Fracture Liaison Service - Patient Satisfaction Questionnaire

This survey aims to collect information about your experience of the process of assessment and treatment at the Fracture Liaison Service – this information will be used to improve the service for patients.

Please read the statements below, and indicate the extent to which you agree or disagree by ticking in the appropriate box.

The length of time between when I sustained a fracture and my appointment with the Fracture Liaison Service was acceptable.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A 

During my bone density assessment/scan (DXA), theradiographer explained what was going to happen and why.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

The results of my bone density assessment/scan were explained to me clearly.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

The purpose of the Fracture Liaison Service was explained to me before my appointment today.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

On the day of my appointment, I was seen promptly.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

The practitioner clearly explained to me the options for my treatment, including possible side effects.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

The practitioner listened to me and I felt involved in all decisions about my care and treatment.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

My appointment was long enough for me to ask all the questions I wanted to at the time.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I feel that I was given the right amount of information to take away and read.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I understand that I can go the National Osteoporosis Society for further information and support.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I understand the plan for the management of my osteoporosis as a way of reducing my risk of a future fracture.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I was told when to contact my GP to arrange for my prescription.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I know who to contact if I have any questions about my care after the appointment today.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

The plan for follow-up of my appointment (by telephone or by appointments) was explained to me clearly.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A

I am satisfied with the care provided by the Fracture Liaison Service.

Agree strongly / Agree / Disagree  / Disagree strongly / N/A
Was there anything that you feel could be improved in the Fracture Liaison Service?

1FLS Patient Satisfaction Questionnaire v2.1