JOB DESCRIPTION

Date Agreed by Line Manager: / 09-04-16
Date Agreed by HR: / 09-04-16
Updated by HR: / 09-04-16

Job Title:E&I Coordinator

Reporting to:E&I Senior Coordinator

Department:Enterprise & Innovation (E&I)

PURPOSE OF THE JOB

Working closely with the E&I Senior Coordinator, the rolewill support the administration and internal communications function of a broad-ranging and innovative department.

KEY RESPONSIBILITIES

  • To support the department’s administration and communications function
  • To deliver and improve new administrative systems and processes
  • To ensure that departmental data is kept, analysed and reported effectively
  • To work closely with all members of the Programmes, Volunteering and Customer Support teams, providing support as necessary
  • To respond appropriately to any general/customer enquiries, complaints or compliments (in line with the organisation’s Complaints Policy and Procedure)
  • To support inter and cross-departmental projects with the aim of helping Leonard Cheshire Disability to achieve its Manifesto and the Enterprise & Innovation team to achieve Key Performance Indicators (KPIs)
  • To organise internal and external events, as appropriate
  • To maintain and update departmental and programme information on the intranet and any external channels, as appropriate vis a vis responsibilities of the Corporate Affairs department
  • To support production of the departmental monthly newsletter and other ad hoc communications
  • To work within and comply with all LCD policies and procedures including Safeguarding, Code of Conduct and Equality of Opportunity
  • To have a genuine commitment to the values and ethos of Leonard Cheshire Disability (essential other)
  • To undertake any other reasonable duties as requested

PERSON SPECIFICATION

Essential Qualifications

  • To be educated to A Level standard or appropriate level of experience

Essential Other

  • Demonstrable track record in provision of administration in a project environment
  • To be willing to travel and stay away overnight from time to time
  • Experience of working in a customer focused role
  • To have empathy with the values and ethos of Leonard Cheshire Disability

Desirable Requirements

  • To be educated to degree level
  • A recognised customer care/administrative qualification
  • Experience of managing enquiries
  • To have an IT/Administration qualification
  • To have advanced Microsoft Office skills

Technical Competencies and skills

  • Excellent written and verbal communication skills
  • Good understanding of customer care
  • Ability to handle confidential issues with sensitivity and care
  • Experience of working in a customer focused role
  • Problem solving and trouble-shooting skills
  • Good organisational skills
  • To be able to prioritise, work methodically and to work to tight deadlines/under pressure
  • To have experience of data entry and an understanding of databases
  • To have experience of maintaining confidential filing systems both manually and in electronic format
  • To have knowledge and experience of Microsoft applications (including Word, Excel, Access, PowerPoint, email, internet and MS Project)
  • To have good attention to detail in all aspects of work
  • To have a confident and professional manner dealing with a wide range of people, including senior members of staff
  • To have excellent interpersonal and team working skills
  • To be able to work well using your own initiative

KEY PERFORMANCE INDICATORS

  • All duties and responsibilities within this job description to be carried out in accordance with annual Key Performance Indicators (KPIs)

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