MERT ISKANDAR
Work Summary
Experienced in diverse working environments specializing in quality customer service. Enjoys working with customers and making them feel great about their shopping experience. Possess strong oral and written communication skills and fluent in both in Arabic and English. Highly organized, detail-oriented and a friendly professional. Able to establish long-term, positive relationships with clients and co-workers with different cultures and languages. Excellent administrative and organizational skills. Ability to work under pressure and complete high level workloads within strict deadlines.
WORK EXPERIENCE
Michael Kors Specialist / Sales Associate 09/2012 – Present
Macy’s, Tysons Galleria, Mclean, VA
Responsible for ensuring excellent service at all times while promoting a positive shopping experience. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Demonstrate use or operation of merchandise. Place special orders or call other stores to find desired items.
Barista 09/2012 – Present
Starbucks in Pike 7 Plaza, Vienna, VA
Provide friendly and attentive customer service by promptly preparing and serving variety of quality hot and cold beverages, including coffee, espresso drinks, blended coffees and teas. Provide customers with product details, such as coffee blend or preparation descriptions. Describe menu items to customers or suggest products that might appeal to them. Serve prepared foods, such as muffins, biscotti, or bagels. Ensure that equipment, utensils, seating area and facility are sanitized and maintained at the highest level of cleanliness by adhering to food safety, sanitation and cleanliness standards at all times. Receive and process customer payments including credit and cash transactions. Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Order, receive, or stock supplies or retail products. Stock customer service stations with paper products or beverage preparation items.
Housekeeping Supervisor 09/2011 – 10/2012
Crowne Plaza Hotel, McLean, VA
Assigned housekeepers and inspected the rooms to ensure everything was cleaned according to the client’s standards of cleanliness and delivered exceptional services. In-depth knowledge of the advanced methods and products used in cleaning with a proven record of planning work schedule for major tasks. Thorough understanding of safety precautions in all housekeeping services.
Cashier
Exxon Gas Station, Alpharetta, GA 01/2010 – 06/2010
Dairy Queen, Alpharetta, GA 07/2010-01/2011
Performed customer service duties by greeting customers and processing cash and credit card transactions. Conducted inventory and maintained inventory records.
Educational Administrator 09/1998 – 09/2001
Commercial Secondary School, Bany-Sowif, Egypt
Planned, controlled and directed activities in both the elementary and middle school. Supervised and monitored performance of school staff, providing consultation, mediation and advice on best practices. Provided guidance and support for program initiatives, to help raise school standards. Worked with the teachers and students to solve problems. As a High School Teacher, taught Phycology and Physiology, adapting teaching methods and instructional materials to meet students' varying needs and interests. Established and enforce rules for behavior and procedures for maintaining order among students. Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems. Maintained accurate, complete, and correct student records as required by laws, district policies, and administrative regulations. Prepared, administered, and graded tests and assignments to evaluate students' progress. Prepared materials and classrooms for class activities. Instructed through lectures, discussions, and demonstrations. Established clear objectives for all lessons, units, and projects, and communicate these objectives to students. Assisted students who needed extra help, such as by tutoring and preparing and implementing remedial programs. Assigned lessons and correct homework.
Education
· B.A Degree, Philosophy El Mania University, Egypt 1992.
· Medical Insurance Biller Certificate Program 06/2015.
Languages
· Fluent in both English and Arabic.
Professional training
· Certification in MS Office Suite 12/20/2009.
· International Computer Driving License (ICDL).
Technical Skills
· Microsoft Office (Word, Excel, and PowerPoint).
Volunteer services
· Receptionist at St. Mark Coptic Orthodox Church.
· Receptionist at Virginia Advanced Medical Center.
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