: / January 2015
Position reports to: / Leader Aged Care & Clinical Services / Positions reporting to this one:
Position Purpose: / Care Advisorsassist olderpeople to remain living at home and are responsible for working in partnership with the consumer and/or their carer in receipt of Home Care Packages.
The objectives of the position is to promote consumer choice and control which includes:
  • to assist people to remain living at home for as long as possible; and
  • to enable consumers to have choice and flexibility in their care and support consumers in decision-making
  • being responsive to their customs, beliefs and background
  • promoting a wellness and enablement model
  • supporting their independence and continuation ofparticipation within the community
Care Advisors work closely with the Service Delivery Team in regional offices. They also have key responsibilities for meeting compliance requirements in relation to Aged Care Act 1997, Home Care Standards, consumer directed care principles and Mercy Health policy and procedures.
Level 1 Care advisors do not provide clinical care or clinical assessments.
Level 2 Care advisors must maintain Division 1 RN registration with AHPRA, and are required to provide clinical care and assessment services as part of the Care Advisor role.
Qualifications & Requirements: / Mandatory:
Level 1
  • Minimum 5 years’ experience in the community care sector as an assessor, or
  • Relevant tertiary qualification, or
  • Registered Nurse Division 2
  • Experience in assessment and case management
  • A current drivers’ license
Level 2
  • Registered Nurse Division 1 and current registration with AHPRA
  • Experience in assessment and case management
  • A current drivers’ license
Desirable:
  • Community Services experience
  • Case Management of complex care consumers
  • Promotional and marketing experience
  • Certificate in business related studies

Resource management: / Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure: / n/a
Mandatory Organisational Competencies / Personal Competenciesrequired /

Job Competencies Required

Orientation /
  • High level communication, interpersonal, written, verbal and presentation skills in gaining the confidence of all levels within the organisation
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  • Well-developed written and oral communication skills
  • The ability to build and maintain effective internal and external relationships and practice open communication and prepare reports and submissions

Diversity & Equity /
  • Ability to build rapport and maintain effective relations with key stakeholders
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  • Proven experience in coordinating aged, community, health or social services.

Infection Control /
  • Engage and develop relationships across a broad spectrum
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  • Well developed computer skills, including proficiency with MS Office programs, Outlook, Word and Excel

Emergency Procedures /
  • Time management and work organisational skills.
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  • Ability to identify and prioritise complex problems and issues, generate solutions and work collaboratively to achieve a successful outcome.

Work Place Health & Safety /
  • Highly motivated and able to take initiative
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  • Ability to deal with multiple and often conflicting priorities and to work autonomously with a high degree of drive, initiative and motivation

Key Result Areas / Key Activities / Standard Measures
Mercy Health Values
Demonstrates and upholds the Values and Mission of Mercy Health. /
  • Be compassionate and provide support to staff and customers.
  • Consistently show respect and values each person’s dignity.
  • Seeks opportunities to be innovative for improvement.
  • Communicates openly and honestly as an effective team member.
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  • Values of Mercy Health are incorporated into daily work practices for all staff.

The provision of care advisory services to Home Care Package consumers /
  • Assessment and identification of consumergoals
  • Development of consumer directed service plans
  • Develop, review and implement service plans
  • Timely commencement of services
  • Monitor and review consumer goals and direction of their needs
  • Support/mentor and educate consumers and activelyparticipate in the management of their Home Care Package as directed
  • Skilling consumers and building capacity to self-manage their supports and services
  • Monitoring of individual budgets and assist with consumer management of individual budgets in accordance with package level
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  • Assess consumers against the program’s eligibility criteria
  • Design and implement appropriategoal direct care plans inresponse to identified needs
  • Provide consumers with choices and flexibility in their care and services taking into consideration specific cultural needs
  • Facilitate regular review meetings with consumers/carers and service providers to discuss the ongoing appropriateness of the plan of care
  • Ensure that consumers exiting the program are provided with the supports required to ensure a smooth transition
  • Accurately record data as required by MH HCC
  • Liaise and document discussions with relevant service providers and agencies to improveservice provision for consumers

Clinical Services (Level 2 Care advisor only) /
  • Conduct clinical assessments
  • Deliver clinical nursing care
  • Assist with the delivery of clinical education
  • Assist with the supervision of Division 2 nurses and community care workers
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  • Assessments are conducted within timeframes prescribed in funding agreements and MH HCC program protocols
  • Clinical care is provided, safely, effectively and in accordance with best practice principles and MH HCC policy, procedure and clinical guidelines
  • Professional supervision and education is provided as required and in accordance with consumer needs and individual skills and experience

Quality and compliance /
  • Ensuring Compliance with Legislative and Service Agreement
  • Demonstrated commitment to Aged Care Reforms and Consumer Directed Care principles
  • Adherence to the Home Care Common Standards
  • Participation in the Australian Aged Care Quality Agency reviews
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  • Supports and services are arranged and delivered in accordance with Home Care Package Guidelines
  • Achieve positive audit result
  • Achieve all expected outcome in Quality Reviews

Service Development /
  • Attend local network meetings
  • Attendance and membership at local service provider meeting
  • To assist in the planning, implementation and evaluation of the Home Care Package Service
  • To assist in the application process for Aged Care Approval Rounds
  • Identify and develop strong relationships with key organisations requiring services.
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  • Expand new and current business by developing and maintaining relationships with the local networks, health professionals, and government
  • Promote MHCC services through profile building opportunities including network meetings and community events
  • Increase in referrals from case management agencies and other funded home care providers.
  • High satisfaction feedback on consumer feedback surveys and reduced number of complaints from consumers/carers.
  • Assist with the transition from Home Care Packages to Consumer Directed Care including the development and implementation of CDC Policies, Procedures and processes

Ongoing professional development /
  • To participate in professional development opportunities according to identified personal/service requirements
  • To actively participate and comply with annual Performance Reviews
  • Attend external seminars and industry briefing sessions
  • Attend internal training/briefing sessions.
  • Review industry publications, changes to legislation.
  • Maintain professional registration and keep abreast of professional issues.
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  • Attendance at all appropriate training.
  • Attendance at key industry forums.
  • Up to date knowledge of industry issues/challenges.
  • Continuance of professional registration.
  • Participation in regular formal supervision
  • Attendance at seminars and conferences as required
  • Current professional registration

Administration /
  • To maintain comprehensive, up-to-date client records, utilising an electronic client record system
  • To comply with MHCC policies and procedures
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  • Work in accordance with relevant policies and standards of MH HCC care advisory services
  • Maintain accurate and up-to-date notes in the client management system
  • Actively manage the individual consumer budgets including the monitoring of consumer expenditure ensuring service plans align with expenditure and within budget constraints

Takes reasonable care to protect the health and safety of themselves, fellow staff and others in the workplace. /
  • Conducting pre-service home visits to assess consumers’ homes are safe for service provision.
  • Complete incident reports.
  • Elect and support health and safety representatives.
  • Contribute to risk assessments.
  • Participate in training and meetings regarding safety.
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  • Reports hazards, near misses and injuries immediately.
  • Uses personal protective equipment.
  • Comply with risk management policies and procedures and instruction.
  • Attend all safety meetings and training sessions.

Employee Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

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